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104 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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104 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Very happy customer "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sasha was extremely helpful from start to finish, making positive suggestions. The car is in A 1 condition and is perfect for what I wanted. Nice atmosphere in the showroom and being a Southerner I found Blackburn people very friendly to deal with. I always buy second hand cars and will use you again when necessary.

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Sharon from Blackburn Audi in response to Very happy customer

Good Afternoon Tracey, Thank you for your 4.5-star review and for taking the time to visit us at our Blackburn Audi Dealership. We are thrilled Sasha extremely helpful. We trust you are enjoying your new Audi A1. Thank you for your business; we look forward to welcoming you back. Sharon - Swansway Motor Group

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"Lovely company to buy from "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was really stressed because I urgently needed a new car after my old one broke down. I searched online and found a Volkswagen T-Roc at Blackburn Audi that was not only perfect for me but also priced just right. The team at Blackburn Audi was incredibly understanding of my situation and provided outstanding support. They worked diligently to secure me a great deal, and I must say they truly live up to their positive reviews. From start to finish, everything was smooth and enjoyable. I am thrilled with my Volkswagen T-Roc and deeply appreciate the exceptional service provided by Blackburn Audi. They made what could have been a stressful experience into a pleasant one.

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Sharon from Blackburn Audi in response to Lovely company to buy from

Good Afternoon Tina, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Volkswagen T - Roc and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic. We will cascade your kinds words to the dealership as they will be thrilled to hear from you. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Fantastic buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Five stars all around! Thank you to everyone at Blackburn Audi for a seamless buying experience. I am grateful for the excellent service and professionalism shown by the team at Blackburn Audi. They made the entire process smooth and enjoyable, exceeding my expectations.

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Sharon from Blackburn Audi in response to Fantastic buying experience

Good afternoon Jordan, , Thank you for your 5 star review. We are delighted to hear that you had an incredible, seamless and professional experience with Team at Blackburn We hope you thoroughly enjoy your new vehicle. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Love it ❤️"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am delighted with my new Audi A1 from Blackburn Audi. I had been searching for one for a while, and when I saw this one, I quickly arranged a test drive. From the moment I sat in the driver's seat, I knew it was the perfect car for me. I want to give special thanks to the team at Blackburn Audi. They were incredibly relaxed in their approach, yet very helpful and friendly throughout the entire process. They made the experience enjoyable and stress-free, which I really appreciated. The A1 itself has exceeded my expectations. It's exactly what I was looking for in terms of comfort, style, and functionality. I couldn't be happier with my choice. As my experince was so good, when my daughter comes home from Australia, we will be going to Blackburn Audi to get her a car.

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Sharon from Blackburn Audi in response to Love it ❤️

Good Afternoon Helen, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealership. Your time taken for providing this response is gratefully received. Thank you for choosing our dealership and we are delighted you are pleased with your purchase. We look forward to meeting your daughter when she arrives back from Australia. Sharon - Swansway Motor Group

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"Right car for the right price "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q3 I purchased from Blackburn Audi is everything I wanted and more. It's the perfect size for my needs, and the price was too good to resist. The team at Blackburn Audi was incredibly accommodating, especially since I needed the car quickly. Their efficiency and professionalism were outstanding; they ensured everything was sorted promptly, allowing me to take the car home within 48 hours of making my decision. I am thoroughly impressed with both the Audi Q3 and the exceptional service provided by Blackburn Audi. They exceeded my expectations with their customer-centric approach and swift handling of the purchase process.

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Sharon from Blackburn Audi in response to Right car for the right price

Good afternoon Tyler, Thank you for your 5 star review. We are delighted to hear that your experience with the Blackburn Team was extremely helpful, friendly, knowledgeable and speedy. It is great to read you are enjoying your Q3. Please may we take this opportunity to thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Fantastic!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When it came time to upgrade my old car, Blackburn Audi was my first and only choice due to my consistently positive experiences with them. I found an Audi Q2 with low miles and in pristine condition, which made my decision easy. The team at Blackburn Audi expedited everything swiftly and efficiently. Throughout the process, they were responsive and informative, addressing any questions or concerns I had promptly. Their professionalism and dedication made the entire experience seamless and enjoyable. I am thrilled with my Audi Q2 and grateful for the exceptional service provided by Blackburn Audi. 

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Sharon from Blackburn Audi in response to Fantastic!

Good afternoon David, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Audi Q2 and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic. Please may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Stuart is one of the best"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have visited Blackburn Audi on several occasions, and each time I have left with a car that is reliable and perfectly suits my needs. Recently, I returned to purchase an Audi A3, and once again, Stuart was exceptional. His dedication to customer satisfaction goes above and beyond, making each purchase experience exciting and enjoyable. The team at Blackburn Audi consistently delivers outstanding service. They take the time to understand what I'm looking for in a car and provide expert guidance throughout the process. Stuart's professionalism and knowledge have been invaluable, ensuring I always make an informed decision. The Audi A3 I purchased is another testament to Blackburn Audi's commitment to quality. It meets all my expectations in terms of performance, style, and reliability. I am confident in recommending Blackburn Audi to anyone seeking a seamless and satisfying car-buying experience.

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Sharon from Blackburn Audi in response to Stuart is one of the best

Good afternoon Lewie, Thank you for your review. Great comments both for the Audi A3 and Stuart at Blackburn Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back to Blackburn Audi . Thank you again for your review. Sharon - Swansway Motor Group

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"Five stars all round!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can't praise Blackburn Audi enough! Their customer service is simply unmatched, and their cars are not only reasonably priced but also maintained to an incredible standard. When I decided to purchase an Audi RS6 from them, I knew I was making the right choice. From the moment I stepped into the dealership, I was impressed. The team's dedication to customer satisfaction was evident in every interaction. Despite their busy schedule, they made me feel valued and ensured all my questions were answered thoroughly. They guided me through the process seamlessly, making the purchase straightforward and stress-free. The Audi RS6 I purchased has been nothing short of perfect. It exceeds my expectations in terms of performance, design, and reliability. Blackburn Audi truly delivers on their promise of quality and excellence.

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Sharon from Blackburn Audi in response to Five stars all round!

Good Afternoon Wayne, Thank you for your review. Your comment's for the have been cascaded to they and we are delighted to receive your feedback. The RS6 is a fabulous vehicle in the Audi range and your description is perfect. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"sensational from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have always been a big fan of Audis, and when I saw that Blackburn Audi had an A5 available for such a good price, I knew I had to jump at the chance. Visiting the dealership confirmed my excitement; the A5 was everything I had hoped for in terms of style, performance, and value. The team at Blackburn Audi was exceptional. Despite being very busy, they still made me feel like a priority. They took the time to answer all my questions and ensured the entire process was seamless. Their dedication and professionalism were evident throughout, making the experience enjoyable and stress-free.

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Sharon from Blackburn Audi in response to sensational from start to finish

Good Morning Stuart, Many thanks for your 5 star review. We are very pleased that you love your Audi A5. We pride ourselves on providing an outstanding customer journey and are pleased that you had this experience with us. Your feedback will be passed to the team and I am sure they will look forward to welcoming you back to the showroom on your next Audi purchase. Sharon - Swansway Motor Group

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"Huge thank you to Blackburn Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Sharon from Blackburn Audi in response to Huge thank you to Blackburn Audi

Good Afternoon Kerry, Thank you for your 5 star review. We trust you are enjoying your new vehicle Sharon - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
104 reviews4.5 out of 5 stars — Rated Excellent
Excellent
90
Very Good
3
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    89%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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