My parents are due to change their E Class Mercedes in a couple of months and had already decided that their next car would be a Ford Ranger. They booked a test drive at Bristol Street Ford in Stoke in advance and arrived well in time for their appointment. After being told on the phone that a sales executive would be ready for them and the car would be available to drive. They were made to wait for 30 minutes to be spoken to. They were then told everyone was busy and would be with them shortly, 15 minutes later a sales executive came up to them and said they would not be served today and nobody was available to test drive them. THEY WERE READY TO PUT THEIR ORDER IN THAT DAY!!! Nobody at Ford was interested in speaking to them and on two occasions they have been waiting longer than 40 minutes to speak with somebody. Do they look like they're there for a good time or something? will not be returning to any ford dealer in the UK as 2 bad experiences is far too many!! let yourself down massively.

What a joke Bristol Street Stoke are. Bought a car had to be checked over at another garage 2 day later thank god the finance company allowed us to terminate the agreement sales staff and managers do nothing but lie to you. Bristol st in Stoke bunch of amateurs. Would we recommend this Ford branch of Bristol Street Absolutely not.