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12 reviews from our car dealer reviews community
Leave a review for Bowker Blackburn BMW
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12 reviews from our car dealer reviews community

Leave a review for Bowker Blackburn BMW
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"Awful buying experience "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I must say this was quite possibly the worst buying experience I’ve ever had in all honesty. I pre paid for the car in full before attending to make life easier and show my commitment on what your sales person had told me and the way the car was described, I was confident there would be no issues whatsoever. I had been very clear from day 1 what my expectations of the car was as I do not usually entertain distance buying like this (I am based in Essex). I travelled 1 way by train to purchase the car and on inspection not only was the car not prepared correctly there were stone chips present (many on the near side bonnet and a single one on the rear quarter) and there has been damage to the front bumper which has been repaired very poorly. I asked for a full list of works that had been carried out on the car and was told that in its short lifetime it had 2 rear wheels replaced and the windscreen, I questioned whether it had ever had any bodywork and was told no. I was also shown a video presentation of the car and it clearly states that there are no stone chips!! I have also noticed a small amount of damage to the leather on the back of both driver seats. I can conclude we were made to feel very uncomfortable and completely mislead by the dealer and blatantly lied to. This dealership cannot be trusted unfortunately. The car in question was a low mileage M5 that was 8 months old, at a cost of £71k, the brand is superb, Bowker’s are very poor as is BMW customer services unfortunately.

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+4 Found this review helpful

Paul Vincent from Bowker Blackburn BMW in response to Awful buying experience

As a dealer we are sorry the car didn’t meet your expectations. Unfortunately the car you purchased was not brand new and unfortunately it had a few small stone chips on the bonnet and wing as it had covered a quite few thousand miles. That being said as a gesture of goodwill we offered to pay the full cost of respraying the full front end of the car at your chosen approved bodyshop as requested by yourself. It is a shame that although you requested it and said it would resolve the issue it has still left you leaving such a poor review,

"Worst experience "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car went into Bowker BMW Blackburn for simple warranty repair. Then to be told car had been damaged whilst on site after 2 weeks and £2600 of repair work was given back with paint missing wheel damaged Paint defects. No customer service what so every. Advise would be to stay away.

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Dealership Information

Bowker Blackburn BMW is an Franchise dealership that is based in Blackburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews1.7 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
6
Terrible
4

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  • Contact Information

    Address

    Bowker Blackburn BMW
    Trident Park Trident Way
    Blackburn
    BB1 3NU

    Get in touch

    01254 274444
    https://www.bowkerblackburnbmw.co.uk/

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    Dealership Statistics

    8%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Bowker Blackburn BMW

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