Firstly I would like to start with the fact that when you purchase a car through this dealers they offer you a voucher to review them then and there, I imagine this is because most reviews will be positive it’s not until things go wrong that you realise how poor they actually are! I have had an absolutely shocking experience! I purchased an Audi A1, before I had even left the dealership a fault light appeared, it was taken to their on sight “mechanic” 3 times and each time I was sent away being told the issue had been fixed. On the third time the dealership had closed so I could not return but I was assured if the light came on again once I had left that it would be fixed. The car also had a light shake to it when stationary and as the days went on this become worse. I then spent a week phoning and emailing with minimal response, I was constantly told someone would call me back and they never would! I eventually took the car to be diagnosed to an Audi specialist as I couldn’t wait any longer, the diagnostics detected 7 faults throughout the vehicle one of which was an engine fault!! I finally spoke to someone from aftersales and sent them the proof of my private diagnostics, they informed me that they would have to diagnose the car themselves in order to provide me with any sort of refund. Initially I was told they would only repair the car but I did not trust for one second that this would be done to a good enough standard considering the shocking service I had received up until this point. The car was eventually returned and I have received a refund, since purchasing with them numerous people I have spoken to have had very similar experiences. They claim to carry out a 200 point inspection but somehow managed to miss 7 faults!! It makes me feel bad that someone else is probably going to purchase the vehicle and the likelihood that the faults have been repaired are slim. I would honestly avoid ever purchasing a car from this dealers and I regret not listening to the reviews myself.

Very happy with the car and the service from all the sales team.

Excellent friendly service, Really happy with the car we brought from them.

I had a BMW X3 Xline reg no. YG67UBO moved from the London branch to Peterborough at a cost of £100. What I thought I was going to see was a £22,000 car that had been put through a 200 point check, which would be washed and valeted ready for me to drive away, this is what I had told the sales team was my intention on more than one occasion. When I arrived to the showroom at the agreed time, I was left for 20 mins while the sales person was tracked down. When Evo the sales guy finally turned up I was led to a dimly lit garage area where I was expected to inspect the car. First impressions was the car had not been cleaned. There was heavy break dust on all the wheels and general dirt over the outside of the car. Inside was worse, dried yogurt was spilt next to the gear leaver and dirty scuff marks were all over the internal panels. As the car was the specification I was after I continued to do an inspection. Looking at the cars own computer I found that the five services claimed were on a pre inspection when new and one further service. When I questioned this the center manager came out with an A4 sheet of paper to show me the services claimed in the add. I asked for the written evidence as I would need this if ever I sold the car again but was told they didn’t have this but wouldn’t have bought it without evidence they had been completed? Further investigation of the cars computer show the breaks had an estimated range of 39,000 miles, must be new I thought, however on. Closer inspection all the pad we’re past half worn and the brake discs themselves were extremely worn and corroded. Again I challenged the centre manager as to who had been messing with the cars service information, but no answer was forth coming. At this point I should have run for the hills but I had paid a non refundable deposit and as a qualified car mechanic I knew I could make the necessary repairs and still have the car I wanted . I agreed to complete the sale on the basis that I would be only taking the car paid for by cash. After being led to the sales desk and a further 10 minute wait Evo came back with a pile of paperwork. Evo ran through the initial free 3 month warranty, which could only be used at the Peterborough garage, after paying up front for the repairs with a £100 excess and then having to claim back from the insurance company, who are owned by Big Motor World. This warranty was obviously worthless but I was happy I would have 30 days in which to get the car checked out for fraudulent servicing and be able to get a full refund under the sales of goods act so continued. Evo then proceeded to try and sell me an additional warranty at a significant cost and as soon as he started I reminded him I would not be buying extra cove, paint protection, gap insurance or any other snake oil he was offering. Evo isited he had to go through the products. I told Evo again I would not be listening to any more sales patter and just wanted to buy the car and he told me he couldn’t do that without trying to sell me the full range of addition services. After telling Evo I would leave without buying the car if he continued I suggested he called the sales manager back. When the sales manger arrived I explained to him I just wanted to buy the car which he told me I couldn’t do without listening to the rest of the sales patter. The manager used the fact that they are FCA regulated as his excuse to holding me ransom. After explaining to the manager I would walk if they continued to try and sell me stuff I didn’t want and him refusing to acknowledge that, I walked out of the showroom without completing the purchase. Driving home it became apparent this is not a car dealership but rather a finance company using cars to extract as much commission from the various finance and insurance services they offer. If any one is tempted to buy from Big Motoring World only accept official paper work as evidence of work done. If you do buy please get your car checked out but someone who understands cars before your legal protection expires under the sales of goods act. I will be reporting my experience to trading standards Sent from my iPad

Found all the team very helpful with all my questions and getting finance

I was rather impressed with the scale of the forecourt and the amount of high quality cars on show. Got a fairly good deal which I am more than happy with

I found an issue with the car on test drive informed sales of problem told it had been put through there work shop before going up for sale insisted put car for an MOT failed they then repaired it, picked up my new second hand car took it to a detailer to have it cleaned to find mould inside the car the video will shortly returning car gives you the runaround trying to contact them