Bexhill Motors from Bexhill Motors Terminus Road in response to Excellent !!

Hi Luke. Thank you for your review - we really appreciate you taking the time to let us and everyone else know how you found your experience using our service department. We have a great team in our workshop and they will be really pleased to hear your kind words. We look forward to assisting you again in the future and in the meantime we wish you all the very best! Glyn and the team at Bexhill Motors

Adam from Bexhill Motors Terminus Road in response to Excellent service

Hi Marcia, Thank you so much for your review and for your very kind words. We really appreciate you taking the time to review your experience with us and your feedback is highly valued. It was an absolute pleasure dealing with you and we would like to thank you for your custom. We wish you and your family all the very best. Kind regards Adam and the team at Bexhill Motors.

Bexhill Motors from Bexhill Motors Terminus Road in response to Overpriced ! unvalued PX !

You did indeed purchase a Mazda MX5 from another of our branches for £11,700 and you did indeed enquire about a possible part exchange valuation a few weeks ago. Firstly, we never offered you £7,000 - £8,000, we merely informed you of its current HPI CAP trade value at the time (this is the valuation system the majority of car dealers, finance companies and insurance companies use) - these are guide prices and not set in stone. Values do fluctuate month on month and some vehicles have recently risen in value where some have also dropped in value. Every vehicle retailer sells their vehicles at suggested retail prices and purchase or take part exchange vehicles at their suggested trade prices - this is how the motor trade works. There are a lot of factors and data which influence current values and these are not something we have any control over.

Mark C in response to Overpriced ! unvalued PX !

This is my response to Bexhill Motors reply The only way for such a price drop on the purchase price is I was over charged for the car in the first place ! I paid £11,700 for the car , you had it up for £12,000 , I will quote your salesman "the days of making more than £1,000 on a car are long gone" so if thats true you paid £11,000 for the car.....NOT A CHANCE! if the book price this month was betweet 7k-8k then last year it would be probally 7.5k-8.5k/8k-9k , the fact is YOU OVER CHARGED FOR THE CAR ! but when i was looking for a part ex you use the book price guide and at the same time your sales people still say used prices are still high (above book) .I will not use you again and i will not recomend you , I would ask everyone reading this look around other dealers for the same cars and you will find Bexhill Motors are high .....don't trust .. check prices from other dealers

James Over from Bexhill Motors Terminus Road in response to Terrible Service!!

We're sorry to read you are not happy with Bexhill Motors, but we've been nothing but helpful to you and your wife. If we didn't care and are very unhelpful, then we will list a few facts to perhaps jog your memory. Firstly your wife purchased a 2015 vehicle from another of our branches in August 2019. The vehicle was supplied with a three month warranty which expired in November 2019. You first made us aware that a seatbelt was twisted and the brakes were squeaking shortly before the warranty expired. The seatbelt was untwisted and as the front brakes had plenty of pad life left, these were removed, cleaned and refitted. In December you made us aware that the brakes were still squeaking and the tracking needed adjusting. We would like to point out that brakes and tracking are not items covered under ANY warranty, but being nice helpful people, we then replaced the front brake pads and adjusted your tracking as goodwill - we would like to point out your warranty had expired by now. You then contacted us early 2020 to mention your front suspension was making a noise and someone else you know had said it could be the front suspension top mounts? We agreed to look at this for you, but genuinely could not fault the suspension or get it to make the noise you mentioned? This then escalated into you saying the issue had always been there. Even though we could not fault the suspension, we replaced the top mounts for the sake of it as another goodwill gesture. Unfortunately, you did experience a few very minor issues which were dealt with even though you were out of warranty. You mentioned we are very unhelpful and don't care about you once we have sold you a car? We are sure reading the above which are true facts proves COMPLETELY that we do care and we are very helpful.

Staff from Bexhill Motors Terminus Road in response to Awful garage

You purchased a 2007 Ford Focus 2.5 ST from ourselves and two months later complained of an intermmitent noise from the suspension This was looked at by ourselves, but we could not hear the noise you complained of. This was after two days of diagnosis and several road tests. You then demanded it went to your local Ford main dealer to be fixed. We agreed to pay the dealer to diagnose the issue, They also couldn't fault it, but suggested the front suspension was stripped down and refitted. We were not prepared to pay a main dealer to do this work, but we did pay an independent garage to do exactly what Ford suggested, which you agreed to. After the suspension work was carried out you was adamant the noise was still occurring every now and then. At this stage we offered you a FULL refund. This means First Response finance would get the advance of £5500 returned and we would return your £500 deposit. We couldn't have been more fairer as this would have allowed you to return the vehicle and purchase something else elsewhere.To say we demanded the car back is a complete lie. For your information, you purchased the car for £5995, we would have returned the £5995 you paid, then we would have retailed the Focus for £5995 again, so we fail to see where we would have made more money. Also with the extensive testing, paying a main dealer to diagnose and then a independent garage to strip & refit the suspension, this all cost considerable money, so we also fail to see where your comments regarding awful repair service and not willing to help came from?????

Staff from Bexhill Motors Terminus Road in response to WARNING - DO NOT BUY A CAR FROM HERE

As with all negative reviews the facts are never correct!! We did not have the Jaguar back within a week but i believe it was two months later. The starting "problem'" with the vehicle as you have explained is that once every two weeks or so instead of starting immediately within a few seconds it takes roughly 30 seconds to start?? We had your vehicle into our workshops and could never get it to replicate the "fault" after constantly starting the vehicle for days on end. In fact we sent the Jaguar to our local diesel fuel injection specialist who after five days testing could also not fault the starting of the vehicle. For the sake of it we replaced the fuel filter once your car was back with us and you then had the car back. After another two months we had the Jaguar back this time for three weeks to do some extensive testing of the starting issue. We did however on one occasion notice it took a few seconds longer than normal to start but everything mechanical and electrical checked out fine. We sent the vehicle to our local Land Rover specialist (this being as Jaguar and Land Rovers share the same engines and electrical systems) who have recently invested in state of the art official Jaguar/ Land Rover diagnostics who again could not fault the starting of the vehicle. They did find a connector on the fuel delivery system that had very very slight corrosion and this was replaced and all fuel modules reset and calibrated for the sake of it. You was then on the phone to us complaining about how long we was taking trying to fix the Jaguar and saying that the 2012 courtesy vehicle we lent you free of charge was not good enough and you wanted your vehicle back as you was paying £300 a month to finance it. A few days later you had your car back on the understanding that we may have sorted the starting issue but could not be certain as in the three weeks we had the Jaguar it took a few seconds longer to start than normal on one occasion. We have spent hundreds and hundred of pounds and countless hours trying to get to the bottom of the starting delay and must stress that the vehicle has never ever failed to start. As annoying as the issue is for you we feel that a car just shy of 10 years old that takes 10 seconds to start once a month is not a major problem and also it is not Bexhill Motors fault that you live 60 miles away. We feel that with recent changes in your personal circumstances that you have made us aware of, you are looking for a way out of your finance agreement and trying to reject it is an easy way out especially with a fault that is impossible to replicate??