Awful customer service! Wish i hadn’t purchased the car but they wouldn’t provide my deposit back to me! Purchased the vehicle on Thursday with Leonard who after passing us the online agreement to sign, left to speak to another family and didn’t even come back to thank us or shake our hand. We agreed for collection on the Friday. They said they would text confirming that the vehicle is ready before heading in. On the Friday i had a few further questions i wanted answered before committing so i called in at 11.40 and was promised a call back. No one called back. So I called in a few hours later at 1.28 and was promised a call back that day. No one called. At this point i decided if the customer service is this low when i am trying to purchase a new car i don’t want to purchase from them and so i emailed in. Florian replied with no apology for the customer service i had received and just told me they don’t offer refunds on deposits. We communicated over several emails and he never apologised. We also received a text on the Friday saying not to come in as the vehicle is not ready. The Saturday i headed in as i hadn’t heard back from them and they were holding my deposit money, i was told by leonard he would be over in 5 minutes, half an hour later - nothing. I complained to other staff and reception. He then said again he would be over in a couple of minutes. Finally after 50 minutes someone helped us. I asked a member of staff about the poor customer service and he informed me that too many members of staff are leaving, and so customers are left waiting. A gentleman named Scott, was the only positive from the Wimbledon branch. He then helped us get someone from finance to finalise the order and helped us with collection. Excellent customer service from Scott as no one else was willing to help us. After the text told us not to come in, on the Saturday we were asked why we didn’t come in Friday as agreed. Despite the car not even being washed, a text telling us not to and the fact we had called twice and not received a call back. Saturday we were there for a total of 6 hours to complete a vehicle collection! Customers are just left waiting around at this garage. Really advise avoiding this place. They are still yet to clear my settlement on the vehicle i part exchanged. I received basically an empty tank with no fuel. No boot cover in the back. Issues with the windscreen wipers. No battery left in one of the keys. At this point the customer service was so bad we are rectifying most of the issues ourselves as i’m sure the hassle I would have to go through for this garage to sort something is not worth it.
Reviewer has confirmed their email address
I made an enquiry about a car and asked if they were notable imperfections before considering a test drive. It stops wasting people's time if you turn up and find a unacceptable dent on a I will be careful all torn seats. I was twice patronised and told that they were used cars so I terminated the phone call. I could almost hear the cogs going around and the young lady's head. Oh my God. 'Another customer asking questions' eyes rolling.
Reviewer has confirmed their email address
After 15 days, finally gave me an appointment. sent me to the after-sales snodland centre where I waited around 3 to 4 hrs. I spoke with mechanic and another team member. Both were convinced about the faults, but they couldn’t do anything other than give me an appointment to have the vehicle repaired at their center. They did not address the misrepresentation on their website or the fact that the vehicle had been involved in an accident. They are not accepting my rejection and have not provided any reasons for refusing it. Instead, they are focusing on claiming that these are merely cosmetic issues and not serious enough to warrant rejection of the vehicle. I showed them the body paintwork, cracks in the rear light, and damage to the bodywork, but they insisted that their head office does not consider these valid reasons for rejection. Why are they refusing to acknowledge that you concealed information from me at the time of sale and misled me about the battery mileage in their advertisement? They are trying to spin different stories, suggesting that the sales representative may have simply shared the information available in their system. But who is responsible for providing that information in the first place? I am not blaming the sales representative alone; this is a failure on your part, and you are refusing to accept responsibility for it. You just letting me to suffer at the end. If I was expecting a 284-mile battery range but am only getting around 250 miles, why would I pay faulty and low range battery mileage car of £19k for that? Similar range and the same model of Tesla cars are being sold for £15k to £16k on your website. You are not addressing all my concerns and are only focusing on a few points, which makes it clear they you just playing games. Uou don't care and have ultimately left me to deal with this on my own. I now have no choice but to take this to court, and I will prove that they misrepresented the vehicle to me as a customer and I have right under
Went to buy a car for £14,500 but they would NOT sell it unless I bought there paint cover,windscreen cover, alloy cover,engine cover so on for an EXTRA £3,500 making the total cost £18,000 !!!!!!!! There MANAGER then came out trying to force me to pay the extra £3,500 !!!!!!! Spent 2 hours trying there HARD SELL TACTICS in the end I had to tell the MANAGER to FUCK OFF for wasting my time !!!!!! TOTAL FUCKING SCAMMERS AVOID AT ALL COST YOU HAVE BEEN WARNED ⚠️
Complete waste of time - spent hours trying to a buy an £11k car for them to try to convince me I needed to spend £16k on warranties, paint protection etc. Their "200 point check" of the car missed several issues and the sales associate (Zia) was next to useless, needing his manager for every step of the way. Very high pressure to get these add ons, and not keen at all for me to have a 3rd party check the car (made it very hard for this to happen). Worst thing was them making me (and other customers) wait for 20 minutes at the start of the day while they had their sales meeting - hearing that their 'numbers were down' and 'reviews poor' while waiting ready to a buy a car was slightly ironic. Guys - if you've got people ready to buy a car you should be not making them wait....Sales 101. Anyway, their model seems to be cheapish cars to get people in and then bully them into buy expensive add-on products and finance where they make their money. Make sure you have a LOT of time, and know what you want (and do the research). Their 3 month warranty listed on the site is apparently "not worth the paper it's written on" according to Zia's manager (when trying to sell me the extended warranty). The guardX paint protection costing £600 can be had for £20 on Ebay. Ended up walking away as I didn't trust them at all. Have sourced a car from somewhere else.
Reviewer has confirmed their email address
Bad experience. Will give you a warranty for £900 and then not follow up on it, days after purchasing a car. If there is an issue with the car, they will make sure you don't get anything and will try anything to get out of the warranty
Bought a car from Big Motoring World in Wimbledon last year and my husband sent them the following message on the 18th July 2023 (almost a year ago) which was shortly after purchasing our car with all the extras that we were sold. ‘As per discuss on the phone please find the pictures attached of the issue with the car. The rear left light has water in the light housing and seem to intermittently come on and off. Please advise going forward’ We have followed up a few times since the email was sent but they have still not resolved the issue. Avoid this company. They take our money and provide no customer service even when you have paid extra for the additional products for peace of mind!
They don’t service their used cars well before selling them on. Chips and scratches on the vehicle and dirty interiors. Plus bad customer service.
Reviewer has confirmed their email address
Turned up at the time they booked my appointment for 13.30. Told 'might have to wait 30-40 mins', place was almost empty, so thought,they'll be along within that time. An hour later, someone came over, shook my hand and wanted to know who I was and what car I was interested in. Its not good customers service to not know who I was let alone the rest I told him, He apologises but seemed to take offence that I was walking out, why would I stay when you can't even get the basics correct ? Thoroughly annoyed & disappointed with whole experience.
Reviewer has confirmed their email address
I transferred £4,000 deposit and they kept £750. Confirmed by Black Horse, which received a smaller deposit vs. What I transferred. Do not go there
Big Motoring World Wimbledon is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Big Motoring World Wimbledon
Big Motoring World
Waterside Way,
London
Lancashire
SW170HB
01634 756205
https://www.bigmotoringworld.co.uk/contact-us/wimbledon/
Mon | 10:00-21:00 |
Tue | 10:00-21:00 |
Wed | 10:00-21:00 |
Thu | 10:00-21:00 |
Fri | 10:00-21:00 |
Sat | 08:30-18:00 |
Sun | 09:30-18:00 |
There aren't currently any photos for Big Motoring World Wimbledon, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.