I recently agreed to buy a car from Tom at Bournemouth High performance. I myself am a car dealer and was sourcing a car for a customer here in Northern Ireland. The deal was done via telephone and £1000 deposit sent to secure the car until we could arrange collection. Due to a delay with a money transfer between bank accounts this was to take a few days longer than expected but these guys refused to wait even with our substantial deposit paid. I received countless calls telling me that if we hadn’t sale completed by end of day they where keeping our deposit and pulling out of the deal! Toms manner on the phone was diabolical, he proceeded to swear etc and make what should be a simple sale unnessesarily difficult. Due to this manner and complete disregard for customer service I have decided to not do business with these guys and they have relisted the car for sale and still hold my £1000 and refuse to return! AVOID AT ALL COSTS...HORRIBLE TO DEAL WITH!Never in years of motor trading have I encountered such aggressive devious people!!

The cars at Bournemouth High Performance are in great condition and are good value for money. I put a deposit down on a BMW 320d sport and unfortunately couldn't find reasonable insurance cover. BHP were very professional and understanding and gave me a full refund of my deposit. I would definitely recommend this car dealership as they have very affordable finance deals. I'll definitely be purchasing a car off of them in near future!!

I had a very good experience with Bournemouth high Performance cars. I have had my Mercedes for a whole now and I have had no issues with it at all. it was clean and looked new when I received it and I would happily recommend this dealership to anyone.

14/02/2017 Update to the previous review I have been in further contact with Bournemouth. High Performance and we have come to a resolution due to the huge misunderstanding of the previous review, Bournemouth High performance are not at fault for the problems that have occurred with the car and have been extremely professional regarding this misunderstanding providing me contact via both phone and email. Please do not let my previous review hinder your feelings towards this company, they are car enthusiasts with a passion and I highly recommended them, please ignore the below review, this was all written under the impression of a misunderstanding and should be ignored. Date of review - 12/02/2017. Bournemouth High Performance sold me a vehicle with an apparent number of problems. After only three days of me owning this vehicle the first major problem became apparent and I have been struggling to drive the vehicle due to the extra noise and risk of carbon monoxide poisoning. The problem was to do with the exhaust system on the car. A leak from the front was causing carbon monoxide to leak into the cabin which has left me feeling light headed and nauseous on more than one occasion. This is a problem that was not discussed at the time of purchase, neither was the fact that the motor in the near side window is also needing to be replaced at some point soon. I was also told that I would get a year's warranty on the vehicle with the AA. When I contacted the AA about the problem with the exhaust leak, I was told that the documents were not registered to my name. I was then put on hold whilst they made the relevant changes, when I spoke to the employee again I was informed that they would not cover the cost of the repair as this had been excluded from the warranty. I was not aware of the exclusions until after the purchase of the vehicle. It took multiple attempts throughout the day to successfully achieve any contact with BHP (phone, voicemails and emails). When I finally spoke to someone at BHP, I was informed that they would cover the costs of the repair or provide a full refund if the repair costs were to much for the warranty (I then explained how this repair would not be covered by the warranty) this was all discussed over the phone. I never received any written confirmation which I had requested multiple times. I arranged for the vehicle to be inspected by my local garage (2 garages turned down the job). The first garage quoted £2000 for a full replacement exhaust and after taking a look informed me that the welding had been poorly done. The second garage turned down the job however suggested another garage to me. The third garage turned down the job. Finally, the fourth garage who had been recommended to me, are an exhaust specialist located around 20 miles away. They have quoted just under £300 to repair, however have a 2 week waiting list. They also explained that this problem had been caused by a poor weld job. After sending this invoice to Bournemouth High Performance via email whilst speaking to an employee on the phone, I was ensured that they would send me a confirmation email (which I never received) confirming or denying whether they would cover the repair costs. Since never receiving any response, I am having to foot the repair bill myself as well as dealing with the local residents who have complained about the increase in noise due to the exhaust leak. I find this company extremely unprofessional in the way that they have treated my situation and the lengths that they have gone to to avoid discussion to resolve this problem. I am lucky that I have not had to pay for the first quote of £2000. Purchase date - 04/02/2017. Problem started - the evening of 07/02/2017. Booked into first garage 09/02/2017. Booked into fourth garage - 11/02/2017.