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Tayler, in the parts department puts the customer at the heart of everything he does. Very polite, knowledgeable and supportive in any dealings I have had with him and BMW. For example today, he sourced new parts for my partners mini and confirmed that they would be with me first thing tomorrow morning. Although there are unlikely to be any issues he assured me that he would liaise me throughout the process if need be. He is a credit to himself, and first class ambassador for Eastern BMW, with an excellent manner and exemplary people skills
We popped by this garage to view the vast array of amazing cars and were not disappointed. We met and spoke with the general sales manager Scott and car salesman Nigel. Both were extremely helpful and went to great lengths to find cars within our price range and specification. There really was an amazing choice, and their knowledge and passion was evident. The garage is stunning and all the other staff who we spoke with, were equally lovely. We would definitely return to this garage to continue our search for the right car for us. Thank you to all at Eastern BMW :) x
Every dept has been a let down since I have been using Eastern, try making a complaint and that’s when no one is available or on holiday or not their dept. I asked how to contact their director and was told I had to complain firstly to the dept concerned because they are all separate companies although it’s all BMW to me and they all sell BMW products. I would still like to discuss this with the director unless he is a separate company.
Dealt with a serious dent on our new BMW by “repairing” it like a naughty teenager so as to disguise it. Denied when it fell apart it was even a repair. BMW do not make clearly if you buy here your contract is with an independent 3rd party so will not help. Only way to avoid arrange a £500 inspection by the AA and a bodyshop before driving away. Even if built to order. Good luck
Unfortunately I've been burnt by this garage, a combination of failings on an ex-demo M5 (the GSM's car) that was sold to me at distance with issues that they have refused to resolve or help with. Car had wheel judder that I had to sort out, it transpired that three alloys had been badly refurbished and started corroding when the car was a year old. After 18 months all alloys were in bad shape and Eastern refused to help or contribute to the cost of a proper wheel refurbishment job. The car had software issues that flagged several warnings to BMW including coolant engine failure... I had to get these looked at and ECU reset at my local dealer which is fine... but Eastern were absolutely not interested when I called and washed their hands of anything telling me it was "normal". Customer service non-existent for me and backed up by other reviews. AVOID.
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This is the 4 time i had to complain , they dont have any Professional skills , called a liar and spoken to like a kid , then when partner dropped the car off they where rude , when i called the woman on the desk pressed the wrong button and i could hear hear talking to the so called manager , then they said the washed the car but they never as the same marks where on it , dont use them
Reviewer has confirmed their email address
£172 to replace a £10 bolt! Lmao! It's ok though - after missing the issue in the previous health check (and thus allowing my car to have a years worth of potential damage), they offered a whopping discount down to £141! 🤣
Reviewer has confirmed their email address
I bought x5 from eastern bmw Edinburgh about 3 months ago I had stain on paint work phoned the company sale man wasn’t available I spoke to used car sale manager mr Ian , he booked my car immediately and when I get there he personally got my problem sorted he was happy to help Happy customer
Reviewer has confirmed their email address
1) They came looking for £110 for a service 1 month after I bought the car. 2) The sit-in appointments are never actually 1.5 hours. They mess you around for these too. 3) Caught them out trying to say I had a slow puncture when they just let half the air out and hit me with a bill for it. That's fraud. 4) I've had 7 emails so far asking for feedback since I bought the car. 5) They informally asked for my feedback, seen it was negative and completely ignored it.
Reviewer has confirmed their email address
I purchased a BMW X3 M Sport with only 12K milage. There was a defect on the NSR alloy which was repaired prior to purchase. This alloy has since de-graded and at a recent Warranty check I highlighted the problem, only to be informed that the repair was carried out by a third party and their warranty of 6 months had expired. I pointed out to the Sales person that the third party warranty was not mentioned or included in the handover. I requested that a senior manager intervene, but the sales person refused. Totally not interested!
Reviewer has confirmed their email address
Eastern BMW Edinburgh is an Independent dealership that is based in Newbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Eastern BMW Edinburgh
Edinburgh's Luxury Car Village Lonehead Drive
Newbridge
Edinburgh
EH28 8TG
0131 467 7938
https://www.easternwestern.co.uk/bmw/edinburgh/
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