Bought from this company and immediately had problem with car. They took it back in for warranty repair. The repair caused further problems. And as soon as as out of warranty the have been nothing but unhelpful. Not even helping me acquire paperwork to sell car on. Overall from purchase to now car has been a nightmare and service has been dire. I’d avoid.

I was a customer of BJH a while ago ( first time). Spent £8000 on a vehicle (2012 plate). The vehicle was in limp mode for the test drive which, for me, i wasn't too concerned about as i am used fixing vehicles and could see the problem could be sorted easily. So, a deal was struck and on the provision that the turbo actuator was sorted i would take the car away. This was fixed and i drove the car away. Now, this vehicles comes with the fabulous warranties 3000 safety net.... its crap.. but anyway after daily driving for a short while the vehicle developed a dangerous fault ! It would suddenly drop all power and it was if the brakes had been slammed on for no reason whatsoever ! ..this happened on a motorway on one occasion nearly causing an accident! I was also experiencing severe hesitation when pulling away from junctions, again, dangerous. Upon investigation it was found to have a faulty MAF sensor ( fair enough) and damaged wiring to the fuel temp sensor hmm.. upon further digging i find bolts missing from the turbo housing allowing gasses to leak out, a downpipe bodged with seal and a bodged coolant return pipe from the expansion tank. So, the story continues, i then experience a breakdown traced to a completely shot crank pully ( had been going for a while) which led to snapped belt and water pump gone. Ok, by this point i am getting a bit annoyed! More so that someone had snapped the tensioner pulley bolt so couldnt replace the belt easily! So, this time it went into an Audi specialist ( due to my time constraints) who, was somewhat concerned as to who had worked on the vehicle previously .... so it was missing undertrays...ok happens as it is a 12 year old car ...but the brace bars aswell ? ! So, that has been bought and replaced as well! Cheers bjh....now, this car should have gone back ( silly me) but i am just about on top of the jobs that your " 25 years experienced mechanic" doesn't seem to have noticed. I completely understand there are business margins but this car very nearly caused an accident amongst other faults. I am not a fan of leaving negative reviews but i am afraid this vehicle could have bitten you hard if it had been sold to someone less mechanically minded.

Wife bought a Volvo V40 from BJH and the transaction was quick easy friendly and painless We weren’t pushed into buying and Harry was Fun to deal with Unfortunately the Volvo quickly developed a problem with the clutch. We contacted BJH and was told not to worry. Get the car to a local garage and get the garage to contact them. After sales was excellent The Volvo was repaired and everybody is happy. Things can happen but it’s how things are dealt with that makes the difference and I have to clearly state that BJH did everything in their power to make Sure we were happy. That , to me, is what makes them a garage I would return to when I want to change my car. Thank you for your sale and your service. You could not of seen the problem but did everything to sort it

Quality all the way from initial contact to purchase Id been looking for a paceman for a few months and they had one with the specs I wanted at a great price Done the deal over the phone on arrival everything was in place handover was seamless and professional I’m very happy with the car it does all I want I would recommend them to anyone wanting a new car John

Viewed an Audi a3 back in November, couple of scuffs on 2 alloys and was concerned about the timing belt when it was last changed, promised the timing belt would be changed and the alloys would be sorted.. and they was. Car was spot less inside and out and they even filled the tank up half way for the journey home. As well as giving me new mats for the car.. can’t fault the service I received.

Went to view a red Golf gti on the forecourt. The car had more chips then McDonald’s a that wasn’t the worst thing. Back quarter panel was full of filler, an it was even a good job. Absolute disgrace. Plz avoid.

People always tell you to read the reviews first before buying a car… well I should of listen to them as the one stars are Totally right… Friend staff who promise they get everything sorted, over 3 weeks later and drive over 4 hours,m to collect the car, which they had already sign over to me on the V5, but still had same problem less then 20 mins of leaving the garage. When ask for a break down of what’s been done they could say and said what ever the mechanics have touched the fixed.. One thing they are good at is pushing the warranty, the words don’t ring us if it goes wrong just ring the warranty number… the warranty they offer isnt worth the paper it’s write on.. Disappointing for a family business…. Becareful

*AVOID* if you dont want to get robbed by these VILLANS. Ever so nice up to the point of sale, after that couldnt care what problems you have. I have had several problems since brought a car from these CON-MEN. 3 times in 4 months its been in and out of garages with different things wrong with it. First the drive belt went followed by the suspension collapsing whilst driving and after having just passed its MOT by BJH Motors. This should have and would have been picked up on inspection and should have FAILED however they put it through which led to further problems down the line (have reported it). After emailing Roger about the problems i was having i had no response so i decided to phone in and i was talked to like a piece of dirt and told he knew nothing about the problems i was getting even though my emails proved otherwise. Soon as i mentioned it shouldnt have gone through the MOT, he changed his tone and said it was a human error. After this issue was fixed there was still an ongoing problem with the steering rack (again should have and would have failed its MOT) however these decided to let it slip and sell it anyway before carrying out any work. This cost £1300 to be fixed. After speaking with warranties2000 they adviced i go back to the dealer BJH MOTORS and express the more recent concerns ive been having. I spoke with Roger and told him what was going on his response was, What do you want me to do about it. I explained everything that had gone wrong with the car from day 1 of purchasing it and he said he cant tell me anything about the car cause he knows nothing about it but still thought he would sell it for 7 grand with no history (or so he says). I told him id either like my money back or to replace the car with another one and his response was well thats not going to happen and nor is that going to happen. I then said to him, i may aswell got 7 grand and burnt it he then said well no not really youve had it 5 months. (Its been in and of garages 3 of them). Absolutely shocking behaviour for someone who's been going 40years. How theyve lasted this long, i'll never know. To all you buyers, be warned, be carefull and be sensible and go elsewhere - JUST BECAUSE THESE CARS LOOK THE PART I CAN ASSURE YOU NEITHER THE CARS OR THE DEALERS ARE WHAT THEY ARE MADE OUT TO BE. *FALSE ADVERTISING* - BJH you ought to be ashamed of yourselfs robbing people left, right and centre! * STAY AWAY*