Nicole F, September 2020
"Do not trust their MOT certificates!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I put a deposit down for a car which clearly needed two new tyres, which they agreed to. They also agreed to a new MOT.. I went to college t it and two tyres had not been replaced, were illegal, and yet a new MOT. They have refused to give me my deposit back.
+5 Found this review helpful
Paula, August 2020
"Treated so badly after the sale "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Finance not arranged as agreed so paid all my savings. No air con in a car I purchased purely for air con. Told I was stressing them out so they wouldn’t talk to me. Text messages at 10.30 at night, no service confirmation, several company names, I feel violated by my experience
+5 Found this review helpful
Robin reed from Bisley Motors - Closed Down in response to Treated so badly after the sale
Sorry if you feel let down by your experience at our dealership. We have investigated your claim for Ac not working was paid and agreed by your self. Staff are working under a lot of pressure and do there best to satisfy customers. Once again sorry you have had bad experience
Jack in response to Treated so badly after the sale
Wow - really pleased I Googled up these reviews. The reviews on autotrader seem to give it a really high score but something about the statements didn't quite feel right (seemed to be written by the same people and had 18 year olds talking about buying Audi A3s as their first car (possible I know but probably unlikely). These reviews give a very different picture and I shall not be buying from here. Thanks to those who have taken the time to tell of their experiences.
Alex in response to Treated so badly after the sale
Just a quick question, what was the car you purchased from them? as I had a similar experience when they assured me the air con would be fixed before purchase and they did nothing
Anita S, February 2020
"Lovely dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service, lovely guys and great cars
+1 Found this review helpful
Hanna I, January 2020
"Awful service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Save yourself time and energy. This garage and it’s employees will sweet talk you into buying and then rip you off. They are liars and sold me car that was not road worthy when it was delivered to me. I raised a concerns and they stopped answering my calls and emails. Eventually I wrote a formal complaint and threatened legal action if they did not replace my exhaust, fix damage on the rear wheel trim and replace a door handle they broke after I had paid the full amount. I asked for a refund and they ignored my text messages. Alex is a con man stay well away from him and as for Ali Redha the director he also did not respond to my complaint. If I could rate them Zero that’s what I would give them AWFUL GARAGE.
+8 Found this review helpful
MARTINE ATTIG in response to Awful service
Good afternoon
could you please send me their email address, I cannot find it on their site and they dont want to give it to me. I have issue with a car I bought from them a week ago
tks
Paulo L, October 2019
"Refuse to refund vehicle"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a red Mini Cooper S on September 29th (LD57HTV) from Bisley Motors,paid the entire amount on spot. It wasn't taxed, so I couldn't test drive it. Asked for the seller to renew the MOT on the car, as stated in the advertising. It failed MOT on 7/Oct, and was passed on 10/Oct, with blue smoke coming out of the exhaust and oil leak. After almost two weeks under a terrible communication, that no one answered my calls or reply messages, I finally got the car delivered at 10 pm, 10/Oct. As soon as I drove it, I could notice an extremely amount of blue smoke surrounding the car, which makes it impossible to drive with the windows open. On 15 miles driving, the engine MIL came on. I am trying to return the car for a week and get a refund, without any response, and being ignored. When I went to the garage, trying to return the vehicle, the manager refused to refund me and threatened to call the police saying I was transpassing private property.
+13 Found this review helpful
Seri, August 2019
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the second car my family have purchased from the team at Bisley motors. Great friendly service as usual, I would definitely recommend.
+3 Found this review helpful
Helen, August 2019
"amazing service, would recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased my car from a couple of months ago and I have not had any issues, I was so happy with the service that I recommend them to my mother and brother who have now also purchased cars with Bisely motors. I found Alex to be very knowledgeable and patient. He talked us through everything and gave us real piece of mind. we have recommended Bisley Motors to all our friend and family.
+3 Found this review helpful
Haider Z, August 2019
"Arguably the best dealer in surrey"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
purchased an Audi TT. The car was immaculate. The service and finance service was top notch. was give 6 months warranty for a small fee. Love the car. now had it for 5 months and silk smooth drive. They put the extra mile to accommodate me by picking me from the station and filling petrol for the new car. Would go back to buy another car for my wife soon
+5 Found this review helpful
Mario in response to Arguably the best dealer in surrey
That never happened, basee on my experience and 16 other people
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