Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


36 reviews from our car dealer reviews community
Leave a review for Botley Car Centre
Leave a review

36 reviews from our car dealer reviews community

Leave a review for Botley Car Centre
Leave a review
"Not great and definitely not recommended"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not recommend anyone to use these people. Similar to previous reviews I have read on this review site. Heaven forbid you come across problems in the 'warranty' period. To cut a long (2.5 month) story short, I had nothing but a battle to get my car fixed under the 6 month warranty. After Rob eventually agreed to repair under warranty after engine failure (having consulted his 'legal team' when I refused to back down when he told me I had cooked the engine and was not covered) he told me to expect it to be fixed in 2 - 3 weeks (from mid November) as it was not easy to find an engine for my car (Golf)....numerous emails passed....and, to be fair, I was able to use a Ford Focus courtesy of Rob (though he failed to notify me that MOT expired 15th January) . Eventually my car was fixed... (25 Jan)...when I emailed Rob asking for a warranty for the engine his response was "Sarah, there is no further warranty with this vehicle you have had enough from us. Rob" A somewhat stressful time....

Get Car Finance

Reviewer has confirmed their email address

+9 Found this review helpful

Robert sanders from Botley Car Centre in response to Not great and definitely not recommended

Obviously we are extremely disappointed to read this poor review after doing our upmost in providing our customer with a high level of aftercare service continuously offerered by us on a day to day basis. Unfortunately after our customer carried out more than average mileage over a 6 month period the head gasket went on the vehicle (11.5 years old). The customer decided to drive it into the ground until it stopped (cooking the engine - Collected by us from customers home address - no charge) We explained that the warranty company would not cover this issue due to the amount of damage caused by not stopping the vehicle after the water light had flagged up on the dash. (Customer admitted) Shortly after being threatened with court action we decided to keep a local customer happy by paying for a complete second hand engine and all fitting costs. (No charge) Whilst the repairs were underway we also loaned the customer a vehicle (no charge) Unfortunately it took us approximately 2 months to source an engine and complete the whole job (16 hours charged to us in Total - loan vehicle provided the whole way through) The Xmas period definitely didn’t help this situation to start with and time scale could have easily been improved if the customer would have preferred us purchasing a high mileage engine (£150), rather than the low mileage one we held out for (£650 plus delivery costs) Also, Instead of us using a little back street garage like some would have, we decided to get the job carried out by a reputable garage who can provide a higher level of standard, enabling a longer motoring future for our customer. The cost, time and effort that went into this work puts our little family run business under immense pressure and to not even get a Thank you from the customer followed by a bad review online is very upsetting to say the least. We most definitely do not deserve this bad review and will be seeking advise on making arrangements of its removal. Loan Vehicles: We have 6 loan vehicles in total at our garage that sells 35 vehicles on average per month. This allows us to provide any of our customers a loan vehicle at the drop of a hat just incase even the smallest of issues arise. Unfortunately towards the end of this case our loan vehicle ran out of MOT whilst our customer still had the vehicle. We noticed this very shortly after and notified the customer immediately. Our driver was sent to the customers work place that day and switched over vehicles straight away. The vehicle was put through an MOT the day after. We are very sorry to have made this mistake and are working hard to not let this happen again. All of our loan vehicles are checked weekly and are in a road legal condition. Robert Sanders Director Botley Car Centre LTD

"Terrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter bought a BMWX3 in October 2017. nothing but problems. All started well with the issues. Garage supportive. Loan car provided. However, they have had the car on numerous occasions for long periods of time. One loan car they lent her actually collapsed at the front and was resting on the road. My son in law was told it had a new MOT on it because this was the second time they had been loaned it. The headlights were not working properly the first time! My pregnant daughter and granddaughter could have been injured if they had been driving at the time. Rob's comment when I spoke to him about it was 'it was an old car'! They have found a car they would like to part exchange it for but they can't as the garage bought it on finance and this was never cleared. When I said I would have demanded my most back he said they never asked. To begin with they only had some lights come up on the dashboard. I don't think any customer at that point would have thought that reasonable. If you buy a car from them beware of any faults you may find. If they offer a loan car check it is safe!

Get Car Finance

Reviewer has confirmed their email address

+7 Found this review helpful

Robert sanders from Botley Car Centre in response to Terrible experience

Sad to receive this poor review after providing such a high level of customer service and care! The owners of the vehicle are very nice people and handled these issues very well from start to finish. They had a fair few problems which were fixed and paid for by us. Customer contributed nothing. The Loan vehicle’s shock absorber broke whilst the customer was using the vehicle (this can happen at any time on any age or condition vehicle.) We are very sorry for the inconvenience caused to you and your family at the time of the breakdown. We recovered the vehicle and provided another loan vehicle immediately. After all of the repairs were carried out to their vehicle the customers basically lost faith with it and decided to part exchange it into another dealership. Unfortunately there was an old ‘finance marker’ on ‘HPI’. This was HPI’S error not ours. We rang HPI and had it removed the same day the customer told us it was on there. The Owners of the car couldn’t Thank you enough, their mother rang with a completely different attitude and was completely out of turn to say the least. Absolutely no need for this kind of behaviour. To be honest I think the rest of the family would have been too embarrassed to call us after the amount we done for them. HPI: if you are at all worried about any of our vehicles showing on finance or you stumble across any unusual markers on the HPI report please feel free to call and ask us. Our vehicles come from main dealer garages and are all completely HPI clear before sold! Robert Sanders Director Botley Car Centre LTD

"A beautiful car and excellent service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a late model Mercedes E Class. I am delighted with the car which looks and drives like a new car. I found the sales staff ( I dealt with Ian Ware ) a pleasure to deal with. Items we agreed as part of the sale ( PDI, new MOT although the existing one still had 6 months to run and an oil change service ) were done as promised. I have done several hundred miles in the car and am pleased to say that I am experiencing buyer smugness and certainly not buyer's remorse. This is the first car I have bought from Botley Car Sales although my elder daughter has bought a car from them in the past and was also very satisfied. I would buy again from Botley Car Sales and based on my family's experience would recommend them to others.

Robert Sanders from Botley Car Centre in response to A beautiful car and excellent service

Great review Sir, Thank you so much! We are here to help if you need us for another purchase in the future. Robert Sanders Director Botley Car Centre LTD

"gary goodman"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please dont buy anything from Botley Car Centre. Believe me! The experience will be at best traumatic. From my experience the cars are at best mediocre and after care is dire. If you do decide to buy a car from them god forbid. Then try to get any after sales service.

Robert Sanders from Botley Car Centre in response to gary goodman

Hi Gary, we are very sad to read your review and apologise for the bad experience you have had with us. It's very rare for us to receive a bad feedback score and is something that we take very seriously, especially when it's to do with our aftercare. We would appreciate it if you could contact us one day to discuss where we went wrong, so we can improve our service. Many Thanks Rob

Robert sanders from Botley Car Centre in response to gary goodman

This is a competitor not a real customer. Searched all records and nothing found. Robert Sanders Botley Car Centre LTD

"Disappointed with Botley Car Centre"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleasant people but problems identified with the car before purchase and promised to be fixed turned out to be patched over rather than fixed in the way I expected. Get full details of proposed fixes in writing or get caught out. Also before you visit, insist on getting the Document reference number from V5C registration certificate so you can check the MOT history on https://www.gov.uk/check-mot-history-vehicle I wont be using them again

Robert Sanders from Botley Car Centre in response to Disappointed with Botley Car Centre

Again another competitor, we have searched records and nothing found. Robert Sanders Botley Car Centre LTD

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"William Campbell II"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

in may 2013, I bought a diesel 2.0l jaguar from Botley garage, it was the biggest mistake I have ever made, I took out finance of £4995. the problems began from day 1, the heating & air con system was jammed and it stunk of diesel, so I took it straight back,upon returning home since then I have had to replace the following out of my own pocket as the warranty company refused on the grounds of wear & tear... the alternator,the front suspension collapsed, starter motor, water pump leaked, rear suspension mounts and bushes, all four Injectors at a cost of £1,500 off side drive shaft, seat belt stalk to name but a few, all of which they state they cover. I will never use any of the dealerships they are linked to ever again & I advise you to do the same.

Get Car Finance

Reviewer has confirmed their email address

+5 Found this review helpful

Robert Sanders from Botley Car Centre in response to William Campbell II

We are very sorry to hear about your problems Sir! We always recommend coming back to our workshops with any issue you may have whilst within the warranty period. If the warranty company do not cover something we always offer parts and labour at trade rates and can provide a loan vehicle whilst the work is being carried out. We urge any of our customers to contact us first if you have any issues with your vehicles please. Robert Sanders Director Botley Car Centre LTD

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Botley Car Centre is a Southampton based family run used car dealership. They have some of the most popular car makes and models that are available on the market including Seat, Toyota and Volkswagen. As well as this great amount of choice they also have warranty, finance, and MOT facilities on site. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews3.2 out of 5 stars — Rated Average
Excellent
19
Very Good
0
Average
2
Poor
3
Terrible
12

Add Review

  • Submit new information

  • Contact Information

    Address

    Botley Car Centre
    Broad Oak
    Southampton
    Hampshire
    SO30 2EU

    Get in touch

    01489 788448
    http://www.botleycarcentre.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    50%
    Percent of reviews responded to by this dealer

    Additional Information About Botley Car Centre

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more