Broadtower Automotive are the same lot that used to be AutoHub down the road in Ware, Avoid.

I would not buy any car from Broadrower Automotive. i have had an awful experience so far YOU CANNOT FIND THEIR OFFICE IT IS NOT ADVERTISED OR EVEN A SIGN ON THE DOOR they bullied me into paying a deposit even tho i said i wanted to leave and view a similar car IN KENT. i found out through my homework from the previous owner the prospective car i was purchasing was not viable as had so many issues and advised not to buy the car TOM THEN SAID THEY HAD AN INDEPENDENT MECHANIC GIVE CAR A FULL CHECK AND REPORT YET WAS NOT FORTHCOMING WITH THIS REPORT!! REASON GIVEN THEY CANNOT DISCLOSE THIS INFORMATION-WHY ? i SPOKE WITH TOM THE OWNER WHO WAS VERY ABRUPT EVEN ARROGANT SAYING I KNEW I WOULD NOT GET MY DEPOSIT BACK EVEN THO CAR WAS NOT HOW IT WAS DESCRIBED TO ME THEIR BULLYING SALES TECHNIQUE IS VERY BRASH AND THEY ARE VERY CONFIDENT AS THOU THEY HAVE DONE THIS ALL BEFORE ! I WILL CLAIM THROUGH VISA MY DEPOSIT AS FEEL IT WAS FALSELY DESCRIBED MY HONEST OPINION CANNOT TRUST A WORD THEY SAY. PROFESSIONAL SALESMEN NOT CAR DEALERS WITH A CONSCIENCE.

First impressions of Broadtower Automotive were great. The location was great and the salesman Tom was friendly. The car looked great and on a test drive appeared to drive fine. The price was good for the mileage. Looking at the service history however it had been serviced between 2005 and 2011 and nothing after. At this point I had suspicions and we should have walked away. But Tom assured us it had been serviced by them but couldn't find the receipt but would post it to us when it was found. A warranty for the engine and gearbox was also thrown in for 6 months. After nearly a week of me chasing them they claimed the car had not been serviced in an error. Also giving me a story that a local mechanic had previously owned the car and it had been maintained even though after 2011 nothing was in the book. At this point I considered returning it and should have and not trusted them. But I swallowed the offer of a payment direct into my account and the hassle of getting it serviced at my local garage. The MOT was due in march and that should have also raised more concern to me as this was only 5 months away. March arrives and just about 1000 miles covered and low and behold major problems. Front bushes have gone and it needs rear disc pads and brakes to pass an MOT. Which will cost £600. But that's not the end it needs a new gearbox cost £1800. Of which the warranty only covers £500. Don't not buy a car or trust a word Broadtower Automotive tells you.

It appears Broadtower Automotive is a new set up name for Autohub Ware. Have a look at Autohub reveiws on site and avoid this place.

Lovely car, great service. I bought my Fiesta from Broadtower around a month ago and I have to say the service was excellent. The car runs like a dream and I found the staff to be very friendly and not pushy. I am surprised to see the review of 2/5 someone else left, I don't think they could have been more friendly. Will use again.

Buying a car is usually a great experience with plenty excitement and good service but in on this purchase, they did not fulfill in providing a good customer experience. Found Tom and co-workers to be evasive and not very helpful. This was further compounded when the promised service (to the car) was not carried out between viewing the car and collecting. Then, arranged to collect the car on a Sunday, travelled 2 hours to get there only for Tom to arrive close to an hour late (no one else in to help) while I stood outside waiting. During the hand over, highlighted that the remote key was not working properly, Tom insisted that he keep the key and arrange for it to be repaired, only to lose it in the "post". When I asked for proof in that the key was indeed posted, Tom could not produce the receipt and advised (after numerous calls) that he would not replace the key. To sum it all up, terrible service from an unfriendly bunch and in my opinion need lessons on customer service.