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104 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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104 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Audi fan"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve already put about 1000 miles on the clock already for the month I've owned the car! It was straight on the road and I absolutely love it. I’ve had a few Audis over the years, so it was an easy transition. The customer service was excellent and the lads up at Blackburn were fantastic to work with. I noticed a few scratches on the car initially, but by the time I came to collect, they’d been sorted.

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Sharon from Blackburn Audi in response to Audi fan

Good afternoon Kevin, Thank you for taking the time to give us this amazing 5 star review. We are delighted to read that the team listened to your needs and the features you required. It is great to read you are enjoying your new vehicle. Thank so much for your business and your recommendation. Sharon - Swansway Motor Group

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"Impeccable service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sisters Audi A1 has been going fine so far, though it’s mainly been parked up on the drive because she has been away. The customer service was impeccable when we visited Blackburn Audi. Neil was the perfect salesman because he was upfront, honest, and he handled everything really well. My sister had a budget, and he worked hard to get as close to it as possible. Hopefully I get the chance to do another deal with him in the new year for my own car.

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Sharon from Blackburn Audi in response to Impeccable service

Good afternoon Umar, Thank you for your review. Your comment's for Neil have been cascaded to him and we are delighted to receive your feedback. The new A1 is a fabulous vehicle in the Audi range. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Friendly staff 👍"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far my Audi A6 has been really good, it drives nicely and is in great condition. I’m still getting used to the updated functions, as I had an A6 before, but it was a 2009 model. On the day, Neil was great and very helpful, even picking me up when I needed it. After my previous car failed its MOT, I enquired about my new car on a Monday, and by Friday, it was mine. Neil helped with sorting out the tax and insurance too, which made things so much easier. Credit where it’s due.

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Sharon from Blackburn Audi in response to Friendly staff 👍

Good Afternoon Craig, Thank you for your review. Great comments both for the new model A6 and Niel at Blackburn Audi. We are very grateful for your time spent in providing this detailed review. Thank you for your business. Sharon - Swansway Motor Group

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"No pressure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After being pressured to buy a car from another dealership, I walked away from the deal and that's how I found myself at Blackburn Audi. Neil looked after me while I was making my purchase and he was completely the opposite. There was no pressure, he was really helpful and I've got no complaints.

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Sharon from Blackburn Audi in response to No pressure

Good afternoon Jack, Thank you for your 5 star review. We are very proud that you are pleased with the service you received from Neil and the Team Blackburn Audi. It is great to know that we are considered as professional and helpful and it was a smooth transaction for you. We trust you are enjoying your new Audi. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Polite & helpful"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Louis at Blackburn Audi was both polite and helpful.

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Sharon from Blackburn Audi in response to Polite & helpful

Good afternoon Brian, Thank you kindly for your review your comments are gratefully received. May we thank you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Truly refreshing deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far my car drives beautifully and it has been so easy to drive. The more I drive it, the better it gets! It was a *perfect* experience, and Louis was very honest from start to finish. Everything I was told about the car was true, which was refreshing, especially after dealing with other dealerships that haven’t been as upfront. I came away from the deal feeling like I could truly trust them. They even gave me the VIP treatment when I picked up the keys because they had a carpet laid out to the car and everything! I couldn’t ask for anyone better, and they gave me an honest quote on my old car, even with its gearbox issue. 5 stars! I couldn't have asked for anyone better to deal with.

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Sharon from Blackburn Audi in response to Truly refreshing deal

Good afternoon Jasvinder, Thank you so much for your 5 Star Review. We are delighted to hear that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic and Louis and the team went the extra mile during handover. Please may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This isn't my first visit to this dealership as I've had a few cars from here in the past, and every time I'm really impressed with the service from the team. It was Stuart on this occasion who sold me the Audi, and he was spot on. I'm very happy with the car and it hasn't caused me any trouble at all.

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Sharon from Blackburn Audi in response to Spot on

Good afternoon, Gary, Thank you for your fantastic 5-star review! We're delighted to hear that your recent visit to Blackburn Audi was a success, and that you were able to purchase another Audi. We hope you're enjoying your new vehicle and that Stuart provided you with an exceptional customer service experience. We truly appreciate your continued loyalty and look forward to welcoming you back in the future! Sharon - Swansway Motor Group

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"Smooth process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm really enjoying my Audi A5 from Blackburn Audi. I've not had it long but I haven't come across any issues yet. The salesman who looked after me was Craig and from start to finish I found him lovely to deal with. He offered a test drive that went well and I have no complaints. The whole process was very smooth.

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Sharon from Blackburn Audi in response to Smooth process

Good Afternoon Rebecca, Thank you for your review. Your comment's for the Craig have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Perfect! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

David was absolutely amazing while I was purchasing my new car. Not once did I feel any pressure from him to go ahead with the car if I didn't want to. I was able to look around it within good time, and it was a relaxed experience. My A1 has been perfect since driving away.

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Sharon from Blackburn Audi in response to Perfect!

Good afternoon Abby, Thank you for your 5 Star Review, your comments and recommendations are gratefully received. It is always lovely to hear how happy our customers are with both the service received at the dealership and how delighted they are with their new vehicle. We hope you have many fantastic journeys in your new Audi A1. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Top marks"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven't had much chance to drive my new car since coming on holiday, but for the time I have driven it, it's going good. No problems with the customer service either, 5 stars.

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Sharon from Blackburn Audi in response to Top marks

Good morning Katrina, Thank you kindly for your 5 Star Review your comments are gratefully received. May we thank you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
104 reviews4.5 out of 5 stars — Rated Excellent
Excellent
90
Very Good
3
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    89%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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