119 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
Leave a review

119 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
Leave a review
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"Fantastic!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When it came time to upgrade my old car, Blackburn Audi was my first and only choice due to my consistently positive experiences with them. I found an Audi Q2 with low miles and in pristine condition, which made my decision easy. The team at Blackburn Audi expedited everything swiftly and efficiently. Throughout the process, they were responsive and informative, addressing any questions or concerns I had promptly. Their professionalism and dedication made the entire experience seamless and enjoyable. I am thrilled with my Audi Q2 and grateful for the exceptional service provided by Blackburn Audi. 

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Sharon from Blackburn Audi in response to Fantastic!

Good afternoon David, Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Audi Q2 and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic. Please may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Stuart is one of the best"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have visited Blackburn Audi on several occasions, and each time I have left with a car that is reliable and perfectly suits my needs. Recently, I returned to purchase an Audi A3, and once again, Stuart was exceptional. His dedication to customer satisfaction goes above and beyond, making each purchase experience exciting and enjoyable. The team at Blackburn Audi consistently delivers outstanding service. They take the time to understand what I'm looking for in a car and provide expert guidance throughout the process. Stuart's professionalism and knowledge have been invaluable, ensuring I always make an informed decision. The Audi A3 I purchased is another testament to Blackburn Audi's commitment to quality. It meets all my expectations in terms of performance, style, and reliability. I am confident in recommending Blackburn Audi to anyone seeking a seamless and satisfying car-buying experience.

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Sharon from Blackburn Audi in response to Stuart is one of the best

Good afternoon Lewie, Thank you for your review. Great comments both for the Audi A3 and Stuart at Blackburn Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back to Blackburn Audi . Thank you again for your review. Sharon - Swansway Motor Group

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"Five stars all round!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can't praise Blackburn Audi enough! Their customer service is simply unmatched, and their cars are not only reasonably priced but also maintained to an incredible standard. When I decided to purchase an Audi RS6 from them, I knew I was making the right choice. From the moment I stepped into the dealership, I was impressed. The team's dedication to customer satisfaction was evident in every interaction. Despite their busy schedule, they made me feel valued and ensured all my questions were answered thoroughly. They guided me through the process seamlessly, making the purchase straightforward and stress-free. The Audi RS6 I purchased has been nothing short of perfect. It exceeds my expectations in terms of performance, design, and reliability. Blackburn Audi truly delivers on their promise of quality and excellence.

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Sharon from Blackburn Audi in response to Five stars all round!

Good Afternoon Wayne, Thank you for your review. Your comment's for the have been cascaded to they and we are delighted to receive your feedback. The RS6 is a fabulous vehicle in the Audi range and your description is perfect. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"sensational from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have always been a big fan of Audis, and when I saw that Blackburn Audi had an A5 available for such a good price, I knew I had to jump at the chance. Visiting the dealership confirmed my excitement; the A5 was everything I had hoped for in terms of style, performance, and value. The team at Blackburn Audi was exceptional. Despite being very busy, they still made me feel like a priority. They took the time to answer all my questions and ensured the entire process was seamless. Their dedication and professionalism were evident throughout, making the experience enjoyable and stress-free.

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Sharon from Blackburn Audi in response to sensational from start to finish

Good Morning Stuart, Many thanks for your 5 star review. We are very pleased that you love your Audi A5. We pride ourselves on providing an outstanding customer journey and are pleased that you had this experience with us. Your feedback will be passed to the team and I am sure they will look forward to welcoming you back to the showroom on your next Audi purchase. Sharon - Swansway Motor Group

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"Huge thank you to Blackburn Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Sharon from Blackburn Audi in response to Huge thank you to Blackburn Audi

Good Afternoon Kerry, Thank you for your 5 star review. We trust you are enjoying your new vehicle Sharon - Swansway Motor Group

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"Already thinking about getting another "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking for an upgrade online led me to Blackburn Audi, which conveniently was not too far from me. I went down to the dealership, and as soon as I saw the Audi Q5 they had, I was sold. The car was everything I was looking for in terms of style, performance, and features. When I decided to proceed with the purchase, the team at Blackburn Audi was incredibly helpful. They answered all my questions and were very knowledgeable, which created an element of trust and made the entire process smooth and stress-free. Their professionalism and attention to detail were outstanding. I am over the moon with my new car and the exceptional service I received. The entire experience exceeded my expectations, and I am already thinking of going back to Blackburn Audi to get a second car. 

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Sharon from Blackburn Audi in response to Already thinking about getting another

Good afternoon Anthony, Thank you for your review. Your comment's for the Team have been cascaded to them and we are delighted to receive your feedback. The Q5 is a fabulous vehicle in the Audi range and your description is perfect. Your detailed customer experience at Blackburn Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Couldn't be happier with my Audi A5 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After owning an Audi a few years ago, I made the switch to BMW. However, I found that it didn't quite suit me, so I decided to return to Audi. Upon visiting Blackburn Audi, I was delighted to find an Audi A5 that perfectly matched what I was looking for. The Audi A5 exceeded all of my expectations. Its sleek design, impressive performance, and advanced features made it an irresistible choice. I knew instantly that it was the car for me. I can't thank the sales team at Blackburn Audi enough. They truly went above and beyond to ensure that I had a fantastic experience. From the moment I walked in, they were attentive, knowledgeable, and incredibly helpful. They took the time to understand my needs and preferences, guiding me through the process with professionalism and expertise.

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Sharon from Blackburn Audi in response to Couldn't be happier with my Audi A5

Good Morning Deborah, Thank you for your 5 star review. We are thrilled to hear you have returned back the the Audi Brand and the Audi A5 is exceeding your expectations. We are very proud that you are pleased with the service you received from Blackburn Audi. It is great to know that we are considered as attentive and helpful. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"No hassle buying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a new driver, I was on the hunt for my first car, and I knew I wanted an automatic. I stumbled upon an Audi A1 at Blackburn Audi, and it was love at first sight. My dad and I decided to visit the dealership, and from the moment we arrived, we were greeted warmly. We were given the space to look over the car at our own pace, which was great. When I had made my decision, the salesman was there to guide us through the process and answer any questions we had. His knowledge and helpfulness made the entire experience seamless. By the time we left the dealership, I was the proud owner of a fantastic car, and my dad had a new best friend in the salesman. The Audi A1 has exceeded my expectations, and I couldn't be happier with my choice😁

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Sharon from Blackburn Audi in response to No hassle buying experience

Good Afternoon Zahra, Thank you for your 5 star review. We are very proud that you are pleased with the service you received from Blackburn Audi. It is great to know that we are considered as professional and helpful and it was a smooth transaction for you. We trust you are enjoying your new A1. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Neil was fabulous 😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Huge thank you to Neil at Blackburn Audi; he couldn't have been more helpful when I was buying my new Audi Q2. He was incredibly polite and friendly, and his extensive knowledge meant he could easily answer all of my questions. I am so happy with my new car and would recommend Blackburn Audi to everyone wanting a top-quality car while receiving first-class customer service.

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Sharon from Blackburn Audi in response to Neil was fabulous 😁

Good Morning Kate, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Neil was a happy and informative. Your comments are gratefully received and we will of course inform Neil of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Would 100% return to Blackburn Audi"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience I had purchasing from Blackburn Audi has been brilliant from start to finish. Not only did I get a great Audi A3, but the service I received was unmatched. The team at Blackburn Audi made the entire process smooth and enjoyable, ensuring that I felt supported and informed every step of the way. Their professionalism and dedication to customer satisfaction truly stood out. I highly recommend Blackburn Audi to anyone looking for their next vehicle. Thank you for making my car-buying experience so exceptional!

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Sharon from Blackburn Audi in response to Would 100% return to Blackburn Audi

Good Afternoon Jaclyn, Thank you for your recent review your comments are gratefully received. We are pleased to hear that you are enjoying your new Audi A3 and that the customer service you received from the Blackburn Audi Team was excellent. May we thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
119 reviews4.6 out of 5 stars — Rated Excellent
Excellent
102
Very Good
6
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    90%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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