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104 reviews from our car dealer reviews community
Leave a review for Blackburn Audi
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104 reviews from our car dealer reviews community

Leave a review for Blackburn Audi
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"Very thorough and helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I haven't done as many miles as I would've liked in my Q3, but from the trips I have made I am really happy with the vehicle. The condition was exactly as described and it was well presented at the showroom. Jonathan assisted with the sale and I thought he was excellent, very thorough and helpful from start to end. I would be more than happy to pass on my recommendations.

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Sharon from Blackburn Audi in response to Very thorough and helpful

Good Morning, Thank you for your 5 star review. We are delighted to hear Jonathan exceeded your expectations. The Q3 is an amazing choice of vehicle and we are pleased to hear you are enjoying it. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Cannot recommend Neil enough! 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot praise Neil enough, what an incredible salesman he is! He did absolutely everything he could for us and more, I would give him 10 stars if I could! After the sale we were waiting on a refund of £500 from the finance company, Neil did everything in his power and even wrote us an email on what to say so we could get that deposit back quicker. He really did bend over backwards for us, and the Q7 he sold us is nothing short of perfect! I would recommend Neil and the team to anyone😊

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Sharon from Blackburn Audi in response to Cannot recommend Neil enough! 😊

Good Afternoon Graham, Thank you for your 5 star review. We are delighted you love the Audi brand and it is lovely to hear you are enjoying your new Q7. I will cascade your kind words to Neil. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Over the moon👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought my A6 from the Audi guys in Blackburn and I am over the moon with it! It is everything I was after and drives sweet as a nut. Neil was the guy who helped us and he was brilliant, really friendly and nothing was too much trouble for him, he was on the ball with everything and always came back to me when he said he would. I have already recommended Blackburn to a few friends of mine👍.

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Sharon from Blackburn Audi in response to Over the moon👍

Good morning Andy, Thank you for your 5 star review. We are thrilled that you are over the moon with your Audi A6 from Blackburn Audi. We will cascade your kind words to Neil and the team. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Love my Q5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I absolutely love my Q5 that I recently purchased, it is such a wonderful car to drive. It was Adam who I dealt with and he was a great salesman, he knew exactly what he was talking about and answered every question I had. I am really impressed with the service I received, and would be happy to visit here again.

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Sharon from Blackburn Audi in response to Love my Q5

Good morning Javed, Thank you for your 5 star review. We are delighted you love your new Q5. I will cascade your kind words to Adam at Blackburn Audi. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Fantastic through and through "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from end to end. Helpful, knowledgeable and good communication. Nothing worse than constantly chasing something up, none of that at all. I didnt get hounded when I got there, the salesman answered every question I had and gave me enough time and space to look over the cars and decide myself. A great franchise of Audi and one I would recommend!

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Sharon from Blackburn Audi in response to Fantastic through and through

Good morning Mr M, Thank you for your 5 star review. Your comments are gratefully received and I am delighted to read your feedback. Thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor group

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"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my Audi's, I've had Audi's now for a very long time, I tend to keep them for around 2 years and then swap them out for a newer model, this is why using Blackburn Audi works so well for me, they have great package options available for this. I have just taken an Audi Q3 and its lovely, the interior is absolutely perfect, such a lovely car to be in. I do spend a lot of time in my car so its important for me that its comfortable. This time round I dealt with Neil, all I can say is, Neil is KING AUDI! He is highly knowledgably and extremely helpful in regards to any questions regarding difference's in models and specs, there wasn't a question he couldn't answer. He is a nice gentleman with so much information. Thanks to Neil and Blackburn Audi!

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Sharon from Blackburn Audi in response to Amazing

Good morning Diane, Thank you for your 5 star review. We are delighted you love the Audi brand and it is lovely to hear you are enjoying your new Q3. I will cascade your kind words to Neil. Thank you so much for taking the time to share this feedback. We look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Quick car purchase"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the Audi Q2 online and it ticked all the boxes for what we wanted/needed. I was in a hurry to get the car, I wanted to pick the car up very quickly as we was on our way to the Lakes for a get away. After speaking with Neil, he understand my tight timeframe and made a special effort to get in early to do the hand-over and ensure we was on our way as quickly as possible. The handover could not have been smoother, Neil had everything prepared and ready to go, the level of service was incredible. The valeting department did an amazing job and a very quick turn around, they worked hard to have the car spick and span for my early arrival. The car is mainly for my wife, and she is over the moon with it, she likes it because its higher up and the seating is higher giving more visibility. I had a Skoda Octavia before, so similar engines but the handle and output is very different. The only thing that wasn't done before the sale was the service, however, I understand this was due to the lack of time to prepare the car, (hence the 4.5* and not 5*). Neil has already got me booked in to my local Audi garage for the service to be done, so its taken care of.

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Sharon from Blackburn Audi in response to Quick car purchase

Good Morning Keith, Thank you for your 4.5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil managed to get everything organised for your timescale. We can see from this feedback your wife is enjoying the Audi Q2. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"5 star review "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Neil was a star! He was always in regular contact and kept me in the loop with constant updates during the process. I absolutely love my Audi Q2, its the best car to date I've owned. Thank you to Neil and co for all your help and amazing customer service!

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Sharon from Blackburn Audi in response to 5 star review

Good Morning Neil, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled you had an amazing customer journey with Neil. We trust you are enjoying your Audi Q2. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Immaculate cars and showroom "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Audi Q3 from Neil at Blackburn Audi, Neil was excellent, he was highly professional, yet friendly and welcoming. The Audi Q3 was in immaculate condition, both inside and out was presented superbly, the attention to detail stood out. The whole showroom was pristine and all cars displayed looked extremely well kept. Neil left no stone unturned, I will definitely be returning to Blackburn Audi for future purchases, they have set the bar high with their exceptional service and pristine vehicles.

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Sharon from Blackburn Audi in response to Immaculate cars and showroom

Good Morning Dylan, Thank you for your 5 star review and for taking the time to visit us in our Blackburn Audi Dealership. We are thrilled Neil and the team made your customer journey with us amazing. We trust you are enjoying your Q3 vehicle. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Back on the road!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was quite scary at first when I got my new Audi A1, I hadn't driven for quite a long time but it was time to get behind the wheel again. I thought, I'll spend the extra and get a nice new car and that way it will encourage me to want to drive. Now I'm used to driving again and know the car well I am so happy to have this car, its so nice to drive and has helped with my confidence on the road. Neil was really great with me he knew I was nervous about the car and test driving it but he talked me through everything and made sure I was comfortable, he was really patient too. I will come back to Audi in Blackburn 100%

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Sharon from Blackburn Audi in response to Back on the road!!

Good afternoon Salma, Thank you so much for your 5 star review. Your comment's are helpful to others who will be considering using our dealerships and your time taken for providing this feedback is gratefully received. We're thrilled to read your kind words and pleased you have re-gained your confidence in driving again. Thank you for choosing our Blackburn Audi dealership, we are delighted you're pleased with your A1 purchase. Sharon - Swansway Motor group

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Dealership Information

Blackburn Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
104 reviews4.5 out of 5 stars — Rated Excellent
Excellent
90
Very Good
3
Average
1
Poor
5
Terrible
5

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    Contact Information

    Address

    Blackburn Audi
    Trident Park Whitebirk Drive
    Blackburn
    Lancashire
    BB1 3HT

    Get in touch

    01254 868210
    https://www.swanswaygarages.com/audi/contact-us/blackburn/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    89%
    Percent of reviews responded to by this dealer

    Additional Information About Blackburn Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Blackburn Audi
    VAT Number: 823 8072 33


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