Having been called by Brindley Volvo for a safety recall on my XC90 T8 I attended my appointment today to be told that the parts had not arrived. This is bad enough, but to offer no apology and insist that they did not have any contact details for me to let me know, which was somehow my fault. Apparently needing blonde seatbelts which caused the back order with Volvo was also my fault. Incompetent staff and apparently a management team who think the customer is always wrong.

I feel the manager was good during my experience. I had troubles with road tax which found out my new car had not been road taxed and Andy was fixing it and pay my fine. But when I spoke to new manager he was not interested in my complaint. Basically he was not caring about problem either. Ask him to remove me off their database. Regards, Stewart.

Had a problem with my air conditioning only blowing cold air in my xc60. Took it in to Brindleys and was quoted £198.00 to fix the problem which had been caused by a water leak from the windscreen leaking into the electrics .Wife went into collect the car and I received a phone call to say that unfortunately the work undertaken hadn't fixed the problem and -here is the insulting part, I would still be charged for the work. At no point was I told prior to this that I would still be charged if the job was unsuccessful. The car was returned to have the windscreen resealed and dried out and I pointed out to Gary the service manager that if the air conditioning wasn't fixed when I collected the car that I wouldn't be prepared to pay. Collected the car and was told everything had been fixed and the air con was now blowing warm-a 20 minute drive home told me this wasn't the case and as we were away for the weekend I left calling the garage until the Monday to let them know the air con was still not working. No apologies, just a 'we'll have to do further (chargeable) investigation'. I sincerely doubt the air con was ever working properly and I can only conclude that not only is their service department incompetent but deceitful and obdurate as well. I'm not quite sure how they get away with it and more to the point, how they stay in business.