Needing to express how satisfied we all are at swansey Audi in Blackburn. Chris who works in service, is exceptional he's very professional, and explains in detail if needed. Chris thank you.

Booked my car in for a simple MOT for 8:30 am arrived at 8:15 and handed in my key and sat in the waiting area. No one came to speak with me or update me until I asked what was happening given it was now 9:55am. I was told it can take upto an hour and a half to do a MOT which is ridiculous and I questioned this I was then told they had to complete a health check which takes longer. Excuse after excuse. Eventually got my car at 10:10 am No apology or explanation. Will not use again . No interest in customer care.

Took my car in for a recall a few weeks ago to be told only one of the recalls had been done due to not having enough time to complete the other. I then took my car to a different dealership for the work to be completed and they told me that the work hadn’t been done in the first place and had to complete both jobs for me. So Blackburn had my car all day and have done nothing with my car. Absolute fraudsters!

Purchased a car here & twice taken it in for a service. First time I opted to wait and was left for over 3 hours with no offer of even a drink of water although the showroom was baking hot. 2nd time booked in for 11am and still wasn’t ready at 5pm. Same level of service as last time……customers just get in the way and are treated as a nuisance when enquiring how the long the service will be. Told to wait for an email but never arrived. Won’t be returning for a service or buying a car from there

I arrived at Blackburn Audi with my sister to purchase a vehicle that my sister had wanted. We walked in to the showroom and was not approached by no member of staff. 15 minutes later we decided to go over to the reception and asked for some help in purchasing a new vehicle. We was advised by the receptionist to wait a couple of minutes. As we stood around waiting every member of staff literally walked past us and had not acknowledged me. That’s from people sat at desks behind the glass windows to valeters. So as we pleasantly wait now approximately 30 minutes waiting for assistance in this dealership. No one had still approached to help. Not even offered a seat or a bru. Worst ever customer service experience I have experienced in 34 years of living. Would not recommend to any friends or family nor will be ever returning till the I die… Absolutely disgusted

Avoid at all cost, disgraceful service. When caught out with the lies, they deny all knowledge.

Bought a one owner AUDI SQ5, as soon as I got onto the Motorway, I noticed the wheels were badly out of balance, then whilst braking, the car had a pulsating feel through the pedal. Then to top it all off, the car has had two owners. All matters raised with Blackburn AUDI, and spun various yarns about how extra owners do not affect residuals! I have sent the car back, and even then they messed this up, picking the car up, but not clearing the payment until later! Imagine the shoe in the other foot, yes I’ll take that AUDI, but I’ll pay you later! No offer of remuneration, for the whole experience. You have been warned! Stay away!