Found the car I wanted on eBay during the lockdown and needed to negotiate a trade in. Discovered the garage was nearly 2 hours away, BUT (i) I emailed sales manager Steve a load of jpegs of my car, inside and out, carefully drawing attention to small tear in seat / scratch on rear bumper (ii) agreed a price (subject to us both cross checking each other cars) (iii) agreed to meet half way and complete the deal at a partnership garage (iv) all went perfectly, no haggling, no concealed problems (v) got home and could not get the bluetooth to work. Damn! Phoned Steve who assured me I wouldn't have to pay for it if it needed to be repaired and asked me to keep him posted. Actually it was perfectly ok - I just didn't follow the instructions in the first place!! All this was carried during lockdown when we couldn't even do test drives so it all involved a lot of trust on both sides. It was the best car dealing experience I have ever had in 40 years! Would not hesitate to go back for my next car.
Reviewer has confirmed their email address
David Sloane, very nice sales executive to speak with and friendly he took care of me gave me a cracking deal and good advice for my next car I will strongly advise motorpark are great place to buy a car they try there best to beat anyone and great savings on service costs too im very happy I attend to become a loyal customer for along time.
Bamboozled us and confused us into a paying more for the vehicle instead of it being part exchanged . David the salesman lied to us , the manager didn’t want to hear our case. Totally inept staff and my recommendation is that you don’t touch them with a barge pole .
Reviewer has confirmed their email address
Went to look at new Mazda Cx30. Had test drive and loved it. Ordered new car and was delivered within three weeks. Great customer service from David Sloane who went above and beyond to ensure that I had the car as ordered and even helped me with the baby seat. Would highly recommend. During the whole process David kept in regular contact with me and was always happy to answer any questions I had. Definitely one of the most professional car sales person I have ever met.
Car not as advertised, various features missing. Stated advert was Head Office error, then fault of DVLA.. Told me they could put want they want on advert as they have disclaimer which covers them. Arrogant rude management who once realised they could not get sale were dismissive and no apologies despite having travelled over 100 miles to purchase. Getting a sale at all costs was their mantra. Would not like to think if purchased a car and had problems under so called warranty. Thank goodness didn’t. Appalling.
The sales team are helpful and happy to take your money but the after service team are horrendous! DON’T WASTE YOUR MONEY! We bought a car that still had 6 months manufacturer warranty left on it. We were advised not to take Warranty for Life out at the time of sale as we still had 6 months manufacturer warranty. Contacted them to take out the Warranty for Life to now be told this needed to be taken out within 30 days of purchase - not what we were told!!!!! Also the manager, Barry was very rude and unprofessional! The right hand doesn’t know what the left hand is doing here. Think carefully before wasting your money!
We went to Bolton Motor Park trusting them to help with our new car , the first car we purchased had to be returned after 2 days , we had taken finance we told them the car was not road worthy as a computer error and deemed unfit to drive.. we asked to change the car , they gave us a courtesy car which we used as we searched .. not knowing that they were holding out for 6 weeks so we when we did manage to find a car they charged us in excess of £800 extra and even had a car for the first taken as a deposit . we have now got a car which we were told when purchased we had 6 months warranty and now we are told only 30 days as a fault is showing .. we have a finance with them so now we are paying over the odds .. They are slow at getting back and no communication with the staff the service dept are no help and customer service in that dept is bad.. we give them 1 star .... DO NOT USE !!
Having had the unfortunate experience of buying two cars from this dealership I have to say they are the worst I have ever dealt with by some distance. Customer service is virtually non existent, the preparation of the used vehicles they sell is poor and they can't seem to make decisions when it comes to sorting out warranty claims. Organisation as a whole seems hopeless from the sales management team through to the workshop staff. If you want to buy a new or used Mazda I would go to any franchised dealer other than this one because if you have any problems after buying your car from Bolton Motorpark you will likely be in for a pretty bad time trying to sort it out. My overall experience with them was an absolute dogs dinner.
Reviewer has confirmed their email address
Was promised a stock list by e mail. Nothing received as promised Poor customer service from Bolton Motor Park.
Bolton Motor Park is an Franchise dealership that is based in Bolton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Bolton Motor Park
Manchester Road
Bolton
Greater Manchester
BL3 2RY
01204 910361
https://www.motorparks.co.uk/dealerships/bolton-motor-park-abarth-fiat-and-mazda
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