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104 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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104 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Loving It 😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My recent experience with Blackburn Audi has been brilliant from the moment I arrived. I originally had an Audi A3, but it didn’t suit me, so I went back, and they sorted me out with an Audi A5 that ticks all my boxes. The entire process was really smooth and easy. The team at Blackburn Audi was incredibly helpful and accommodating, making sure I found the perfect car. Huge thanks to Blackburn Audi for their outstanding service and support. I highly recommend them to anyone looking for a seamless car buying experience

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Sharon from Blackburn Audi in response to Loving It 😁

Good Morning Dominic, Thank you for taking the time to give us this amazing 5 star review. We are delighted to read that the team listened to your needs and the features you required and found you the perfect A5 that ticked all your boxes. We trust you are enjoying your new vehicle . Thank so much for your business and your recommendation . Sharon - Swansway Motor Group

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"I love my Audi RS6"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I absolutely love my RS6. Seriously, I can't help but smile every time I get into the driver's seat. It's been quite the car journey because I started off with an Audi S4, then upgraded to an RS4, and now I've had the pleasure of driving my RS6. Who knows what's next? A big shoutout to Stuart Mills and Amilia because they were absolutely spot on throughout the whole process. Normally, I stick to a different dealership, but the team at Blackburn Audi came through and found me the perfect Audi. Solid 5 stars from me!

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Sharon from Blackburn Audi in response to I love my Audi RS6

Good morning Anthony, Thank you for your 5 star review. We are thrilled to hear you love the brand and you have upgraded from the RS4 to the amazing RS6 .It is great to hear you are enjoying the driving experience the RS6 is giving you. Thank you so much for your business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Made to feel very welcomed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment I walked in to this dealership, I was made to feel so welcomed, and that's something I haven't had when I've been to other dealerships. I'm not the best with names but everyone involved were always happy to help. Anyway, I've had the car since April and it's been sound. I'm loving it and I can't thank the team enough.

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Julie from Blackburn Audi in response to Made to feel very welcomed

Thank you very much for your 5 star review, Dardan. We are pleased that you are happy with your car. The team will be appreciative of your feedback.

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"Returning customer! 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's not my first time vising here because I've had a couple of cars in the a past, so I'm very familiar with the process and the staff. On this occasion, I went for the Audi Q7, and it was Sajid who looked after me, who couldn't have been any more accommodating. Like always there is no hard sell but nothing but friendliness throughout. It won't be the last time I get a car from here. 5 stars.

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Julie from Blackburn Audi in response to Returning customer! 😊

It is always good to have returning customers, William. Your 5 star review is very much appreciated and gives us something to be proud of. Thank you.

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"Very transparent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I reckon I've had my Audi A1 for a number of weeks now and I've not come across any issues yet! and I'm sure I won't because it's been a great car up until now. Blackburn Audi didn't let me down and neither did Richard because I found him to be very transparent about the car and he was able to answer all of my questions without hesitation. I would happily recommend this company to others.

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Julie from Blackburn Audi in response to Very transparent

Hope you are still enjoying your A1, Hannah. We are very grateful for your feedback.

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"We talked about it for weeks"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are very happy with the car, we even had a long holiday drive with it which went smoothly. So, yes, the car is running more than well. It is definitely 5 star rating for these guys, we've been very happy with the service we had, with the details and all enquiries dealt with very quickly. I honestly forgot the name of the man who went through the whole process with us, but it was the best communication we had, all the questions answered, and the car was ready to go in such a quick time. We talked about our experience there for weeks to others. It will be great if you can pass him our appreciation, Stuart, maybe if that's his name? Thank you so much

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Julie from Blackburn Audi in response to We talked about it for weeks

Taisia, we hope you had a lovely holiday. Thank you so much for your 5 star review. The team will be delighted with your feedback.

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"Very good overall"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A great experience all round. Best impressed. Thanks Blackburn Audi.

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Jaime Rodgers from Blackburn Audi in response to Very good overall

Good Afternoon Maia S, Thank you kindly for your 5 Star Review your comments are gratefully received. May we thank you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"A 5 star rating"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm pleased to report that everything is running smoothly with my Audi A3. No problems to speak of; it's all fine. I had an excellent experience with the customer service, particularly with Stuart, who was very helpful. Definitely deserving of a 5 star rating

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Jaime Rodgers from Blackburn Audi in response to A 5 star rating

Good afternoon Andrew, Thank you for your 5 Star Review, we are happy to hear that your Audi A3 is running smoothly and that your customer service journey with Stuart was an excellent experience. Thank your once again for your custom and we look forward to welcoming your back in the future. Jaime - Swansway Motor Group

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"Accommodating and efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in need of a new car and had been searching online, I didn't know exactly what I wanted until I saw the Audi Q3 that Blackburn Audi had in stock! It looked absolutely perfect and ticked all of the boxes for what I needed out of a car. I came down for a closer look and ended up driving away with it that afternoon. I would definitely rate a 5 star rating, they have been excellent with me from start to finish and I've had no issues since I drove away with it. I would pass on my recommendations to all friends and family and I would certainly use them again in the future when the time comes to upgrade/swap. A huge thank you to Sajid who looked after me through the sale and was only on the other end of the phone (or email) if I had any questions prior or post purchasing!

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Jaime Rodgers from Blackburn Audi in response to Accommodating and efficient

Good afternoon Thomas W, Thank you for your 5 Star Review, your comments and recommendations are gratefully received. It is always lovely to hear how happy our customers are with both the service received at the dealership and how delighted they are with their new vehicle. We hope you have many fantastic journeys in your new Audi Q3. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"⭐⭐⭐⭐"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great dealership, great staff and great cars.. Prices are always fair or better and I can't complain about the service I get year in year out as a returning customer. I did have a couple issues with the car on this occasion however, these were fixed for me as quick as they were discovered.

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Jaime Rodgers from Blackburn Audi in response to ⭐⭐⭐⭐

Good Morning, Thank you for your recent review, your comments are greatly received. We are sorry to hear on this occasion you suffered issues but glad that these were resolved quickly for you. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Finance
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Servicing
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Warranty
Ratings
104 reviews4.5 out of 5 stars — Rated Excellent
Excellent
90
Very Good
3
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    89%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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