Bought a new car from these cowboys and regretted it. It broke down many times. J. Hurt manager rude and unhelpful

I bought a 2020 plate Seat Tarraco from this dealership, my second car which I have purchased from them. On operating the handle which lowers the second row of seats the hinge snapped. I contacted the dealer to ask them if it could be replaced under warranty to which I was informed that it was likely wear and tear and that for investigation work I would have to pay £150 investigation charge. When asked who deems the repair a wear and tear item I was told it was the garage who decides (I can guarantee it will be deemed wear and tear). They then said that they would call me back, nothing. I rang a second time and they had 'system issues' and a second call back was scheduled, nothing. I contacted them a 3rd time at which point they did book the car in but once again informed me of the £150 charge which might apply if they didn't deem it warranty work (material failure is warranty work on a car that less than 3 years old). The gentlemen on the phone then informed me that the earliest date the car can be booked in for investigation is 12th May 2023, 3 months later and just after the warranty comes to an end! Is this a joke, I can book a service for next week but as soon as they might have to pay out it can't be done for months? its safe to say its the last car I will be buying from them.

Our 3 month old Seat broke down and was taken to Bristol Street Derby for repair, we were informed by them that we would not need to cover any hire car charges as the car was under warranty. Following repair the car failed again with the same issue 3 weeks later. Again Seat Derby confirmed they would cover hire car charges while our vehicle was in for repair. The car was with them for 3 weeks as they couldn't find the fault, and when they did they couldn't program the part to the car as they didn't have the correct equipment. They are now denying all knowledge of any conversations relating to hire car costs and expecting us to pay the bill. The general manager has even threatened to have me arrested if I go on site. Absolutely disgusting behaviour, avoid at all costs.

Avoid this dealership at all costs they tried to sell us a car that was already sold they found us another that they said was built and in transit by the sales manager and after it was delayed again we complained to Seat uk who told us the car wasn't even built and had no build date on it.We then went back to the dealership who said Seat uk were lying and it was in transit lying yet again. Please avoid this dealership they are incompetent and promise cars they haven't got and the managers treat you like s**t

Would have scored Bristol Street Derby 0 stars if possible. Was kept waiting for over half an hour without being acknowledged, was spoken to rudely, staff was rude to other customers as well as we witnessed, and we got 'told off' for not making an appointment beforehand - even though this was not advertised on the website. AVOID!!!