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25 reviews from our car dealer reviews community
Leave a review for BM Motors
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25 reviews from our car dealer reviews community

Leave a review for BM Motors
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"Unreliable, untrustworthy and arrogant. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Are you thinking of buying a used car from BM Motors? Well think again, we were left with a repair bill of £1,456 to rectify faults on a car which was not fit for purpose when sold to us by BM Motors. Whilst it's fair to say that during the sales process they appear to be very polite, accommodating and even somewhat laid back, our experience shows that the same cannot be said after parting with your hard earned money and driving off the forecourt. I urge you to take heed of the negative reviews others have left for BM Motors before deciding to spend your hard earned cash on any vehicle on sale at this garage. If, like many of their unhappy customers you purchase a car from BM Motors which subsequently you discover has or develops a major fault, they may well avoid fixing your car and you will be left to pick up the bill to rectify any issues which according to the Consumer Rights Act of 2015, they are responsible for. Whilst we appreciate vehicles are highly complex machines made up of millions of components, faults do develop. However, when we raised our concerns about the vehicle we purchased from BM Motors, their aftercare was utterly appalling. They were very quick to issue a scripted denial, without even offering to inspect our vehicle. They were adamant it had nothing to do with them, once you drive it off the forecourt, you are on your own. We were left high and dry. Their 3 month warranty wasn't worth the paper it was printed on. Please read and digest all the other negative reviews written by disgruntled customers who, like us, purchased a car from BM Motors in good faith then had to shell out a lot of money to rectify serious issues because BM Motors wouldn't accept responsibility. We aren't the first victims. We won't be the last. According to other reviews for this garage, some customers have even had to resort to scrapping their cars it as they were. As a result, and due to the total lack of care or interest from BM Motors, we had no choice but to either pay another garage to rectify all the issues or scrap the vehicle. We ended up getting a timing chain kit fitted and dangerous/major defects fixed including but not limited to: Nearside Rear Tyre has ply or cords exposed (dangerous), Rear Direction Indicator incorrect colour (major defect), Front Lower Suspension arm ball joint excessively worn (major defect), Offside Rear Tyre worn close to legal limit, Front Suspension arm pin or bush worn. None of which were identified at the point of sale. Total cost to make the car roadworthy and fit for purpose was a staggering £1,456 and so if you are still thinking of buying a car from BM Motors, I suggest you factor in an extra £1k - £2K as an insurance fund in case they decide not to take the responsibility of rectifying any faults.

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+27 Found this review helpful
"Alert for fraud. Car poor conditions. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Totally not satisfied with the car. Car had no floor mates. Smelly and dirty. Car had scratches which were sprayed. Brakes were damaged and were false details. The vehicle was too expensive for the price. Alert for fraud. BM Motors are absolutely not recommended.

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+20 Found this review helpful
"Great experience with BM"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my second car from BM. It's car shopping made easy. Honest, Friendly and helpful and a relaxed atmosphere. Nothing pushy and no up selling. Bought a cracking car and very pleased with the care and service given. They were even understanding with my minor emotional state when leaving my old car. Highly recommend with a good selection of cars to suit all budgets.

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+0 Found this review helpful
"Beasley"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BM Motors are just brilliant. Thank you.

"Ms Lewis"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After many weeks of searching for a car and going to many dealers in Cornwall that were really trying to sell overpriced cars in a terrible condition that felt unsafe and needing alot of work done I bought a lovely car within my limited budget, customer service was excellent and as I have a young baby BM Motors are the only place that actually made me feel that safety of second hand car was paramount, car had been well looked after and I wouldnt hesitate to buy from them again

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Dealership Information

BM Motors is an Independent dealership that is based in Saltash. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews3.3 out of 5 stars — Rated Average
Excellent
14
Very Good
0
Average
0
Poor
1
Terrible
10

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  • Contact Information

    Address

    BM Motors
    St Stephens Garage St Stephens Road
    Saltash
    Cornwall
    PL12 4FE

    Get in touch

    01752 841455
    http://www.bmmotorssaltash.co.uk/

    Opening times
    Mon 08:30 - 18:00
    Tue 08:30 - 18:00
    Wed 08:30 - 18:00
    Thu 08:30 - 18:00
    Fri 08:30 - 18:00
    Sat 09:00 - 17:-00
    Sun 10:00 - 14:00

    Dealership Statistics

    52%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About BM Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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