4 weeks ago I paid £100 for a diagnostic of the idrive in my vehicle and have received nothing back, except a quote for some new tyres. I have chased numerous times and have had no luck. Also raised a complaint centrally, and still nothing! Worst service I have ever received in my life!!! I will never return to Bowker BMW in Preston ever again.

Good morning, I have to say I was appalled at the treatment afforded to me especially by their service manager Dave at The Bowker BMW Preston branch. Last week I called BMW to get a price for a buff up on my car because previously this had been undertaken by their preferred repair specialist HB Panelcraft and my car was left in a mess with swirling buffer marks on my body work in numerous places mainly on the boot and bonnet. I was told BMW do this service at Bowker so rang them last week to see. I had previously requested this information but they failed to call me back with a price. To be fair they did eventually call me back and informed me that they don’t do the buff up and that they use HB Panelcraft. I told them after my last experience there I wouldn’t be taking it to them and thought that was the end of it. Anyway the day after I got a call from service lady at BMW who said to me she would book my car in at a time and date to suit me to sort all the buff marks at no charge to myself and booked my car in for the week later which was yesterday Wednesday the 20th Feb 2019. She asked me to bring the car at 8am so they could have the car all day. The night before on the 19th I was at work and the service manager Dave called me and introduced himself then started to question me on a previous review I had put about the poor quality of work by HB Panelcraft and my comments about Bowker not calling me back he asked if I would remove this review which I found a bit strange as the facts were very clear. I did amend the review after Bowker got back to me the second time offering to repair my car and thought that was that. So on the 20th I took my car down to Bowker and asked for Dave the service manager who took me in a office. I told him I had amended the review but he was not happy and asked me to remove it totally which I did. He then asked a few questions about my car where I got it from etc. I told him I’m in a service plan with Arnold Clark who have been brilliant with me and my car. He asked me to wait till HB Panelcraft guy called Mark arrived to pick my car up. On arriving I was introduced to mark who was fine with me. Then suddenly Dave says to me we are only going to buff your bonnet and boot lid and we can’t do it today you will have to book the car in. I informed Dave my car was already booked in for today. I have the proof by an email sent by Bowker the previous days before. He was very adamant that the repair wasn’t booked in and they wouldn’t be carrying out the repair today. I was so annoyed that I’ve had to leave it till today so I’ve got a clear mind to write this review as accurately as I can. This is a main dealership treating the customer like crap pardon my words here. After all it was them calling me offering to repair my car at no cost. I will not be setting foot in that dealership ever again I think a possible mistake was telling Dave I have my services done by Arnold Clark and also bought my car from them. The other aggravating thing was I had booked my car in on one of my few days off from my work at Bae systems so will have to sort out another day with another repair specialist. This is to just prove that my car was booked in. From: bowker : Subject: Your Booking Reminder Dear Mr Wareing We're looking forward to seeing your BMW YG66RGU on 20/02/2019. If you need to rebook your appointment or are interested in including any of the above with your forthcoming appointment, please contact us on 01772 769976. Yours sincerely The Service Team Bowker Preston | Channel Way | Preston Docklands | Preston | PR2 2YA Tel.

My car was recovered by bowker bmw Preston. Upon arrival I was sent a video of my car showing me a ‘health check’ and whilst reviewing this video I noticed my wheel had been damaged (curbed) don’t know if this was done removing the vehicle off the flatbed or being driven into the workshop. The wheels haven’t been on long and I look after my vehicles I was aware of a small chip but this had been driven along a curb. I phoned bowker and spoke to “Michelle” she was extremely rude and denying all responsibility, told me there was ‘no one in charge’ on site and then told me the manager was in a meeting... I kept my calm and she spoke to me like I was something off her shoe. Even when I went to collect the car she was still just as rude and talked over me whenever I tried to speak. Wouldn’t ever recommend bowker preston to anyone now after that customer service. Maybe if I had a brand new £60,000 car things would have been different. But I’ll never know as I won’t be dealing with them again. Awful.

I took my vehicle to Bowker BMW in Preston for a repair and general check-over , they allegedly fixed the vehicle , sadly the problem returned , they refused any liability claiming that the same fault was unrelated before quoting an absolutely outrageous figure to 'possibly rectify' the problem to which I flatly refused. Bowker then phoned me up a short time later with a 'revised' lower offer to repair .. also adding a deadline and timescale .. sadly it all felt too pressurized, besides , Bowker had already tried and failed so I decided to look elsewhere.

Avoid Bowker BMW Preston, plenty more quality dealers out there, prepare to be fed a pack of lies from the staff here.

My car recently went in for a full service at Bowker BMW in Preston, when i came to pick it up i was told they had accidentally marked the rear bumper and on further inspection marked the alloys ...........i was delighted with their honesty in the first instance but even more impressed with the way they dealt with the overall issue. Jim the service manager has to have a special mention as he kept me informed with exactly what was happening and the time scale it would take to fix. Superb after service Bowkers Preston keep it up.