Disappointedw with the Experience I recently purchased a Tesla Model 3 Long Range from Big Motoring World, and I must say, I regret my decision. As a first-time buyer from a large dealership, I made the mistake of assuming that a company with such a big name would be transparent and reliable. Unfortunately, that wasn’t the case. From my experience, I urge potential buyers not to trust everything that’s advertised or shown by their sales representatives and on their website They play mind games and do their best to hide crucial details about the vehicle. I trusted them, thinking that a reputable company wouldn’t deceive me, but I ended up feeling misled. Be cautious, do your own research, and don’t fall for the assumption that a large company automatically means honesty and transparency.

I drove from Warwickshire today to purchase a 2022 Hyundai Kona. I called in advance to ask that the vehicle be fully charged so I could drive it home after I purchased the vehicle. The service started well with a friendly greeting from Hassan who brought the car around for us and took us on a test drive. I was 99% sure that I was going to purchase the vehicle before I attended so it should have been a straight forward transaction. I thought it would be a case of making the payment and completing the paperwork but I was wrong. This is where the aggressive and pressurised sales tactics begin. You are shown vehicles that have been treated with a special ceramic coating and then seats and glass that have been given some kind of special treatment. You are then given a long pitch about the benefits of an extended warranty as well as wheel and alloy cover. The cost for these things - an extortionate £4,500. I politely told Hassan that I wasn’t interested and he would not take no for an answer. I had to tell him no a further 6 times and I actually ended up feeling sorry for him. There is clearly a lot of pressure on the sales reps to sell these ‘extras’ and I imagine they will not be held in high regard to make a sale where none of the extras are purchased. I told Hassan that I wanted to pay and get going as I had brought my two young children with me and had travelled over 2 hours. Hassan said he would then go and sort things out. A manager then sat down at my table and appeared to be in a state of disbelief that I hadn’t agreed to any of these extras. I told him that I was started to get frustrated and that I was now saying no for a 7th time. After a last ditch attempt at the hard sale, the manager left and we eventually got our car. There is clearly a real emphasis on the sales rep’s making customers purchase these extras due to the fact that as soon as Hassan realised we would not purchase any, his attitude changed and he appeared very disinterested. There was no handshake or anything. I would also like to point out that the most expensive extra that I was pressured into buying was an extended warranty. The car I purchased is a Hyundai with full service history so the manufacturer warranty is valid until 2027. Trying to sell me this is unethical and potentially illegal. I will be reporting this aspect to trading standards. The main issue with big motoring world is clearly the culture and training that staff receive regarding pushing these extras. I heard one man on the table behind me being berated for not wanting anything and I felt the rep was aggressive. This poor elderly man eventually gave in and signed up for the tyre and alloy cover. Having inside knowledge of the motoring industry means I am aware that staff get much more commission when customers take out PCP deals and extras as mentioned above. The fact I was a cash buyer who refused the extras meant I was the worst potential customer. Having said this I would expect to only have to say no once and be treated to the same standard as other customers. The manager coming out really was ridiculous and a sign that pressure is put on all grades of staff to sell these overpriced extras. I would never return and would not recommend this establishment to anyone. Footnote to the company - my experience is not the fault of sales rep Hassan. I blame the culture of the company and training given to staff.

Horrible experience from start to finish, let's start with we purchased the car based on the specification it had in the car description. It turns out they have a disclaimer in place which says the specifications may *vary* , which basically means the cars are not even checked and they simply made up what specs are on the cars, it also states that they won't be liable to this and that all customers should inspect the cars fully themselves. So we immediately returned our car after noticing the rear view camera didn't work(because it actually didn't have One), which again on the car spec it clearly says it has Rear view cameras. We come back and explain this to the Salesman Emre and he just sat there smug faced and said I know but this is the policy. After a long argument, we proceeded with seeing management, and again we were made to feel intimidated by 4 sales men who simply we all in it together. They offered nothing but £150, goodwill gesture, and this was only because they were so rude to my pregnant girlfriend, they simply wanted us to take the money and walk away without us complaining further. After many hours of sitting around being belittled by their representatives they eventually offered us a way out and to cancel. We off course ripped there arm off. It was truly a awful experience that me and my girlfriend were not expecting, it was meant to be a nice day buying a car but it was by far the worst we'd imagined. Steer clear!!!!