"Attention car buyers! If you're in the market for a car, I strongly advise against using Lexus Steveneagell in Birmingham as your dealership. My experience with this dealership has been a complete nightmare, with poor after-sales customer service being the biggest issue. The staff have been unresponsive, unhelpful, and have ignored me throughout the repair process. Communication has also been a problem, with staff failing to provide updates on the status of my car repairs. As a customer, I expected better from a prestigious car brand like Lexus, but unfortunately, this dealership has fallen far short of my expectations. I urge you to save yourself the hassle and go elsewhere for your car purchase. This dealership is simply not worth the time or money. Trust me, you'll be better off going to another dealership that values your business and treats you with respect and professionalism."

The whole team there is an untrustworthy team! I took my car a couple of weeks ago to replace chip tank and get some parts fixed, then they damaged my lovely car without telleng me , only found out my car was damaged when I got home. When I report it they tried to deny It, to shorten the experience after days of battle with them they finally fixed it for me but not as should be. Stay away from their workshop

The service department have been appauling. Firstly they took the 6 year old car in to get a gasket repair done and said it was not covered under the Lexus warranty… until I got the online terms and conditions and had them shown to them. They then delayed the repairs with excuse of missing parts. When they did get the parts they then further delayed the repair with further missing parts. Then promised the parts would in in on the Friday, they would start work on the Friday and have it back with us on the Tuesday at the latest…. The car was not ready for return until the following Thursday, with no explication or communication beyond “the car is not ready” I do not expect this kind of behaviour from a premium brand, especially one that has such a good reputation for reliability…. I would never use this dealer again.

The whole experience from start to finish has been amazing. We accepted the invitation for a sales event and never looked back. Both Gregory Bennett and Abdul(Mananger) were both very friendly,polite and very professional at all times. Gregory asked if I got exited about having another new car I replied I dont get excited about cars, but he certainly changed my mind.The professional approach remained from start to end test drive through to vehicle handover. We will recommend Lexus Birmingham to friends and family and will certainly be returning for this level of service in the future. Exceeded our expectations without a doubt.

I was looking to buy a car from Lexus Birmingham and I see some pictures with a car. I enquire about this and they make me pay £99 deposit before going there to have a look at the car and a drive test. They said that I can't do all this without deposit. I didn't like the car, it wasn't what I was expecting for the price, but before asking me if I will buy the car they come with everything ready for finance. When I said that is not the car for me, they change into a nasty attitude. Then I asked for refund. This was a month ago and, after first week,I been calling nearly every day asking about my money and had no clear answer. I still haven't received my money. My advise is don't go to them for a car or pay any deposit, because you will cry for your money.

Our salesman Jay was very informative without being pushy., he answered all our questions without hesitation.

Bought a second hand car on 19 September 2020 and paid extra for a 2 years manufacturers warranty. Although I paid straight away I was told that my insurance papers will follow in the next couple of days as they had nobody working in admin at that time. I was reassured that they will prioritise. After 2 weeks I hadn't heard and called and spoke with the salesman I initially dealt with, Greg Bennetts, who apologised and promised to look into it straight away. A further week gone and I didn't hear. I therefore called again and was told that my message will be passed on to the right person. It is now nearly 6 weeks and I haven't yet heard despite chasing. As I have no insurance papers I'm not sure what I'm covered for. I wished I hadn't put that much trust in their words. It's been a nightmare to keep chasing them. As soon as they have your money they will forget you. Be careful. Kash Sookun BK67 WWF