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108 reviews from our car dealer reviews community
Leave a review for BMW & Mini Direct
Leave a review

108 reviews from our car dealer reviews community

Leave a review for BMW & Mini Direct
Leave a review
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"Very pleasant experience ❤️"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Me and my husband have been driving the car for a couple of weeks now and we just love our new Mini Countryman ❤️ We knew that the clutch has been changed recently so the drive was a bit shaky at the start, my guess is that it needed to be worn in as it drives perfect now or it could be because It's a bigger car compared to what we are used to, as we have always had small hatchbacks so it could be I needed to get use to it. Thank you to the team for making it a very pleasant transaction with keeping us up to date ❤️

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Aftersales from BMW & Mini Direct in response to Very pleasant experience ❤️

Thank you for your review. We are thrilled to hear that you and your husband love your new Mini Countryman and that you are enjoying the smooth drive. We are sorry to hear that the clutch was a bit shaky at the start, but we are glad that it has improved now. It could be that you needed to get used to the bigger car, as you said. Thank you for choosing BMW & Mini Direct and for trusting us with your car purchase. We appreciate your feedback and we hope you have a wonderful time with your Mini Countryman. 😊

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"Amazing service and immaculate cars. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing car!! I am in love with my new car and what sweetened the deal was definitely the team as they were so informative, knowledgeable about all the cars I was interested in and when it come to the transport of the car, Rupert went above and beyond to make sure the car was delivered on the exact date and time that I was available.

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Aftersales from BMW & Mini Direct in response to Amazing service and immaculate cars.

Thank you for your review. We are delighted to hear that you are in love with your new car and that you had a great experience with BMW & Mini Direct. We are proud of our team and their expertise in helping you find the best car for your needs. We are also happy to hear that Rupert was able to get it delivered on time and with care. We appreciate your feedback and we hope you enjoy your car for many years to come. 😊

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"Great price! 🤑"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After trying to sell my car for a while I ended up going to BMW & Mini Direct as they promised me a good rate for my Mini Cooper Hatch. After going through all the details with Rupert on how the process works, how they reached the value of the car etc.... they took care of everything, and I got the money in my account quicker than I thought. It was an easy process and I wish I went here first.

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Aftersales from BMW & Mini Direct in response to Great price! 🤑

Thank you for your review. We are glad to hear that you had a positive experience with BMW & Mini Direct and that you were satisfied with the rate and the service you received for your Mini Cooper Hatch. We appreciate your feedback and we hope to see you again soon. 😊

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"Electric Blue Mini Cooper!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a wondaful Electric Blue Mini from Rupert down at BMW and Mini Direct, they have some stunning cars in stock that I would highly recommend going to take a look at! I am highly satisfied overall, Rupert was a star and took great care of me. Second to non service! Thank you!

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Aftersales from BMW & Mini Direct in response to Electric Blue Mini Cooper!

Hello Benjamin, Thank you for your wonderful review. We are thrilled to hear that you purchased a wonderful Mini from Rupert at BMW and Mini Direct and that you are highly satisfied with the service you have been provided with, Rupert is a star and he always takes great care of our customers. We appreciate your feedback and your recommendation to others. 😊

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"Can not recommend enough "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall, I would rate my experience with Rupert and BMW and Mini Direct a solid 5/5. I can wholeheartedly recommend their services to anyone in search of a new vehicle. The combination of a dedicated and friendly salesperson like Rupert and the high-quality vehicles they offer makes for a winning combination. My car-buying experience with them was easy, stress-free, and enjoyable. If you're in the market for a BMW or Mini, don't hesitate to reach out to BMW and Mini Direct, and ask for Rupert. You won't be disappointed!

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Aftersales from BMW & Mini Direct in response to Can not recommend enough

Hi Imtiaz, Thank you for your amazing review. We are delighted to hear that you had a 5/5 experience with Ruper. We are glad that you found our vehicles to be high-quality and that you had an easy, stress-free, and enjoyable car-buying experience with us. We appreciate your feedback and your recommendation to anyone in search of a new vehicle. We hope you enjoy your new car and we look forward to seeing you again. 😊

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"Incredibly clean engine bay "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Mini from the BMW and Mini Direct dealership, and I must say that my experience was exceptional in every way. From start to finish, the process was seamless, and I couldn't be happier with my new car. The first thing that stood out to me was the friendly and helpful staff at the dealership. They took the time to explain everything clearly, from the car's features to the purchasing process, making sure I was well informed every step of the way. This level of customer service is truly commendable. When I arrived at the dealership, I was pleasantly surprised by the pristine and tidy dealership. The cars were well-presented and looked as good as new. What truly impressed me was the immaculate condition of the engine bay in the Mini I eventually purchased. It was cleaner than any used car I've ever seen, a testament to the dealership's attention to detail. The personal sale experience was another highlight of my visit. The staff guided me through the entire process, ensuring that everything went smoothly. They were patient and attentive, addressing all of my questions and concerns, which further enhanced my confidence in the purchase. I am extremely pleased with my Mini from BMW and Mini Direct. The friendly and knowledgeable staff, along with the meticulously cleaned and well presented cars, left a lasting impression. The personal and smooth sales process was the cherry on top. Without a doubt, I would rate this experience a perfect 5 out of 5. I highly recommend this dealership to anyone in search of a quality Mini or BMW.

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Aftersales from BMW & Mini Direct in response to Incredibly clean engine bay

Hello Steve, Thank you for your exceptional review. We are overjoyed to hear that you had a seamless and satisfying experience with us at BMW and Mini Direct. We are glad that our staff explained everything clearly to you and made you feel well informed every step of the way. We hope you have a great time with your new Mini and we look forward to seeing you again. Thank you for choosing BMW and Mini Direct and for giving us a perfect 5 out of 5. We appreciate your feedback and your recommendation to anyone in search of a quality Mini or BMW. 😊

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"Absolutely wonderfull "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi Team, We are loving our amazing new Mini Cooper Hatch! It runs a dream and its not put a foot wrong since we drove away from, BMW and Mini Direct. We love the car dearly and would only rate this experience/service 5 stars plus. From start to finish Rupert was wonderful and did the utmost for us. Thanks again Rupert, Cynthia & Steven.

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Aftersales from BMW & Mini Direct in response to Absolutely wonderfull

Thank you for your glowing review. We are overjoyed to hear that you are loving your amazing new Mini Cooper Hatch and that it runs a dream. We hope you enjoy your new car and we look forward to serving you again in the future. 😊

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"The customer service was very good,"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The customer service was very good, I did have to chase the VS5 but apart from that Rupert the sale rep was very good, the Mini is very good and works well when we took it for a long run. I’ve had my minis from there before and they were all also very good. Everyone who has seen it has commented on how immaculate it is.

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Aftersales from BMW & Mini Direct in response to The customer service was very good,

Hello Jane, It’s always nice for the team to get positive feedback it what we strive for. Thank you

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found that when we visited BMW & Mini Direct, all the staff were extremely helpful. Everything has been perfect with the Mini One Hatch. I've had no issues with the garage or Rupert as they were all on point. Thank you very much.

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Aftersales from BMW & Mini Direct in response to Great service

Hello Marcus, Thanks very much for your positive feedback. It means a great deal to us here. Very glad you’re happy. Look forward to seeing you in the future for another car.!!

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"Very good indeed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience was very good indeed. I like how Rupert listens to what you want and there is no hard sell or hassle. My daughter also bought a car earlier this year and she had the same experience. We both highly recommend.

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Aftersales from BMW & Mini Direct in response to Very good indeed

Hello Richard, It’s always nice for the team to get positive feedback it what we strive for. Thank you

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Dealership Information

Here at BMW & Mini Direct, we pride ourselves in our extensive range of second hand used cars in Worcester, Worcestershire.

Our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you and are on hand for any questions you might have.

Here at Mini Direct, we are renowned for our extremely high levels of customer service and have just been awarded HIGHLY RATED status by Autotrader for our Customer Service in 2020 & 2021.

We have also just received the HIGHLY COMMENDED award from Car Dealer Magazine in the Specialist Used Car Dealer category for 2021, and we are very proud to have been runners-up in a very highly contested category with dealers of all brands from across the UK.

We believe that we are the UK’s No 1 destination for quality used BMW’s & Mini’s and would love to welcome you down to see us soon.

The team has over 60 years of experience gained from working with some of the very best vehicle brands in the world, and pride themselves on making the journey from initial enquiry to driving off in your new car and beyond, a pleasurable and stress-free experience.

We don’t just sell BMW’s & Mini’s for a day to day job, we LOVE the brands, and all the team and family drive the cars, from our Mini courtesy car, to 840 Convertibles and X5’s and our new future classic Z3! We live & breathe the BMW & Mini brands and love to use our expertise and knowledge to help all of our customers find their perfect new car.

Free Delivery nationwide (Mainland UK)

We will answer all calls Mon - Sat from 09.00 - 22.00 (Viewing Times are different) 

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2014

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
108 reviews4.9 out of 5 stars — Rated Excellent
Excellent
103
Very Good
5
Average
0
Poor
0
Terrible
0

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  • Contact Information

    Address

    BMW & Mini Direct
    Alcester Road
    Worcester
    Worcestershire
    WR7 4DB

    Get in touch

    01905 381000
    https://www.mini-direct.co.uk/

    Opening times
    Mon 09.00 - 17.00
    Tue 09.00 - 17.00
    Wed 09.00 - 17.00
    Thu 09.00 - 17.00
    Fri 09.00 - 17.00
    Sat 09.00 - 17.00
    Sun By Appointment

    Dealership Statistics

    98%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About BMW & Mini Direct

    Company Formed: 2014
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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