119 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
Leave a review

119 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Very quick turn-around 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for an upgrade when I came across an Audi TT from Blackburn Audi. The car was in great condition and priced well, so it was an easy decision to take it for a test drive. I loved the car from the moment I got in it. The staff quickly sorted out all my paperwork and answered any questions I had. Within a few days, I was driving it home, and I couldn't be happier!

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Sharon from Blackburn Audi in response to Very quick turn-around 👍

Good morning Johnathan, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the Team was a informative and speedy experience for you and that you are enjoying your new Audi TT. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group

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"Running like a dream "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in need of upgrading my car, so I visited Blackburn Audi to look at an Audi Q. From the moment I saw it, I loved it; it was everything I was looking for. The staff at Blackburn Audi were sensational. They never made me feel under pressure or rushed to make a decision. Instead, they took the time to understand my needs and ensured I had all the information necessary to make an informed choice. Their professionalism and genuine care for customer satisfaction made the entire experience pleasant and stress-free. I couldn't be happier with my decision to purchase from Blackburn Audi.

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Sharon from Blackburn Audi in response to Running like a dream

Good Afternoon Kirsty, Thank you for your 5 star review. We are delighted you have chosen to upgrade your car at Audi Blackburn. The Audi Q range is amazing and we can see why you fell in love with you new vehicle. It is great to read that you had an amazing customer journey with the team . Thank you so much for your business and we look forward to welcoming you back. Sharon - Swansway Motor Group

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"Fantastic customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Sharon from Blackburn Audi in response to Fantastic customer service

Good morning Humaira, Your 5 star review is very much appreciated and gives us something to be proud of. Thank you for your custom. Sharon - Swansway Motor Group

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"Couldn't be happier "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely loving my new Audi A1 from Blackburn Audi. The whole process was really easy, and the staff were brilliant; they couldn't have been more helpful. From start to finish, the team made everything smooth and straightforward. Their exceptional customer service and attention to detail made the entire buying experience enjoyable. I would certainly buy from them again. Thank you, Blackburn Audi, for making my car purchase so positive!

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Sharon from Blackburn Audi in response to Couldn't be happier

Good morning Maria, Thank you for your recent review your comments are gratefully received. We are pleased to hear that you are enjoying your new Audi A1 and that the customer service you received from the Team at Blackburn Audi was excellent. May we thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Best experience I have had buying a car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted to upgrade my old Audi, and having purchased from Blackburn Audi before and had a great experience, I knew they would help me find a great car. I wasn’t 100% sure what I wanted, but the staff listened to my requirements and made some great recommendations. One of them was an Audi Q5, which turned out to be perfect for me. I honestly can’t speak highly enough of the team at Blackburn Audi. Every time I have bought from them, I have always been well looked after. Their customer service is outstanding, and they make the entire process smooth and enjoyable.

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Sharon from Blackburn Audi in response to Best experience I have had buying a car

Good Morning Matthew, Thank you for your 5 star review . We are delighted to read that you had another amazing customer experience Blackburn Audi and the team took the time to listen to your requirements and found you the perfect Q5 for you. We will cascaded your kind words to the Team. Thank you so much for your repeat business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Loving It 😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My recent experience with Blackburn Audi has been brilliant from the moment I arrived. I originally had an Audi A3, but it didn’t suit me, so I went back, and they sorted me out with an Audi A5 that ticks all my boxes. The entire process was really smooth and easy. The team at Blackburn Audi was incredibly helpful and accommodating, making sure I found the perfect car. Huge thanks to Blackburn Audi for their outstanding service and support. I highly recommend them to anyone looking for a seamless car buying experience

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Sharon from Blackburn Audi in response to Loving It 😁

Good Morning Dominic, Thank you for taking the time to give us this amazing 5 star review. We are delighted to read that the team listened to your needs and the features you required and found you the perfect A5 that ticked all your boxes. We trust you are enjoying your new vehicle . Thank so much for your business and your recommendation . Sharon - Swansway Motor Group

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"I love my Audi RS6"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I absolutely love my RS6. Seriously, I can't help but smile every time I get into the driver's seat. It's been quite the car journey because I started off with an Audi S4, then upgraded to an RS4, and now I've had the pleasure of driving my RS6. Who knows what's next? A big shoutout to Stuart Mills and Amilia because they were absolutely spot on throughout the whole process. Normally, I stick to a different dealership, but the team at Blackburn Audi came through and found me the perfect Audi. Solid 5 stars from me!

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Sharon from Blackburn Audi in response to I love my Audi RS6

Good morning Anthony, Thank you for your 5 star review. We are thrilled to hear you love the brand and you have upgraded from the RS4 to the amazing RS6 .It is great to hear you are enjoying the driving experience the RS6 is giving you. Thank you so much for your business and we look forward to welcoming you back in the future . Sharon - Swansway Motor Group

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"Made to feel very welcomed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment I walked in to this dealership, I was made to feel so welcomed, and that's something I haven't had when I've been to other dealerships. I'm not the best with names but everyone involved were always happy to help. Anyway, I've had the car since April and it's been sound. I'm loving it and I can't thank the team enough.

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Julie from Blackburn Audi in response to Made to feel very welcomed

Thank you very much for your 5 star review, Dardan. We are pleased that you are happy with your car. The team will be appreciative of your feedback.

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"Returning customer! 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's not my first time vising here because I've had a couple of cars in the a past, so I'm very familiar with the process and the staff. On this occasion, I went for the Audi Q7, and it was Sajid who looked after me, who couldn't have been any more accommodating. Like always there is no hard sell but nothing but friendliness throughout. It won't be the last time I get a car from here. 5 stars.

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Julie from Blackburn Audi in response to Returning customer! 😊

It is always good to have returning customers, William. Your 5 star review is very much appreciated and gives us something to be proud of. Thank you.

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"Very transparent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I reckon I've had my Audi A1 for a number of weeks now and I've not come across any issues yet! and I'm sure I won't because it's been a great car up until now. Blackburn Audi didn't let me down and neither did Richard because I found him to be very transparent about the car and he was able to answer all of my questions without hesitation. I would happily recommend this company to others.

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Julie from Blackburn Audi in response to Very transparent

Hope you are still enjoying your A1, Hannah. We are very grateful for your feedback.

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
119 reviews4.6 out of 5 stars — Rated Excellent
Excellent
102
Very Good
6
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    90%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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