Since I bought a car from here I have had quite a bit of bother with it the latest fault was back break light and indicator not working I took it in and was told the warranty didn't cover electrics so I had to pay £155.07 . I paid £499 for a 36 month warranty I checked on there website under warranties and it dose actually say electrical parts but manager at darlington lee Stewart was adamant that it dosent even though when widescreen wipers went faulty I didn't have to pay for them he said they did that as a goodwill gesture. I was also told that the part they needed went missing so asked for curtusey car was told they had none was I would have to wait till Tuesday then got a call saying they found part so when I got it home I tried to check part was unable to as screws were tightened to tight and casing is cracked with over tightening so not sure if part was brand new or second hand I strongly advise anyone buying warranty to make sure they give you book telling you all you need to know about warranty as they didn't give me one and had to search on internet for it

Collected the new ariya today and absolutely love it , the whole experience dealing with ged and Chris was a pleasure. Ged was so professional and it made a refreshing change dealing with someone who cared and had our best interests at heart. I would just like to add I have dealt with mercedes for the last 5 years and purchased 3 vehicle's but the service we have received from nissan has been far better and the quality of our new ariya is has good if not better. Well done nissan

Great service

I bought a car from here I travelled 130 miles to see it, I pointed out some marks on the bonnet which they said they’d touch up & polish a scuff out, on arrival what they had touched up was poor & the scuff still there, there was one dust cap on & three wheels didn’t have the caps over the locking wheel nuts. The car has since had the bonnet done & the caps have been sent down to me but my experience of getting a new car was totally ruined, I expected better from a big dealership.

I can honestly say the service provided by Nissan Street Darlington is out of this world. The salesman who looked after me was Tyler Wales, and his interaction was with integrity, honesty, and pure positivity. I am not very well versed with the technological aspects of cars, and Tyler went over and beyond to make sure that I was looked after and even spoke to my brother for further reassurance! Absolutely the best customer Service I have ever experienced. Thank you so so much!

Ask for Shaun Carter, could not recommend him enough. Very friendly, not pushy and extremely helpful. Works hard to find the right car for your budget, goes the extra mile with a smile.

Bought a car from them just 2 months ago and they sold me it with worn front brake pads and a worn out tensioner and belt. Had to get the work done due to brakes being something that I wouldn’t wanna wait to get replaced since it could become dangerous and as I try to tell them that the car came like like this they tell me it’s general wear & tear and they can’t do anything about it. Very silly business. sold me a car with worn parts and who knows how many more parts are like this on the car

My partner bought a Nisan juke from Bristol street motors Nisan at Darlington, not even a year ago, went to drop take it to an appointment for a service that Nisan phoned her and booked her in, my partner told them that she would need a courtesy car to get home and to work etc, they agreed and said that’s fine. Took car in just after 8.30 as online it says that they don’t open till 9am. Got there for them to turn her away and say they can’t look at the car till after Christmas now and that she’s not allowed a courtesy car as she’s not over 21. An absolute joke.

I wanted to say my sales person was very thoughtful and helpful. Careering and considerate.

After experiencing some issues with our Nissan Qashqai and been told it was a main dealer fix only we were skeptical anyway, booked car in no problems, dropped it off again no problems. After 5 hours they rang to say "Your car is fixed but its not fixed. It needs to come back in" We went to collect to be told they have turned the light off but now your rear wiper doesn't work. OK that's manageable. 4 days later we get a phone call from Gemma Winter your service advisor who said due to the cost of part we require payment. My reply was I'm at work and don't have card details with me my partner will be in touch. Advised we have a few other issues to be tutted at and told we knew this. My partner called into branch on Wednesday and said he wanted to pay for the part but we were experiencing other issues she then declared you were told this by our technician. Yes we were told about the wiper not the other issues we were experiencing. He asked for a manager who was lovely and asked what further issues we were experiencing. When driving home in the dark on unlit roads I had tried to use dip beam the headlights went out we certainly were not told this or the car wouldn't of left your forecourt while awaiting the part coming in. I was informed by Gemma that the part would take 5 days to come Andy one of the managers said depending on where it came from it could be upto 3 weeks. He sourced one that he could have here within 2 days after we informed him of our issues so far. So much for the made to order part that I was told we needed over the phone again by Gemma. I work in customer service myself and if I spoke to a customer the way she spoke to myself and my partner at least I would be on a disciplinary. However she has only been with yourselves since the start of the year so would assume she is still in a probation period and in which case I would of had my contract terminated. Regardless of requiring payment for the part up front the way is which she speaks to customers face to face and over the phone is appalling and under no circumstances acceptable. Had it not been for Andy our car would of gone to a different Nissan dealership to be fixed. To be told from the start your car is fixed but not fixed was not the right phrase to use our car was not fixed and had 4 issues coming out compared to only one going in. Yet we were made to feel we were the ones in the wrong in customer service the first rule is customer is always right and pays the money. We will certainly seek a different dealer out in future should we ever need the main dealer again. And I think Gemma needs to learn some basic customer service skills as her mannerisms are not the way to gain customers