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Thanks to the team & ‘Tom’ who sold me the car. I was actually stuck between two options and probably a ‘pain’ with all my questions. Anyway they helped me make the right choice, the cars is top notch (and turns a few heads). I have no dramas recommending them- painless and smooth. Thanks guys.
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Great service from start to finish. Highly recommend Bournemouth High Performance :)
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Having bought from BHP in the past I visited them to source a car for my partner, the attention to detail from Tom and his team were second to none, kept me in constant contact until he had the right car for me, having been into BHP a few times before it is clear they take a pride in what they do with the prep area always immaculate and the team getting cars ready to a high standard......thanks again guys hope to see you again in the future.
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These guys are Friendly and efficient. I would highly recommend them. A Great service.
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We bought a BMW 1 series in June 2018 for £5000 from Bournemouth High Performance and traded in our Audi TT for bottom price of £1000 as they said it would be going to auction. 1. After purchase we discovered the break pads were rubbing on the disks because they were badly worn as had a ridge on the edge of the disks (first week of purchase) Their attitude was that it was a trade in and we had to sort it!!, 2. July 2018 Once we had paid for the breaks to be repaired by our own garage we discovered that the noise of the breaks were covering up another noise!!,when we took the car to our garage again, we discovered the differential was faulty and had been topped up with oil. 3. After manny phone calls and after getting no where, we went to trading standards to get advise. They advised us that we had been sold a vehicle that was not fit for purpose & that should repair it or give us a full refund and take the car back. 4. October 2018 after sending trading standard letters and threatening to take them to the small claims court they agreed to replace the differential. 5. December 2018 They replace the differential for a second hand one which we discovered was faulty within 2 weeks. 6. January 2018 they replaced the faulty differential with another faulty differential. 7. Finally in February we gave up on the car and sold it for £2100 As soon as we bought the car and had a problem with it, the boss Thomas was rude, arrogant and unprofessional, he called our beloved Audi TT a peace of junk (if this is the case I’m sorry for the person who bought it off him), insulted our garage ( the one we have used for 9 years), accusing them of lying and making trouble (our garage discovered the falty differential). It wasn’t until we sent letters through trading standards that Tomas did something!! I would stongley advise people to avoid this cowboy outfit. Business is built on trust and customer services and sadly this company lacks in both these areas and more. I would like to say however that Ben in the customer service department was very polite and tried to be helpful but unfortunately the decision maker was Thomas.
I bought a Mercedes c class 12 months ago from bournemouth high performance, tom the salesman was very helpful and the car was in mint condition. having owned the car for a month one of the sencers stopped working and as Tom said any problems let me know which I did . I left the car with them for five days and then went to pick it up. they had not fixed the problem and when I got home the dash cam had bee n removed so went back to the garage the following day to collect it.. when I check the footage on the dash cam found they had been driving around Bournemouth at 8.30 at night and used a quarter tank of fuel, which I would not have bothered me if they had fixed the sencer,.when I collected the car I was told to go through the warrenty which I did only to be informed it was not covered, I have since have had other problems with the car which are also not covered by the warrenty, no one has phoned me from the garage to offer any help. all in all very poor after sales service.
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Bought my partner a Qashqai 3 months ago fantastic service from Tom and Danny, recently bought myself a new car from BHP and got the same great service again.
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Tom was helpful when I came in looking for an m3 he was very patient as I wanted to drive 2 or 3 cars when I was there in the end I bought an audi which wa\s a much better option for me many thanks for your help in choosing the right car ive had it a month now and love it.
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I recently agreed to buy a car from Tom at Bournemouth High performance. I myself am a car dealer and was sourcing a car for a customer here in Northern Ireland. The deal was done via telephone and £1000 deposit sent to secure the car until we could arrange collection. Due to a delay with a money transfer between bank accounts this was to take a few days longer than expected but these guys refused to wait even with our substantial deposit paid. I received countless calls telling me that if we hadn’t sale completed by end of day they where keeping our deposit and pulling out of the deal! Toms manner on the phone was diabolical, he proceeded to swear etc and make what should be a simple sale unnessesarily difficult. Due to this manner and complete disregard for customer service I have decided to not do business with these guys and they have relisted the car for sale and still hold my £1000 and refuse to return! AVOID AT ALL COSTS...HORRIBLE TO DEAL WITH!Never in years of motor trading have I encountered such aggressive devious people!!
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The cars at Bournemouth High Performance are in great condition and are good value for money. I put a deposit down on a BMW 320d sport and unfortunately couldn't find reasonable insurance cover. BHP were very professional and understanding and gave me a full refund of my deposit. I would definitely recommend this car dealership as they have very affordable finance deals. I'll definitely be purchasing a car off of them in near future!!
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Hannah Tillyard in response to Very professional & genuine
Lucky you! I think you had a close shave not being able to buy a car from these! The car would have broken and you would have had to fork out to get it sorted due to their warranty covering NOTHING!!!
Car Dealer Reviews has been made aware that Bournemouth High Performance has moved premises from its original location at The Courtyard, Wharfdale Service Road, Bournemouth, Dorset, BH4 9BT to this location you see published on this page.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Bournemouth High Performance
24 Charminster Avenue
Bournemouth
Dorset
BH9 1RY
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