I recently purchased a Land Rover Range Rover at BroadTower Automotive in Epping on August 11, 2018. This car dealer promised to pass the MOT test before I purchased the car. According to the sales rep at BroadTower, the MOT test was passed by Key Garage and the car was in good and safe condition. I have significant concerns about the quality of the MOT examination that was performed and in fact believe the examination was performed in a criminally negligent manner. Within two months of this test, I had to replace all four brake pads – nothing was noted in the MOT report. More concerning is the fact that the brake fluid pipe burst due to excessive rusting and this rendered the brakes inoperable. Luckily, this happened while the car was at rest. Had I been traveling on a highway with my children, this could have been a devastating event. As you will see from the attached pictures, it is clear that the fluid pipe was severely rusted and in need of repair, especially considering the potential consequences of brake failure. I had faith that a government-appointed agent would provide me with peace of mind that my vehicle was safe to drive. What seems to have happened here is that Key Garage was more concerned with helping BroadTower sell a vehicle than they were with the safety of the future operator. I find this to be unacceptable and contrary to the public interest. Following the brake failure, we had the car repaired by another MOT certified mechanic. In his opinion, it was unbelievable that none of this was cited in the MOT report. In his professional opinion, this issue was clearly visible and failure to identify this issue put me and my family at great risk. His recommendation was that we should bring legal action against BroadTower and Key Garage. I also brought the 3-month Comfort Warranty Coverage. I called Ben to schedule a repair. He has never arranged the appointment. I am requesting that you investigate this event and hold Key Garage accountable for its negligence.

Having seen a car I wished to buy online from BroadTower Automotive (trading as WBOC) initial communication went well although it was difficult to elicit specific information from Tyrone. around missing service history, maintenance receipts and details of any warranty. Despite these preliminary concerns I proceeded with the transaction having confirmed a price Inc. delivery by a transport company arranged by them, I did not travel 150 miles each way to see the vehicle (I wish I had in hindsight). Once payment was made communication with Tyrone. became more distance despite my efforts, obviously a bad sign. A week later than initially planned a delivery date was confirmed and then communication essentially stopped. The day of delivery and after prompting (again) I was told ‘the transport company’ will be in touch. They did not contact me, the vehicle just turned up, driven up, not on a flatbed as intimated. It turned up by what I later found out was a member of the firm’s staff (trading as WBOC), it was filthy both inside and out, had 0 miles left in the tank (thanks a bunch! What good customer service) and numerous issues which later came to light after further inspection Inc. missing wheel nut, missing jack and brace, nearly bald tyres (x2), paint lifting off bodywork, defective horn (how did it pass an MOT?), missing handbook, only one key, broken CD autochanger among other issues. I refused the car under the Consumer Contracts Regulations (new replacement for distance selling regulations) and despite offering to cover return transport costs the company refused to do anything, in fact Tyrone only said, ‘don’t shoot the messenger, I’m only an employee’. The owner and MD Thomas Delgado responded through Tyrone stating he was not willing to do anything, he believes he has done nothing wrong and finished by stating I should have viewed the vehicle. The last point has some merit although why is BroadTower Automotive prepared to sell to customers who do not view vehicles who then by default must adhere to the Consumer Contracts Regulations. I now have to either fight via a solicitor to return the vehicle and claim a refund or keep the vehicle. Their warranty is an in-house one covering only the gearbox and engine though there is no document only a few words noted on the sales invoice. Thomas Delgado has a sister company amongst others with various registered offices called ‘We Buy Cars Today’ so I presume this is the route most of their cars come from, most being a pile of rubbish with faults which can’t be part exchanged in the normal way. They do not know the meaning of customer service, once they have your money and the car has been taken that’s it – don’t expect any help, emails aren't answered, phone calls aren’t answered, and your number will be barred from their ‘mobile’ phone. Thomas Delgado does not care about customer Support! If you do buy a car from BroadTower Automotive and its okay that’ll be thanks to the previous owner and how they looked after and maintained it and nothing to do with this this bunch – BUYER BEWARE!!!!!! And just to finish, my local garage has given the vehicle a thorough health check, Surprise Surprise there are more problems, the brakes front and back were worn to dangerous levels, the handbrake shoes had disintegrated and were jamming the rear braking mechanism and the calipers had worn out because the brakes had worn to unsafe levels. So, to make this car safe £1000. This car was sold in a dangerous and unsafe condition and to me reaffirms a complete lack of care in customers and their safety.