Blackburn Audi reviews, North West England


119 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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119 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Truly refreshing deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far my car drives beautifully and it has been so easy to drive. The more I drive it, the better it gets! It was a *perfect* experience, and Louis was very honest from start to finish. Everything I was told about the car was true, which was refreshing, especially after dealing with other dealerships that haven’t been as upfront. I came away from the deal feeling like I could truly trust them. They even gave me the VIP treatment when I picked up the keys because they had a carpet laid out to the car and everything! I couldn’t ask for anyone better, and they gave me an honest quote on my old car, even with its gearbox issue. 5 stars! I couldn't have asked for anyone better to deal with.

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Sharon from Blackburn Audi in response to Truly refreshing deal

Good afternoon Jasvinder, Thank you so much for your 5 Star Review. We are delighted to hear that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic and Louis and the team went the extra mile during handover. Please may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This isn't my first visit to this dealership as I've had a few cars from here in the past, and every time I'm really impressed with the service from the team. It was Stuart on this occasion who sold me the Audi, and he was spot on. I'm very happy with the car and it hasn't caused me any trouble at all.

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Sharon from Blackburn Audi in response to Spot on

Good afternoon, Gary, Thank you for your fantastic 5-star review! We're delighted to hear that your recent visit to Blackburn Audi was a success, and that you were able to purchase another Audi. We hope you're enjoying your new vehicle and that Stuart provided you with an exceptional customer service experience. We truly appreciate your continued loyalty and look forward to welcoming you back in the future! Sharon - Swansway Motor Group

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"Smooth process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm really enjoying my Audi A5 from Blackburn Audi. I've not had it long but I haven't come across any issues yet. The salesman who looked after me was Craig and from start to finish I found him lovely to deal with. He offered a test drive that went well and I have no complaints. The whole process was very smooth.

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Sharon from Blackburn Audi in response to Smooth process

Good Afternoon Rebecca, Thank you for your review. Your comment's for the Craig have been cascaded to him and we are delighted to receive your feedback. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Perfect! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

David was absolutely amazing while I was purchasing my new car. Not once did I feel any pressure from him to go ahead with the car if I didn't want to. I was able to look around it within good time, and it was a relaxed experience. My A1 has been perfect since driving away.

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Sharon from Blackburn Audi in response to Perfect!

Good afternoon Abby, Thank you for your 5 Star Review, your comments and recommendations are gratefully received. It is always lovely to hear how happy our customers are with both the service received at the dealership and how delighted they are with their new vehicle. We hope you have many fantastic journeys in your new Audi A1. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Top marks"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven't had much chance to drive my new car since coming on holiday, but for the time I have driven it, it's going good. No problems with the customer service either, 5 stars.

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Sharon from Blackburn Audi in response to Top marks

Good morning Katrina, Thank you kindly for your 5 Star Review your comments are gratefully received. May we thank you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Would return"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No one has done anything wrong at Blackburn Audi but I'm a big believer that there is always room for improvement which is why I'm not giving top marks. I recently popped in to get a few bits sorted, and as always Sasha has been brilliant at getting these sorted out. I'm happy with my Audi A6 and I'd definitely buy from them again.

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Sharon from Blackburn Audi in response to Would return

Good Afternoon Craig, Thank you for your recent review your comments are gratefully received. We are pleased to hear that you are enjoying your new Audi A6 and that the customer service you received from Sasha was excellent. We will inform Sasha of this great review of which we are sure will delight her. May we thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Everything was taken care of"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't thank Nick enough for the help and support provided during my recent Q4 purchase. Everything was taken care of, from booking a test drive to actually collecting the car. I am absolutely delighted with the new car and I have been really happy with the service provided by Nick and the entire team at Blackburn Audi. Thanks again for all your help!

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Sharon from Blackburn Audi in response to Everything was taken care of

Good morning Matthew, Thank you for your 5 Star Review. We are so pleased to hear that you are very happy with your new vehicle and that the service you received from Nick was friendly and helpful. We wish you many happy miles in your Q4. Thank you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"The best car buying experience i've had"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just wanted to say a big thank you to Jordan. The customer service was first-class, and this is probably the best car buying experience I have ever had. Jordan was polite, friendly, knowledgeable, and never came across as pushy. What more could you ask for when buying a car from a dealership? 

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Sharon from Blackburn Audi in response to The best car buying experience i've had

Good Morning Jordan, Thank you for your 5-star review. We are delighted to hear that you received the best car-buying experience at Blackburn Audi. We hope you have many happy journeys in your new vehicle. We will of course will inform Jordan of these lovely comments regarding his brilliant customer service and are certain he too will be delighted. Thank you for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Such a joy to drive "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 stars isn't enough. If I could score David any higher, I would. David made me feel very welcome and he could not have done anything further to help me. He never used any hard sales tactics, and every question I asked, he was able to answer clearly and thoroughly. I love my new car; it runs like clockwork and is such a joy to drive.

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Sharon from Blackburn Audi in response to Such a joy to drive

Good Morning Mohammed, Thank you for your 5-star review, We are thrilled to hear that you are happy with your Audi and that David was great at answering any queries and eliminating any concerns you had. Thank you again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Volkswagen to Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After 25 years and eight Volkswagens, I decided to switch over to Audi, and I couldn't be more thrilled with my decision! From day one, the service at Blackburn Audi surpassed all my expectations. Nick made the entire process, from the initial inquiry to the delivery of my car, an absolute pleasure. The attention to detail and genuine care were outstanding. I couldn't have asked for a better service. A solid five stars to Nick and Audi in Blackburn for making this transition so simple.

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Sharon from Blackburn Audi in response to Volkswagen to Audi

Good Morning Stuart, thank you kindly for your 5-star review. We are delighted to hear that you have made the switch to Audi. It is always a delight to have such positive reviews not only for the dealership but also for Nick. We will of course cascade these wonderful comments over to Nick and the team. Who I am sure will be just as delighted. May we wish you many happy journeys in your new Audi. Finally, can we take this opportunity to thank you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Car Leasing
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Car Sourcing
Finance
GAP Insurance
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Sell Your Car
Servicing
Used Car Sales
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Ratings
119 reviews4.6 out of 5 stars — Rated Excellent
Excellent
102
Very Good
6
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    90%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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