119 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
Leave a review

119 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Highly recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely thrilled with my experience at Blackburn Audi! This was my first time visiting them, and I was blown away by the remarkable customer service. The team went above and beyond to ensure I felt welcomed and well-informed. I recently purchased an A5, and I couldn't be happier with my choice. The car is a dream to drive, with no issues whatsoever. From start to finish, Blackburn Audi made the whole process seamless and enjoyable. Highly recommend!

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Sharon from Blackburn Audi in response to Highly recommended

Good Morning Robert, Thank you for your recent review. We are thrilled to hear that the journey to our Blackburn Audi dealership was worth it and that you enjoying your new Audi A5. We will of course inform the team of this wonderful review. Thank you again for your custom, and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group.

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"Ever so helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5/5, David at Blackburn Audi was ever-so-helpful and he went above and beyond my expectations. From start to finish, the process was hassle-free, and I really enjoyed the time I spent at Blackburn Audi buying my A1 from them.

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Sharon from Blackburn Audi in response to Ever so helpful

Good Morning Asma, Thank you for your 5 star review. Your comments for David have been cascaded to him and we are delighted to receive your feedback. We trust you are enjoying your Audi A1 Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Always kept me in the loop "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a bigger car, and I came across an Audi A1 at Blackburn Audi, which was a great price, and the condition of the car was fantastic. I took the car for a test drive and instantly fell in love with it. It felt smooth on the road, and I could tell even if I was doing a longer journey, it would be great. Shout out to Neil for being so attentive and always keeping me in the loop. A very easy and transparent car buying experience 

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Sharon from Blackburn Audi in response to Always kept me in the loop

Good Morning Regan, Thank you for your review. Your comments for Neil have been cascaded to him and we are delighted to receive your feedback. The Audi A1 is a fabulous vehicle in the Audi range. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Love it 😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A huge thank you to Louis for being so helpful and supportive while I was buying my Audi Q4. I came across the car online, and when I went to view it, it was exactly as advertised. The process was really quick and easy, and the efficiency and professionalism were evident from the moment I arrived. Louis made the entire experience smooth and stress-free. His dedication and attention to detail ensured that I was completely satisfied with my purchase. I couldn't be happier with my new car and the exceptional service provided by Blackburn Audi. I highly recommend Blackburn Audi to anyone looking for a seamless and enjoyable car-buying experience. Thank you, Louis, and the rest of the team, for your outstanding support!

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Sharon from Blackburn Audi in response to Love it 😁

Good Morning Kieran, Thank you for your 5 Star Review, your comments and recommendations are gratefully received. It is always lovely to hear how happy our customers are with both the service received at the dealership and how delighted they are with their new vehicle. We hope you have many fantastic journeys in your new Audi Q4. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Brilliant upgrade "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I previously had an Audi Q2 and was looking for something slightly bigger, so I visited Blackburn Audi to check out an Audi Q3 they had available. The car was exactly as advertised and in excellent condition, making it a perfect upgrade for me. The team at Blackburn Audi were lovely to deal with. They never applied any pressure to make a decision and ensured that the entire experience was relaxed and enjoyable. Their approach made the process stress-free and pleasant. I would highly recommend Blackburn Audi to anyone in the market for a new vehicle. Their friendly service and professional approach truly stand out. Thank you, Blackburn Audi, for a fantastic car-buying experience!

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Sharon from Blackburn Audi in response to Brilliant upgrade

Good Afternoon Patricia, Thank you very kindly for your 5-star review. We are delighted that you are enjoying your Audi Q3 and that your experience was a positive one. We appreciate you taking the time to write this review and we will of course cascade your comments over to the team, please may we also take this opportunity to thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Very happy customer "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sasha was extremely helpful from start to finish, making positive suggestions. The car is in A 1 condition and is perfect for what I wanted. Nice atmosphere in the showroom and being a Southerner I found Blackburn people very friendly to deal with. I always buy second hand cars and will use you again when necessary.

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Sharon from Blackburn Audi in response to Very happy customer

Good Afternoon Tracey, Thank you for your 4.5-star review and for taking the time to visit us at our Blackburn Audi Dealership. We are thrilled Sasha extremely helpful. We trust you are enjoying your new Audi A1. Thank you for your business; we look forward to welcoming you back. Sharon - Swansway Motor Group

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"Lovely company to buy from "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was really stressed because I urgently needed a new car after my old one broke down. I searched online and found a Volkswagen T-Roc at Blackburn Audi that was not only perfect for me but also priced just right. The team at Blackburn Audi was incredibly understanding of my situation and provided outstanding support. They worked diligently to secure me a great deal, and I must say they truly live up to their positive reviews. From start to finish, everything was smooth and enjoyable. I am thrilled with my Volkswagen T-Roc and deeply appreciate the exceptional service provided by Blackburn Audi. They made what could have been a stressful experience into a pleasant one.

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Sharon from Blackburn Audi in response to Lovely company to buy from

Good Afternoon Tina, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Volkswagen T - Roc and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic. We will cascade your kinds words to the dealership as they will be thrilled to hear from you. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Fantastic buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Five stars all around! Thank you to everyone at Blackburn Audi for a seamless buying experience. I am grateful for the excellent service and professionalism shown by the team at Blackburn Audi. They made the entire process smooth and enjoyable, exceeding my expectations.

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Sharon from Blackburn Audi in response to Fantastic buying experience

Good afternoon Jordan, , Thank you for your 5 star review. We are delighted to hear that you had an incredible, seamless and professional experience with Team at Blackburn We hope you thoroughly enjoy your new vehicle. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Love it ❤️"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am delighted with my new Audi A1 from Blackburn Audi. I had been searching for one for a while, and when I saw this one, I quickly arranged a test drive. From the moment I sat in the driver's seat, I knew it was the perfect car for me. I want to give special thanks to the team at Blackburn Audi. They were incredibly relaxed in their approach, yet very helpful and friendly throughout the entire process. They made the experience enjoyable and stress-free, which I really appreciated. The A1 itself has exceeded my expectations. It's exactly what I was looking for in terms of comfort, style, and functionality. I couldn't be happier with my choice. As my experince was so good, when my daughter comes home from Australia, we will be going to Blackburn Audi to get her a car.

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Sharon from Blackburn Audi in response to Love it ❤️

Good Afternoon Helen, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealership. Your time taken for providing this response is gratefully received. Thank you for choosing our dealership and we are delighted you are pleased with your purchase. We look forward to meeting your daughter when she arrives back from Australia. Sharon - Swansway Motor Group

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"Right car for the right price "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q3 I purchased from Blackburn Audi is everything I wanted and more. It's the perfect size for my needs, and the price was too good to resist. The team at Blackburn Audi was incredibly accommodating, especially since I needed the car quickly. Their efficiency and professionalism were outstanding; they ensured everything was sorted promptly, allowing me to take the car home within 48 hours of making my decision. I am thoroughly impressed with both the Audi Q3 and the exceptional service provided by Blackburn Audi. They exceeded my expectations with their customer-centric approach and swift handling of the purchase process.

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Sharon from Blackburn Audi in response to Right car for the right price

Good afternoon Tyler, Thank you for your 5 star review. We are delighted to hear that your experience with the Blackburn Team was extremely helpful, friendly, knowledgeable and speedy. It is great to read you are enjoying your Q3. Please may we take this opportunity to thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
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Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
119 reviews4.6 out of 5 stars — Rated Excellent
Excellent
102
Very Good
6
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    90%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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