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104 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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104 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Glided through it "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are actually new customers to Blackburn Audi, it was our first time buying a car from them but I can tell you for sure that I am absolutely loving the Audi A1 and will be back when I want a new car in the future. I enjoy every moment I am in the drivers seat, it runs insanely smooth on the roads and is surprising comfortable for a smaller car, its lovely inside with all the techy bits and gadgets. The process itself ran smoothly, I had a gentleman called Stuart carrying the sale and he made it easy and super smooth for us. He talked us through the paper work in great detail and away I was with my new car. A huge 5 star out of 5 star rating.

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Jaime Rodgers from Blackburn Audi in response to Glided through it

Good Morning Jacqueline, Thank your for your 5 Star Review your comments are greatly received. We are delighted that you chose Blackburn Audi and that your time with Stuart was informative and smooth. It is great to hear that you are loving your new Audi A1 and all its added extras. May we take this opportunity of thanking you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Extremely excellent😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi, I do really enjoy driving my newly purchased Audi A1. I am still figuring things out with the car, more about the technical side of things but I do believe I will get better as time goes on, the more and more I drive it. I would like to say a huge thank you very much to David, for taking care of me during the short time I spent at Blackburn Audi's dealership. He took into consideration my needs and guided me though the sale very well, he was able to point me in the direction of cars that suited my needs, and with his help I decided on the A1, which is a perfect fit for me. I have nothing but good experiences when I drive the new Audi A1. Extremely excellent! Thank you, Mary.

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Jaime Rodgers from Blackburn Audi in response to Extremely excellent😁

Good Morning Mary, Thank you kindly for your 5 Star Review, Your comments are gratefully received and we will of course cascade these to our Blackburn Audi dealership. We are extremely pleased that your journey with Nick was excellent and wish you many more great experiences whilst driving your new Audi A1. Thank you kindly for your custom and we look forward to welcoming you back in the future. Jaime -- Swansway Motor Group

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"So far so good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came to Black Burn Audi to purchase a new Audi A7, as an everyday day but mainly for the school runs. I haven't driven it that much, I have only been behind the wheel a handful of times, but from what I have driven of it, I have very much enjoyed. Its exactly what I was hoping for and a great price straight from the manufacturer. I received a great level of customer service from Nick, he made the sale very easy to follow and ensures there was no delays during the process. Thank you Nick, fantastic service and a lovely car, just like you described it!

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Jaime Rodgers from Blackburn Audi in response to So far so good

Good afternoon Rajiv, Thank you for your 5 Star Review, your comments are gratefully received. We are are delighted that you are very much enjoying your new Audi A7 and that your customer journey with Nick was nice and easy with a fantastic level of service. May we thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Great salesman Nick"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All is running well with the Audi A5 that I purchased form Blackburn Audi, its a great car and drives smooth, its a pleasure to drive. I was dealing with a salesman who was called Nick and he was excellent, helpful and friendly from the get go and was always available when I needed! I am overall happy with my experience and wouldn't hesitate to recommend to others.

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Jaime Rodgers from Blackburn Audi in response to Great salesman Nick

Good afternoon Tahir, Thank you for your recent review your comments are gratefully received. We are pleased to hear that you are enjoying your new Audi A5 and that the customer service you received from Nick was excellent. We will inform Nick of this great review of which we are sure will delight him. May we thank you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Absolutely fantastic!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have not a bad word I can say about Blackburn Audi. They came highly recommended by my cousin who bought an A3 from them earlier in the year, they told me the service was fantastic and the car and in pristine condition. I went down and fell in love with an A1 which they had in a really nice colour with sun roof. The car was at a great price and the team in the dealership filled me with so much confidence that I had to take the car. I have had the car for roughly 3 months now and I couldn't be happier. I was especially impressed with how Jonathon called me two days after I took delivery of the car and explained there was some minor damage flagged to the alloys when the car left the showroom and I was given the option of having this resolved free of charge.. I hadn't even noticed the damage which I thought was really above and beyond. Very Happy Customer!

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Jaime Rodgers from Blackburn Audi in response to Absolutely fantastic!

Good afternoon Patricia, Thank you very kindly for your 5 Star Review. We are delighted that you are enjoying your Audi A1 and that your experience was a positive one. We really appreciate you taking the time to write this review and we will of course cascade your comments over to Jonathon, please may we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Very positive experience all round!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife loves her new car and speaks very highly of Blackburn Audi where she bought her new car. Thank you Blackburn Audi for looking after my wife, she is overjoyed with her new car and cant thank you enough.

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Jaime Rodgers from Blackburn Audi in response to Very positive experience all round!

Good afternoon Mr S, Thank you for your 5 Star Review. We are extremely pleased to hear that your wife is overjoyed with her new vehicle and that her customer journey with Blackburn Audi was a positive experience. Thank you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"It's bright yellow and makes me happy!"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my new Audi A1, it’s bright yellow and makes me happy! The staff in the dealership made my experience very memorable and I won't hesitate to come back in future!

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Jaime Rodgers from Blackburn Audi in response to It's bright yellow and makes me happy!

Good afternoon Anastasia, Thank you for your recent review. We are delighted that your new bright yellow Audi A1 makes you so happy and that your overall experience at the dealership was a memorable one. Thank your for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Out of this world!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my third car of David and once again he has exceeded expectations and provided a really excellent service. I bought a Q3 from Blackburn Audi but unfortunately, there were issues with the car and I had to return this, I have however, always wanted an Audi S3 and they had the perfect one in stock for me. The swap although inconvenient was handle very professionally David still managed to make the process quick, easy and stress free. Well done Blackburn Audi, you have smashed it again.

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Jaime Rodgers from Blackburn Audi in response to Out of this world!

Good afternoon Mr G, Thank you for your 5 Star Review. We are delighted to hear that your customer journey although not without issues at the beginning has been out of this world and that David has made this quick easy and stress free for you. We hope you continue to enjoy your new Audi S3 and may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Really good "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a really good experience with Blackburn Audi when I recently purchased a new car with them. The salesman handled my purchase and was absolutely fantastic in making sure I got to test drive the car properly, explaining all the different aspects of the car and purchasing options and ensuring my car had everything I asked for and he managed to get me a really good deal. I really appreciated the time he took keeping me updated on the progress of my car and I felt extremely taken care of.

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Jaime Rodgers from Blackburn Audi in response to Really good

Good afternoon Jean, Thank you for taking the time to leave your recent review. We are extremely pleased to hear that your recent experience with Blackburn Audi was a really good one and that our salesman ensured you were taken great care of. Please may we also take this opportunity of thanking you for your custom and we look forward to welcoming your back in the future. Jaime - Swansway Motor Group

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"Happy on all grounds"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happy on all grounds with the service I received from here, they were extremely kind and made sure the car purchase process was stress free and it was smooth sailing for me. A totally professional service from start to end. The Audi A3 is a lovely car, I'm really pleased with it.

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Jaime Rodgers from Blackburn Audi in response to Happy on all grounds

Good Afternoon Elaine, Thank you for you 5 Star Review. We are so delighted to hear that you are really pleased with your new A3 and that your whole customer journey with us was a stress free and smooth sailing experience from start to finish. Please may we also take this opportunity to thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Car Leasing
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Car Sourcing
Finance
GAP Insurance
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New Car Sales
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Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
104 reviews4.5 out of 5 stars — Rated Excellent
Excellent
90
Very Good
3
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    89%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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