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Dealt with the young sale manager Clayton, he couldn't do enough to try and get the deal over the line. Unfortunately the vehicle didn't work as it should and despite sending it to a main dealer for rectification it just took to long so we pulled out of the deal. The main amount of the funds was transferred back to us quite quickly, but the deposit paid on a card is still outstanding(only 1 day later).
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Very much in the old school of car dealers - just missing the sheepskin coats and dodgy hats. Whatever you do, don't place a deposit on a car, for a starter, the £99 deposit they will quote to reserve a car doesn't actually do that - they openly admitted to me that they would sell the car despite you having placed the deposit and would take multiple £99's from different customers on the same car - so what is the point of that? What they will try and do is get you to uplift the deposit to £500 which does then 'reserve' the car, take it off sale, and allows them to have it prepared, valeted, MOT'd etc for when you visit. But note that under no circumstances is this deposit in any way or part refundable. In our case, despite assurances after placing the higher deposit, the car was 'cleaned' but not valeted to a 'showroom standard'. So by all means, place a £500 deposit on a car so you can go and see it, but be prepared to lose it if you are then not happy with the car (for whatever reason). Don't think that distance selling regs will help you out here because they have that covered. Their blunt refusal to be reasonable, given quite extenuating circumstances, was frankly shocking. To add to this, while we were in the sales office, they had at least 3 calls from disgruntled customers, which could be overheard and resembled a very shoddy operation where customer satisfaction and comeback post-sale is non-existent. So again, if you are prepared to drive away and never look back then fine, but if you are relying on any glimpse of good post-sales or remediation, then forget it. In the end we came to an agreement and I drove the car away, but it was wholly unnecessary, unpleasant, and not to be repeated. Most definitely the worst car buying experience ever, stick to the reliable names, pay a bit more for some peace of mind and assurance. On balance though, they seem to shift lots of cars so must be doing something right, just a shame that they are firmly planted in the old school of customer management, with zero tolerance to their unpublished and undisclosed 'policies'. Car dealers used to have a bad reputation, I thought those days were long gone, it seems not. This review should not come as a surprise, I gave the company every opportunity to redress the situation but they chose to stick to their guns. To top it off, since buying the car I've had two phone calls from them asking if I am still interested in buying the same car! Be wary ...
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Brought a BMW 1 series and within two weeks big oil leak. Took it back twice for them to fix it and second time they charged me £190 for a new seal as I could prove it didn’t go before I brought it. A month on major oil leak so took it to a reputable garage who were shocked at what they have don’t with it. Chewed up all the bolts getting into the front which has caused more damage and one bolt not even in. It like they gave it to the work apprentices. Cost me £500, numerous days without a car, drive ruined with oil leaks. All round cowboys so avoid.
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I travelled an hour to this dealership to view and test drive a vehicle and I have to say all the team here are extremely friendly and helpful. The whole process of purchasing the vehicle was straight forward and Nick and the team were on hand at all times to support me with this. My new car did have to go back to the dealership after realising within 48hrs that the windscreen washers (front and back) were not working and having tried a few things at home it was pointing to the pump. I called and spoke to the dealership and was immediately booked in to have it looked into. The car was fixed at no cost to myself (as under warranty) and this was completed within 3 days. I personally have had a great experience with the team here and can definitely recommend them.
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Definitely stay away. I bought a bmw on 24 october and the car went for repair for the 2nd time. in the first 2 days they could not do it. Then I took the car to the service again. now they've been trying to fix the car for 35 days and they can't. My car has been waiting to be repaired at the service for 35 days and they say it may take another 2 months. really immoral and they definitely don't know what they are doing. I have not been able to use the car I bought with credit for 35 days and I will have to wait 2 more months. In the meantime, I continue to pay my loan. it's a really nasty situation. I have applied for claims in several places. In this process, I rented a car and spent almost 1500 pounds in order to continue my life. I looked and still no one is doing anything, I went and bought another car. I have 2 cars now, but one of them is your Braunstone Crossroads engine. Unbelievable. I think it's the worst company in England. I would like to tell everything I have experienced here, but google's disk capacity may not be enough. Definitely stay away.
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Enquired about a car, and full good service history actually meant needed a cambelt and water pump and major service. After saying this would cost a lot of money to rectify and that I wasn’t prepared to pay extra for additional garage work on top of the cars price I was hung up on. Avoid at all costs.
The staff are very rude -put the phone down on me in mid -conversation when I was explaining some home truths and how you are suppose to treat a customer -I guess they didn't like the truth hey ! Your loss on 15 k never mind !
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Absolutely nightmare garage! drove 200 miles to see a Nissan Pulsar 18 plate as we had pre-booked and paid a deposit over the phone to see.We got there and had to wait an hour and half for the car to be brought to this site from somewhere else in Leicester??? .test drove the car all seemed fine.They wouldn`t move on the price not a penny.We decided we was going to buy it all the same all though had to listen to disgrunted customers ringing up complaining about shoddy workmanship to Nick. Then the car we were buying wouldnt start?? 20 mins they were trying to start this car,got mechanics out of their garage still couldnt fix it.claimed it was out of petrol even though seen a worker top it up?? Sales rep had all the answers and thought we would still going to buy it and joked about dont run out of fuel ever??? you couldn`t make it up! so annoyed i did swear at Nick but after knowing we had drove a 400 mile round trip and wasted a day and a tank of fuel and a nightmare of a day,who wouldn`t? even when we were slipping away as fast as we could. i think he thought we would still buy it? Feels like we dodged the bullet good luck if you buy from here. oh and by the way they try and undermine bad reviews by saying they have NO RECORD of visit.This review is 100% GENIUNE
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Nick took a £100 deposit for a car, to then tell me days later it wasn’t ready and didn’t have a date of when it would be. I specifically told him I needed the car by a certain date. Since then I have asked for my deposit back on a number of occasions, with limited replies. They are thieves! No dealership should be taking deposits when they know full well they cannot have the car ready when agreed. Please stay clear of this cowboy ‘dealership’! I’m currently £100 down for no reason at all!
Reviewer has confirmed their email address
Great cars at great prices and a great team that made for a first class experience.
Reviewer has confirmed their email address
Braunstone Crossroads Motors is part of the BCM Prestige Group and they are a Leicester based German and Prestige car specialist. At their site on Hinckley Road they have a range of cars for sale and services to offer their customers including; part exchange, finance, upgrades and MOT's. Car Dealer Reviews understands that this dealership operates under the umbrella name of BCM Presige Car Sales and has 2 sites including another one called Blackbird Crossroads.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Braunstone Crossroads Motors
1-3 Hinckley Road
Leicester
Leicestershire
LE3 3GL
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