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345 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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345 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Customer service was super helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Customer service was very helpful with arranging paperwork to be completed prior to pick up.

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+0 Found this review helpful
"Zero Issues"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They have a large variety of used and nearly new cars. I bought my present car from them and had zero issues.

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+0 Found this review helpful
"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding service from the team under tough circumstances with all the current restrictions.

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+0 Found this review helpful
"Wonderful place got car within 24hrs"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wonderful place got car within 24hrs would highly recommend going here. Excellent customer service

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"Terrible, unroadworthy yet no refund"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Renault Clio and immediately noticed the car was pulling to the left. I returned within 5 minutes and was told I could fix this anywhere at their cost. My local mechanic declared the car dangerous and unroadworthy with multiple serious faults and not to drive it. I tried to get them to collect the car, they made excuses about Covid and said the 7 day return only applies to click and collect – although there is no such information on their website, in fact it clearly states without disclaimer this is a guarantee. I can return it under the Consumer Rights Act 2015, yet nobody with any authority will speak to me or authorize this. They promise calls and don’t deliver. The car would not pass any real mechanical inspection as I identified 2 major faults in 2 miles of driving. Do not buy here. They just buy at auction and sell on at a profit. There is no assurance to be gained in their supposed after sales service. Search reviews, you’ll find many pleased with their buys, but also anyone who has a problem meets a brickwall of denial and refusal. Avoid this company.

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+5 Found this review helpful

Monica Guerrero mendez in response to Terrible, unroadworthy yet no refund

Did you take to court I'm in same position

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"Not happy "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very upset that l spent nearly £10,000 on a car within 3 months needed shock absorber and top mount, l thought all cars had checks done on them. Not covered by warranty,

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+2 Found this review helpful
"Sales people nice and polite"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales people nice and polite. Good service and well informed

"Excellent service and friendly staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lots of cars to choose from in great condition and fair prices. Excellent service and friendly staff too - would recommend!

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+0 Found this review helpful
"Helpful sales staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good. Helpful sales staff, willing to negotiate. Would recommend.

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"Details were all thoroughly explained"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Details were all thoroughly explained over the phone. Unable to test drive before purchase but offered 7 day test drive return after purchase.

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+0 Found this review helpful
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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
345 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
31
Terrible
81

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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