We spent nearly 4 1/2 hours at Wimbledon store on Thursday We found a Kia, which looked amazing, and spent a lot of time being pressured into taking a warranty It was explained that they have an amazing warranty policy, but we wouldn’t actually need to use the 90 day warranty that comes free, because all of their cars are of such high spec Collected the car on Friday Was making some minor noises on Idle at the lights, but nothing major Got onto the motorway towards Home, and the engine management light came on and the vehicle was shuttering any time the gears were being changed (automatic) Managed to get a car home, report the fault via the app Have been trying to contact Big motoring world vis the phone number, Currently been on hold for 45 minutes Hung up and called the sales number which answered within 60 seconds, who basically said that’s how it is with most companies when it comes to sales / aftercare (thanks Charlie) We decided to go to a big company for Peace of mind, but at this stage, I really wouldn’t recommend this company The car that we bought exchange with them, which Had over 140,000 miles on the clock, which is still sat at their office is more reliable at this stage

My wife and I recently bought a car BMW X1 from big motoring world. firstly at the moment there is nothing wrong with the car itself, however! When we went to collect the car, things were not so good. The car was showing no fuel at all 0 miles range, when we questioned this we were told they had put £5 of fuel in it so there would be enough to get us to the petrol station, we had just handed over £20,000 and they couldn't even put enough fuel in the car to register on the fuel gauge!!! They claim to claybar and polish every car, this is rubbish the car had been washed and that was it, the wheels, wheel arches, behind the door handles were filthy and it had never been polished. The validity of the 200 point inspection is questionable, the tire pressures were all wrong. They should have been 2.2 bar all round, the fronts were 2.4 and 3.0 and the rear 2.4 and 2.9 so they had never been checked. The washer bottle was empty, so what else had not been checked? The mind boggles. Also be aware of what extras they claim the car has, gesture tail gate, didn't have it, adaptive lights, didn't have them, in the small print they advise checking before you take the car, why say they have these extras if they don't? I have called to give them feedback as they ask for it, but have not heard anything from them. To sum up, I felt this car had arrived from the auctions had a quick wash and went up for sale, nothing else had been done. Do yourself a favour and go to dealer who gives good old fashioned service, a properly prepared car and not high pressure sales and milk shakes. Photos are available.