Wouldn’t recommend, awful services and even worse after care services! They make you buy gard x for £665 when probably worth £50! I said I didn’t want it and they said it had been applied to the car already so refused refund! The car was filthy and wasn’t cleaned properly and they “applied” this stuff over it! Very bad services they couldn’t give a shit about you and will add loads of extras sneakily! Wouldn’t recommend! Been through a month of hell trying to sort this out and they don’t even listen to you, I regret going here and purchasing the car! It was very rushed and I felt under pressure as they are very pushy and confusing! If I could I would give zero stars!

Wouldn’t recommend, awful services and even worse after care services! They make you buy gard x for £665 when probably worth £50! I said I didn’t want it and they said it had been applied to the car already so refused refund! When I got home I realised the car was filthy and wasn’t even cleaned properly and they “applied” this stuff over it! The product did something to the front car seat as it didn’t look that way before they applied it and they covered it with a plastic sheet and said “it’s still drying” when we took the plastic off it had stained it! Very bad services they couldn’t give a shit about you and will add loads of extras sneakily! Wouldn’t recommend! Been through a month of hell trying to sort this out and they don’t even listen to you, I regret going here and purchasing the car! It was very rushed and I felt under pressure as they are very pushy and confusing! If I could I would give zero stars!

Don't Be Penny Wise and Pound Foolish - FM15NFZ The Nightmare began when I reserved the 2015 Volvo XC90 ( FM15 NFZ ) online by paying £99 and then went to the enfield branch to see the car and paid another £401 to make it £ 500 as a confirm purchase , Car had NO DASH BOARD WARNING LIGHTS , after hours of hard sell of extended warranty , paint protection and gap insurence from them I managed to get away and close the deal with just the gap insurence . I was suppose to pay and collect the car within same week but when I read some of the online reviews I decided to hire a 3rd party pre purchase vehicle inspection company to inspect the car before I make the remaining payment . Guess what ? the inspection report came that the car has more than 4 serious faults and 2 minor faults that will effect the engine and transmision that can cause major safety hazards anytime . These faults will cost at least £ 2000 to fix from volvo dealership . 1. TCM-P06066B Control Module Processor. Algorithm Based Failures. Event information . DIESEL ENG (Fuel System/Combined System) 5 problems exist 2 . DIESEL ENG-PO34192 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 Or Single Sensor). Component Failures. Performance Or Incorrect Operation 3 . ECM-P227900 intake Air System Leak General Failure Information. No Sub Type Information 4.ECM-PO34400 Camshaft Position Sensor A Circuit Intermittent (Bank 1 Or Single Sensor) General Failure Information No Sub Type Information 5 .A DIESEL ENG-P133078 Injector Control Pressure Lower Than Desired (Engine Car also had a big tear on the leather of the dashboard , driver side which was never mentioned or shown anywhere in the advert . inspection mechanic was shocked to see that too . I sent an Email to big motoring to get those issues fixed so I can come and collect the car asap . After many calls and conversation with Sales , reception and finance someone decided to call me back today to inform that their CEO ( Harry wormwood from Matilda ) have decided to not to fix any issue on that car as it is an old car and put it up for sale on website again immediately to sell to someone else WITH FAULTS as it is . They said they have refunded my £ 500 deposit but I feel cheated upon as if they had not listed the car for sale with faults then I could have bought a car without wasting my hard earned £ 160 , saving me from the the nightmare, hassle I had to go through in the process , his response was that it was a courtesy call to inform me and I can go on website and reserve the same car again . Not to my surprise they have already re listed the Volvo XC90 FM15NFZ again with faults to make some else POUND FOOLISH .. If they have any courtesy they should 1st refund me the £ 160 too and then fix all those issues before selling it to some one else .

I’ll start by saying if could give you one piece of advice in life it would be to avoid this company like the plague. Their prices may seem competitive buts it’s all an elaborate scam to entice you on site where the hard sell begins. I had spotted a car on their website I was interested in, then received a px quote from their website (which was close to what I was quoted from 2 x local dealers). I then spoke to one of the sales team on the phone (Yuvraj) and was given an approx. cost to change. So, then a I headed down, a 7 hour drive each way! When I arrived the place was manic, but in fairness I was seen quick. Sales rep was friendly and had a short test drive but all in all I was happy with the vehicle. Then they started the hard sell with all the bolt-ons, paint protection/interior protection, warranty, scratch etc..... I mentioned to the young lady the car was still under manufacturer’s warranty until 2025, she quickly dropped the whole warranty (which was circa 5k), she was also pushing leather care products which the car did not have ! Anyway, then came the price. So, they came back regarding the px and had dropped their valuation by >£3k, I was stunned and offered no explanation (car is showroom condition btw), I stated their website quoted a much higher valuation, so she went on and carried it out and it was indeed showing >£3k higher than they were offering. Surprised she advised this was probably a ‘glitch’ on their website, and they could only offer the lower price. (Later she changed her terminology from ‘pricing glitch’ to its only an estimate). I was ready to leave and she brough out her manager Robert who tried the hard sell further, thankfully I have a brain and walked out. So, 14 hours of driving wasted to view a car, was completely mis sold on the phone. Clearly their sales tactic is to lie to get you down and hope you go through with the sale anyway. Thankfully after reading some of the other review on here I’m glad I didn’t purchase anyway. I will be filing the relevant complaint to the regulator on the matter.

Absolutely awful. I paid a deposit for a car and booked an appointment for Wednesday to view the car and drive it away. I live in Sheffield so needed to drive to Peterborough to collect the car. I hired a car as I am currently carless, filled the car with £50 of petrol, paid £250 car hire, organised to drop the car off in Peterborough while I sorted a taxi to the car showroom. Sorted insurance etc….. Called this afternoon to pay for the car to be told the car wasn’t at the showroom and wouldn’t be for my appointment tomorrow!! If I hadn’t have called i would have been stuck in Peterborough with no car as they had zero intention of letting me know it wasn’t available. So I’ve wasted £300 plus my time and all the hassle of cancelling insurance etc…. Called to complain and they were suppose to email the complaints email. Surprise surprise they haven’t. Awful, you should reimburse me for my wasted time and money.

Was sold a vehicle with dangerous faults and they are doing everything they can to avoid fixing this. Had the vehicle one week and it has dangerous faults. They claim they carry out 200 checks don’t be fooled. The after sales team are useless still no resolution to the problem with the car.