Lauren S, March 2025
"Was cautious as saw previous reviews"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Was cautious to visit judging by previous reviews however I am very glad I did
They have really gone the extra mile to make things easy and hassle free.
I phoned up originally about a Ford C-Max
at first the phone wasn't answered so I called back.
It appeared one of the team was on holiday at this point so only one member of team in on sales.
Arranged to view the car and frankly I was impressed with the cleanliness of the vehicle and the information given to me when I viewed. I did notice a small rip on the seat which I wasn't told about on the phone but non of the team were aware when I asked.
The previous MOT in 2015 mentioned disc brakes needed to be replaced. I asked if this has been done, Sam showed me the previous MOT in 2024 which had no mention of brakes being replaced but it didn't have it on the MOT so we can only but assume its been done. I would have thought this information would have been kept in the service book,
Sam showed me the service book and all stamps were there, I asked about body corrosion and rust and she offered to show me the underside of the car as she will put it on a ramp and take pictures. She was reluctant to let me go in workshop and under the car when I asked as she said it was a health and safety issue. - I checked and she was right and she did show me a video.
agreed a sale with her and bought the car. collected 3 days later which was great as originally told 7 to 10 days.,
overall a very good experience
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James M, March 2025
"Very knowledgeable and informative"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Contacted James to discuss purchase of a car
went through all the service history of the vehicle.
he advised me as only using car for small runs a petrol would be more practical due to the GPF filter (forgive me - so much information I may have wrong)
coming back when they call me and get a petrol version of the kuga
+0 Found this review helpful
Adam T, October 2024
"Cowboys "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had to get a new CV boot on my car which ended up taking them a week to do after endless phone calls of chasing them up. Was told when I first rang they didn’t have a trained mechanic but yet still were able to do the work. In the end, they charged the 4 times the amount other garages had quoted and acted like it was Cheep.
+1 Found this review helpful
Vanessa M, September 2024
"Do not hire a car from Drivalia at Borde"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Do not hire a car from Drivalia at Border City Autos, Carlisle.
When we arrived to collect our car, they unexpectedly demanded an additional £200. During our rental, a delivery van caused minor damage to the car, which we reported to Cumbria Police as a precaution. I immediately informed the Drivalia office at Border City Autos, who assured me it would be handled on return. The delivery company agreed in writing to cover up to £2,500 in damages and provided their insurance details for any excess.
Upon returning the car, I was given the Drivalia Fleet Manager’s email and instructed to send all the relevant documentation, which I did in full. Despite this, a month later, Drivalia charged £1,575 to my credit card without warning. They now expect me to pursue a claim for reimbursement, and to make matters worse, a rude and sarcastic representative from Drivalia criticised MY attitude over the phone!
Their behavior has been unprofessional, dishonest, and completely dismissive of customer concerns. I would never use them again.
+0 Found this review helpful
Christopher mason in response to Do not hire a car from Drivalia at Borde
Iv had no issue with bordecity autos quite oppisite couldn’t be more helpful went out of there way to help me Sam went above and beyond customer service was excellent and understand when sorting finance and helping me get my van servicing it and mot van was clean like new can’t thank them enough
Kris G, September 2024
"Crooks "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
DO NOT BUY A CAR HERE, Bought a focus had a vacuum pump fault took back been fixed 3 times still not fixed. Rewound the finance. Swapped car for a Transit had it 5 mins got round corner and went into limp mode. Attitude of the staff is disgusting, total cowboy company. Stay clear
+0 Found this review helpful
David, October 2023
"Are they a dodgy used-car dealer?"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What does the phrase "dodgy used-car dealer" mean to you?
• How about if your dealer took nearly 3 weeks to get the car ready?
• And then gave you a date to collect the car, but didn’t honour it?
• What if they kept you waiting all day and never told you that the date had slipped?
• What if you complained, and they weren’t prepared to do anything tangible to put it right?
• What if you took it to mediation, and still didn’t get anything tangible?
Meet Border City Autos.
Border City told us they’re affiliated with the AA. The AA have rules about how dealers should behave, and we felt re-assured by those rules.
However Border City drove a coach and horses through the AA rules. We appealed to the AA, but they did nothing to stop them breaking those rules, before or during mediation. So the ‘rules’ are not worth the paper they’re written on!
Fool me once!!!
+3 Found this review helpful
Border city autos from Border City Autos in response to Are they a dodgy used-car dealer?
Unfortunately you don’t appear to be a customer of Border City Autos however your wording appears very similar to a customer who is trying to use reviews as blackmail to get an extended warranty free of charge.
As it appears to be relating to the above we will state our situation on this for the wider public.
You purchased your vehicle on the 12/08/2023 where you agreed to the following:
6 month free warranty
Alloy wheel touch up
Dent on O/S sill to rectify
Full Valet
Collection due 7-10 days estimate Saturday the 18/08/23
We sent the vehicle to paint on the 14/08/2023 for dent rectification and got informed on the 16/08/2023 you wanted a RAC inspection on the 17/08/2023
We collected car from body shop and had the RAC inspection carried out which was clear minus tyres and the dent which was to get rectified regardless.
Our sales manager tried to contact you on the Friday as the sales executive you were dealing with was on holiday explaining there would be a delay and it would likely be day 10 not the 3 weeks you quoted in your review. (Anything relating to bodywork as a rule is 2 weeks)
On the Sunday you emailed us quoting this the AA code of practice regarding poor communication. We contacted you back explaining the RAC inspection had held up the process and the sales executive you were dealing with is due back in the Tuesday.
We managed to get your car to you on the 22/08/2023
We received numerous negative reviews in the coming days from you.
You then contacted the AA to start mediation to get compensated for a 12 month warranty and letter of apology from the Owner to put our “relationship back in track”
Stating reviews will come down when you get the free warranty.
This is effectively Blackmail and something no business should accept.
The AA have stated we as a dealership have gone above and beyond.
We also have had no complaints regarding the vehicle in this time frame.
If any potential customer would like further information on this case we will gladly discuss without breaching any GDPR rules.
David in response to Are they a dodgy used-car dealer?
Dear Reader,
You see the problem; they didn’t tell me the date had slipped, so I was hanging around all day for a phone call to tell me when to go in and pick-up the car. I complained, and asked them to do something practical to put it right, and they magically transformed from “couldn’t do enough” to the type of behaviour you see detailed in this review.
If that doesn’t concern you dear reader, then – by all means – buy your next car from Border City Autos.
Dear Border City Autos,
1. Blackmail is a criminal offence, i.e. something you would need to prove beyond reasonable doubt.
2. However, you may be interested to know that libel (making a defamatory statement in writing, such as falsely accusing someone of blackmail) is a civil matter, i.e. something I would only need to prove on the balance of the evidence.
There is no stipulated prescriptive period, so you are still transgressing the AA’s so-called Gold Standard customer service that are supposed to make sure, “...you get looked after both before and after sale” (not that the AA will do anything practical to make Border City adhere to the rules).
3. There is a factual inaccuracy in your statement above; we took posession of the vehicle on 30 August – which is nearly 3 weeks after we put the deposit down. Had the car been available for collection on the 22nd, we wouldn’t have been inconvenienced on the 26th in the first place. The reality is that the vehicle was in your posession for the MOT (on or about the 23rd) and the annual service (on or about the 28th).
4. It is self-evident that – had there been a problem with the car – Border City Autos would NOT be in my short-list of garages entrusted to perform repairs.
Sam K, September 2023
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got my Toyota from here and the gentleman were brilliant from start to finish! They kept me informed of everything they where doing with the car.
Would definitely go back and get another car from here
+0 Found this review helpful
Linda W, September 2023
"Very happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently bought a Nissan Qashqai from this garage , we dealt with Dave for out purchase and nothing was to much trouble , everything explained well , test drive was a pleasure and no pressure to buy at all , we needed the car quick due to ours failing it’s mot and they did not let us down , 72 hours later by hard work from all staff involved we collected our immaculately presented car , big thanks to Dave and the whole team for a stress free car purchase , 10/10 from myself and frank , will be recommending to friends and family and will be back in the future , hope you all enjoyed the sticky toffee pudding 😊
+0 Found this review helpful
Andi, September 2023
"Would not come here again! "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Over all we experienced very poor customer care from this company.
They determined a date we could collect the car, and didn't let us know when they changed it. This meant a wasted day for us and also meant rearranging car hire at very short notice. They delayed the collection date further and again we only found this out by accident.
There was zero interest in putting it right in any way. Not a proper explanation, no offer of a courtesy car and no form of compensation. They were defensive and their emailed response appeared to both criticise us for complaining and blame us for the car not being ready ON THE DATE THAT THEY HAD DETERMINED.
They managed to turn what should have been a happy, cheerful experience (shopping for a car) into a stressful, joyless experience.
Judging on their performance thus far. I'm not holding my breath on the free warranty.
For the above reasons would not recommend to Friends, Family or Neighbours.
+1 Found this review helpful
Andi in response to Would not come here again!
To be fair to this company, we have been in contact and negotiated a fair resolution. And so I'd give them 3 stars now.
Andi in response to Would not come here again!
Sadly this company did not follow through with a resolution. They appear to have double downed on poor customer service. Would not use again
Karl, January 2023
"Good people, bad service and cars."
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Would not reccomend this place, reviews seemed awesome when we looked, got my first car from here, spent over half the cars worth on repairs in the first 6-8 months. Not long after driving away car was faulty, ended up losing a good chunk of money, buyer beware is all il say.. not everythings as good as it seems
+3 Found this review helpful
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