Got a Jaguar XF of these cowboys and I’ve been told it’s been crash damaged and poorly repaired! Central locking didn’t work and it took them 3 months for them to repair it but now there’s a problem with the turbo the car is in limp mode ! I honestly would say DONT use these ! Use a main dealer you will get better customer care ! Appalling backstreet dodgy dealer

Worst car sales experience ever! Vehicle not fit for purpose, BCA not trustworthy and a waste of time. This garage was willing for me drive and purchase a car that was unsafe and unfit for purpose: Handbrake not holding, loss of brake pedal pressure and a clutch that was shot. Despite it having 12months MOT put on it 2 days before, a service done and undergone their own safety checks before my arrival. Skoda Fabia 1.2TDI Reg MK11 TLZ Context: The vehicle was reserved, waited 11 days while it was prepared including putting it through its MOT and undertaking anything required for the MOT. Communication was good, they understood I was travelling from Edinburgh to collect the car and reassured me that they wouldn't let me drive away in a car that wasn't sound. Brakes and EGR vale was done for MOT. Travelled on the train from Edinburgh to collect the car at the agreed time on Saturday. The car was still being valeted. It was clear on the test drive that the vehicle was unfit for purpose and unsafe as the clutch had no biting point, the pedal was right at the top and wouldn't stall easily. The handbrake wouldn't hold on a hill or on the flat to test the biting point. Then the brake pedal lost pressure several times. I was really disappointed as this was the vehicle I wanted, I had travelled down from Edinburgh and was reassured by BCA that it would be thoroughly checked over and ready for me. The mechanic available confirmed that the clutch was shot and that the brakes needed bleeding within minutes. Why wasn't this picked up before with all their promised checks? They couldn't tell me when a new clutch could be fitted and a manager wasn't available to speak to. After test driving a dangerous vehicle I had to pay a premium to return to Edinburgh on the train with no car. A waste of a day's travelling, £50 train ticket firs and no compensation No one from BCA contacted me to apologise or discuss the situation and options available. When I phoned late on Tuesday the manager, Chris, wasn't available. They wanted to give me a refund so they could sell the vehicle on quickly without discussing it with me or responding to my concerns of how I was allowed to test drive a dangerous vehicle and that their own checks were clearly failing. There is no clear complaint procedure. The manager wasn't made aware of my compliant until Wednesday! Finally, the vehicle was up for sale for £400 more than originally advertised before we had an agreement to return my deposit. So they are passing on the cost to new buyer, if they do actually properly investigate the issues and repair them. Instead of a refund, they accidently charged me the deposit again which came out of my account immediately and I am still waiting for the refunds.

After purchasing an audi a3 diesel for £5000 and breaking down and constant fumes inside the car, i found them to be completely unhelpful and after agreeing to exchange the car wouldn't give me the one of my choice but his. So decided to cut my losses and went to Pye i've had no problems whatsoever with them.

From walking in to the forecourt, test driving a car then to buying and collecting the car I felt welcome. Professional, friendly and helpful staff. Dealt with Derek from start to finish. Definitely recommend buying a car from them.