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The communication from Rob was very good and whilst I didn't purchase a vehicle I inquired about he was very understanding of my reasons why which were personal to me but I would recommend this dealer if they want a decent van that's presentable
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Robert Sanders from Botley Car Centre in response to Communication
Very kind words Reece, many Thanks and all the very best to you! Rob
A driver from this company drove in to the back of my car while I was stationary at a red light. Their vehicle is not showing as insured and the owner won't co-operate with my insurers.
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Robert Sanders from Botley Car Centre in response to Avoid - untrustworthy
We have a damaged drivers front wing, you have a damaged passenger rear wing. That is not driving into the back of you! Regards Rob Director Botley Car Centre Ltd
Adie in response to Avoid - untrustworthy
Robert - I note from your response that you seem to remain confused by the concept of truth. So let me remind you of a few facts:- - I showed you a picture of the damage to the boot of my car caused by your driver. So please don't pretend that the damage is only to my wing. For clarity, Robert, the boot is at the back of the car. I would hope someone who sells cars for a living would know this. The front wing of your van hit me here initially, and also damaged my rear wing. - I was stood next to your driver after the accident when he rang somebody (who I believe to have been you) to explain accurately that he had caused the collision. You now claim to have no knowledge of his admission. - When my insurance company made contact, you refused to provide insurance details. My insurers have provided me with proof of this. You eventually provided these details after I reported you to the police. - As well as submitting this review, I also left a post on a local Social Media group warning locals about your behaviour. I was surprised by the volume of people who replied that they had been dealt with shabbily by you and bought cars that were faulty. I note this site also has a number of reviews from dissatisfied customers. You should do better.....
I would recommend this dealer to anyone. I rang almost at closing time from 45mn away and Rob was very helpful and waited for me to arrive. He was very professional but also very easy and comfortable to speak to, and knew everything about the car I wanted to see. The car is as good as he said and I love it. The whole team was amazing and deserve an massive THANK YOU!
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Best dealership in my area! Would recommend, great selection of cars and the staff were very friendly. Smooth and easy experience.
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We bought a car recently with Botley Car Centre and they were great. Very professional, knowledgeable people and great response times. Nothing was too much trouble which we are very grateful for. Lovely little business. Thank you Jerry and Rob.
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The staff were very helpful and polite. We were impressed with your team and their professional support and did not feel pressured at any point. We are grateful and happy with your service. Thank you very much!
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Great place to buy a car! They were great at handling all my questions and came across very knowledgeable and experienced. Very happy with my vehicle purchased and the condition it was given to me in.
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From start to finish the team were excellent and polite. I have had no issues what so ever.
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I’ve left a review once already but the business owner threatened to sue me, having read some of the comments here it looks like others have had the same treatment so heres my 2nd brutally honest review. I decided to buy a car from this garage in March as they were a local business to me I’ve known for years and it turned out to be a huge mistake. Sold me a car they had been struggling to sell because it had faults. They told me they managed to diagnose them and they would be fixed before the eventual buyer collected the car, they had a total of 9 weeks over 3 periods to fix them and never did. Lots of discrepancy between what he says and what is evident in reality, no invoices to prove any professional workmanship carried out, they damaged the car whilst I left it with them for the 3rd time to fix it. Admitted that it looked to be damaged by them and later said it was my fault for leaving the car in their care. Very shady way of dealing with customers, Others I’ve spoken to in the industry say they’ve had trouble dealing with this business in the past and a law firm I spoke with told me they’ve had dealings with this business before.
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Sam in response to The worst car business I’ve dealt with
*To clarify* The vehicle ‘appeared’ to be damaged after I left it with them for the 3rd time. I don’t have any photos of the vehicle before I left it with them, only immediately after I picked it back up.
Robert Sanders from Botley Car Centre in response to The worst car business I’ve dealt with
The parts were not available from the main agent due to the vehicle being 20 years of age. We did not struggle to sell this car, In fact we had 4 other people wanting to buy it at the same time. We sold it to you and handed it over when the part was actually working but you later found that it had an intermittent fault with the I-control. We welcomed you back to fix it at our cost. It’s a 20 year old vehicle, no vehicle of this age is going to be perfect! We ordered the required part 3 times online, unfortunately the supplied parts were wrong twice, hence the time scale for repair… You were kept in the loop the whole way through and loan vehicle was offered and used free of charge. Unfortunately a bumper was marked whilst in our possession. We apologised for this and had it repaired at our cost. Mentioning that we have supposedly blamed you for the damage for leaving the vehicle with us is a blatant lie. I am the director of the business and dealt with you from start to finish. You are being slanderous here which is the reason I am speaking to our solicitors tomorrow. If you would like the invoices for the repairs I can email you these, The local repair garages bill us directly as we are paying the bills but you are welcome to them. We have nothing to hide and have no reason to lie to you. Vehicles go wrong sometimes! We have done our upmost for this customer again as always. Unfortunately we cannot please everyone!
***AVOID*** I brought a vehicle from Botley Car Centre that was not fit for purpose. I was told by Rob Saunders that I had a warranty on the vehicle and to bring it back if I had any problems. Within 1 week there was a knocking noise. The noise was so loud that three separate mechanic friends identified the issue as the DUAL MASS FLY WHEEL, for those not mechanics this is a MAJOR fault. I contacted Saunders who drove my vehicle for a couple of days and said there was no issues??? Saunders clearly does not know about cars as he said the DMF was not a MAJOR fault and not covered by the warranty. He clearly lied about the warranty cover. I would not trust him and strongly suggest shopping at reputable dealers. Also his customer service is atrocious as he never answers his phone and appears to avoid confrontation. Lesson learned by me and £1000 out of pocket due to repairs needed. Please don’t suffer the same fate.
Reviewer has confirmed their email address
Robert Sanders from Botley Car Centre in response to ***AVOID***
John, I personally drove the vehicle for two days straight covering roughly 120 miles. It got me from A-B perfectly well with no noises/ issues. Our mechanics drove it who were also 100% satisfied with its condition. The finance company inspected it and have also agreed there was no issue with it. I said to you if a clutch failed or the apparent noise got louder then we would sort out what was needed. We have been in business since 1981 and have a very good reputation. We are here to help you but we are not going to spend money on a vehicle if there is nothing wrong with it. .
Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Botley Car Centre
Broad Oak
Southampton
Hampshire
SO30 2EU
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