Avoid this dealer - Very poor post purchase service. Myself and my husband purchased a car from Toni at the end of November. All seemed well and we were happy with the car until May when things started going wrong. Having thought it was just a minor issue we took the car to our local mechanic who took it for a test drive. The car subsequently shut down completely and we were told to get it towed to the car manufacturer to look at, which we done. We were told the car needed a new time chain, which we were willing to pay for ourselves and gave the go ahead to fix. Unfortunately this did not solve the issue and we were told it needed a completely new engine. This was a shock, to be told the car you bought less than 6 months ago was now unroadworthy. We contacted Toni by phone as the car was within the Trading standards 6 month time frame for the satisfactory sale of goods and relayed this information to her. We were told that we would be given all documentation to say the car was fully checked before they sold it to us. I spoke to Consumer Line, who advised that as we were between the 30days - 6month period of purchase, BRG Autohub had one opportunity to repair or replace it before we can claim a refund. We sent an email to BRG explaining everything that had happed. Giving them 14 days to respond. They have not responded to this or sent any of the promised information on to us regarding the car inspection before selling. We are now having to pay out more than the car cost or take legal action which will a further cost to us. I would avoid BRG Autohub completely!

"Extremely Disappointing Post-Purchase Service: Avoid this Dealer!" The dealer was initially helpful and gave a discount due to the fact there was no service done on the vehicle. Tyrone promised a 3-month warranty with local repair as I live over 4hrs from BRG, and RAC cover. The vehicle broke down on my way home, I could not make any contact with Tyrone. No effort was made by BRG to repair the issue, I ended up having to pay for the repair myself. The local repair garage informed me there was also an issue with the injectors. Numerous emails, texts and calls were made to Tyrone but no response. I then put the vehicle through the DOE, it failed on 14 items including majors faults with the brakes. BRG staff would not arrange for any repair locally, insisting the vehicle be returned for in house repair. I returned the vehicle and heard nothing for over 2 weeks, eventually all I got was excuses and another week went by. They refused to repair all the items on the fail sheet apart from the brakes and tried telling me there was no issue with the engine/ injectors. I requested a refund but was told the vehicle was now worth less than what I payed for it due to the items listed on the fail sheet, all of which were present when the sale was made. A solicitors letter was sent to BRG on my behalf requesting a refund, this was ignored. I eventually gave up after nearly 3 months of extreme stress from dealing with both members of BRG staff. Think long and hard before you part with your hard earned money and make a purchase from BRG. They will promise you everything you want to hear, in the end all they do is lie and deny!

Bought a infinity q30 today from BRG Authub’ guy cooke was fantasic ‘ very genuine and ur false type of salesmen u can get ‘ really nice man and got process done very quickly with no fuss’ thanks guy ‘ superb , barry.