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No pushy salesmen just professional service. Would highly recommend
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We saw a Lexus nx f sport online which we were interested in so we called up to enquire about the car. We checked that there was a full service history and no damage to the car. After making the 1 and a half hour trip we get there to find that the car has a massive scratch to the body work which they apparently couldn’t have warned us about because it has only happened earlier that day whilst in their parking lot. What’s more ridiculous is that the car actually had no service history. They literally seemed to have no clue what was going on and when we said we weren’t going to buy the car the salesman said ‘i don’t blame you’. We had a look inside a couple of cars and were also surprised at how dirty the cars are...seems they don’t clean them until they’re sold (I would hope they would clean them before giving them to a paying customer. We ended up buying a car from cazoo who’s service and aftercare has been immaculate. Avoid big motoring world west malling!
Excellent. No pressures. Salesman only too happy to get keys and let us look at leisure. Good range vehicles and can get from other depots of need be.
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Really nice bunch of people, extremely helpful from the start and honest with me, great choice of cars too absolutely love my new one from them, will definitely go back for my next one.
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Got the car of my dreams, only to realise its a nightmare. got my car in January only to have the management light come on two days later, it took a few weeks to get it into their garage for them to repair it (problems with the ad-blue and various other sensors)which would have all been present at the time of sale but must have just reset it for it to sell. one week later management light is back on, but due to covid every where is locked down and closed.which is no fault of there's but once re-opened had to wait 2 months for a appointment, now the car is back in with them and I have no idea what they are doing but its been there for four weeks. I ring, I email and all I'm told is they are waiting on a part first i was told a DPF, now being told a catalytic converter. these are standard exhaust parts and are available on next day delivery, but just not for them. the girls that you speak to on the phone are friendly but can never give you a Awnser to a question and all was say they will get back to you, but alass they never do. other issues I have had was car sold to me with 3 bald tyres which was not road legal and also there was a advisory on the mot (which they did) for a buckled wheel, now the strange thing with this is they had all 4 wheels refurbished ( a paint job to make look pretty) but didn't address the buckle. so the car is still with them I have no idea when I'm getting it back and I'm still having to pay for it and insure it 7 months on. I would not recommend you buying anything from them
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Very smooth process with attention right throughout. Nice to deal with from initial phone call till handover
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Fantastic customer service and availability when needed for any concerns. Explained thoroughly all my options clearly so I could choose what was best for me.
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Friendly helpful staff. It was really easy to deal with the company from start to finish. Easy to communicate with. Would recommend
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Cracking from start to finish, hassle free and made to feel really welcome
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Friendly salesman. No pressure selling. Paperwork easily done and my car part exchanged and new one taken away in just over 2 hours.
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Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL
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