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10 reviews from our car dealer reviews community
Leave a review for Bournemouth & Poole Car Sales
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10 reviews from our car dealer reviews community

Leave a review for Bournemouth & Poole Car Sales
Leave a review
"Dodgy MOT and full of rust "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here. The car shouldn’t have passed it’s mot. Luckily I had it checked over after purchase and got my money back. It was completely rusted. Faults that weren’t even listed on advisories either. When I took it back the owner was incredibly aggressive towards me and at first refused to give me my money back.

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"STAY AWAY FROM THIS PLACE!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

STAY AWAY FROM THIS PLACE!!! Bought Citroen van from them, warning light came up straight away. They said dont worry we will sort it. All they done is connected computer and deleted the error.. Obviously it came back again after some time. They took it back for repair again and done exactly the same. Finally brought it to my mechanic and he find out that ECU unit is faulty and need to be raplaced. I ve been quoted £1200. the warranty is expired by now. Guess who has to pay for it now.

"check your log book"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

when i bought this car, and it had problems from day one i should have asked for my old car back. there and then The cars engine started smelling of diesel and fumes warning lights,they did fix it and after telling them i could not get to work so the found me a car to borrow,I told there appointed garage that the battery was going flat and they said it would be replaced, It was not replaced, moving on one week after the warranty run out the car broke down in Cornwall on holiday, the problem was the ignition went faulty plus engine mangement lights again, so i had to leave the car in Cornwall for repair, what they told was a new ignition was needed but, What upset me the most was the battery had never been changed, and i have a good idea why the replacement was over 200 pounds plus vat, so with the other problem i had a bill for just under 700 pounds When i got the car back i went back to the garage told the salesman the story, And told him i did not want the car anymore can you buy it back, i will have a word with the boss he trusts me it in great condition i said great. two days later i called in and was told, the boss has bought 25 cars so if i was you i would sell to cazoo , who a had offered well below the price he told me, it was worth and he could not help at this present time. now if he said we can help i would have done a trade in with him but he blew that one, plus i was a cash buyer It seems to me throw a bucket of water over it stick a price on the screen and hope when we sell it we wont see it again, in future i will get the AA which i am a member to check out any car i buy secondhand again. would i use this garage again well what do you think ?

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"AVOID !! Do not waste your money "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are con artists ! we bought a vehicle and had problems from day 2, it has mostly been in the garage, which makes it hard to travel to work! they wont pay for any repairs, they do not care about anybody except their pocket and profits. Not sure how they sleep at night. The repairs now add up to half the cost of the vehicle. Now taking legal action. AVOID this company at all costs !!

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+1 Found this review helpful
"Horrendous "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter brought a car and she had nothing but problems Ignore the warranty as they do not honour it ignore customer service there isn’t any!!!

"CLOCKED CAR!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from these so called dealers. Transpired the car was clocked. They refused a refund and now trading standards are involved.

"Fantastic experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Two lovely, professional, non pushy gentlemen. Very happy with my car. Excellent price for the age and mileage and new mot. They went half price on a new cam belt with me as well which is definilty the cheapest I'm ever going to get it. I didn't desperatley need doing, but I'd rather drive away with a brand new one. Excellent experiance.

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"Avoid at all cost"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from these guys for £4500 within a hundred miles the abs sensor comes on and the car loses power constantly emailed them ( as I tried the phone numerous times and no answer) finally got a response go to your warrantee company, even ending the email in ‘good luck’ so went down that route. The company made me get diagnostics done ,although I already told them the issue, which I add to pay for to be told it’s the sensor which isn’t covered by the warrantee, they also found problems with the fuel pump. I emailed the company on 3/4/20 again with the problems and they still haven’t even responded. They were quick enough to sell the vehicle but now over a month down the line I’m still sat waiting for answers as no one answers the phone and no one responds to emails. Terrible customer service. The chap that was emailing or, not emailing was Hayden Baxter. AVOID AT ALL COSTS!!!!

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"Brillaint experience"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience. The dealers were very knowledgeable and helpful and the car was a very good price. I bought a VW Passat back in August and up to now I have only had a couple of minor issues which the dealers have resolved straight away. It was clean and great condition when I received. I would recommend.

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"vauxhall customer in poole"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very happy with Bournemouth and Poole Car Sales, they were just really friendly and helpful, everything went really smoothly and the Vauxhall I bought is lovely.

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Dealership Information

Bournemouth & Poole Car Sales is an Independent dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews2.3 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
0
Poor
2
Terrible
5

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  • Contact Information

    Address

    Bournemouth & Poole Car Sales
    540 Ringwood Road
    Poole
    Dorset
    BH12 4LY

    Get in touch

    01202 258156
    http://www.bournemouthandpoolecarsales.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 18:00
    Sun 10:00 - 16:00

    Dealership Statistics

    30%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Bournemouth & Poole Car Sales

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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