13% Reviews
replied to
66% Recommend
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59 reviews from our car dealer reviews community
Leave a review for Brooke MOT Centre
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59 reviews from our car dealer reviews community

Leave a review for Brooke MOT Centre
Leave a review
"Good Service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was initially put off attending the garage due to the recent bad reviews, however they had the car I liked, at the right price and mileage so I thought no harm in a visit. Make own mind up, don't listen to negative reviews. Glad I did, got the car I wanted and the whole team were pleasant to deal with, no pushing a sale. I would recommend if your here looking at a car, visit them and make your own minds up. I have had to contact since purchase to iron out a minor niggle but that has also been resolved to both our satisfaction after a slight delay or it would have been 5 stars. Nice team especially Emmanuel.

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"Go elsewhere "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Emanuel will say and do anything to take your money. Total opposite once you've given him your money. So unprofessional. Very disappointing.

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"Shocking "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I enquired about a vehicle and if there was any negotiation. Brooke replied asking what I was thinking. Naturally i replied asking what their lowest offer would be. They then replied with keep looking. Brilliant sale technique.

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+7 Found this review helpful
"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford Fiesta from Emanuel at Brooke MOT centre and I can highly recommend him .... a pleasure to deal with. The car was in excellent mechanical working condition and lovely to drive. MOT done prior to purchase and passed so nothing to worry about for us. If you are looking for a reliable and well priced used car, Emanuel at Brooke is your man.

"warranty what a joke"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought hyundia tuscon in may from here good car had probelm with engine management light coming on took it back all they done reset sensor 2 weeks later same thing happened again took it back they done same thing again. 3 weeks later same thing happened so this time they said would lend me a car while they sorted it. every time i phoned they never had a spare car handy so they said they would phone me when they had one . guess what never heard from them surprise surprise now warranty ran out .took it to my own garage and for £85 00 he cleaned filter in exhaust system which was full of soot put it on dianostic machine and got it running perfect.so yf you buy a car from here dont expect arfter sales service because as far as i am concered it does not excist.

"Wouldnt recommend"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here. On first day of driving it we had issues, so i called them to be told by salesman he had received 3 Other calls with same issues on other cars sold by them, i was told to get car back to him. We took it to them and wasnt even offered a loan car. Would i of trusted one of their loan cars, i very much doubt it. Service from start to finish was shit. Perhaps some customer service training would come in handy!!!!!! Left to stand out in rain when we went over to view to then to be seen by a mechanic who knew nothing about the car. It was a shambles. Finely got car sorted after them holding onto it For over a week. We were promised a phone call when it was ready to be picked up, we never got one. We had to do the chasing.. I Would never return here and wouldnt recommend to anyone. Steer clear.

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+17 Found this review helpful
"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car here, Wheels didn’t fit and had been ground back with a grinder, they couldn’t even do that right as hitting brake calliper. Super glued a split air intake and has a foul o2 sensor. Wouldn’t answer phone calls either

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+15 Found this review helpful
"L200 barbarian "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely at first the seller, only had truck for 3 weeks then covid 19 hit so did not use, was told 12 months mot, checked after only, 2, said full service sent picture on the left getting services, had problems straight away, got a mechanic to look, air filter not change, fuel filter not change, no oil change, egr valve blocked, and 6 inch split in intercooler hose, patched with superglue, would never buy a car off these cowboys best bet a horse

"Outstanding Customer Service!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased a fiat Panda from here by doing the whole business remotely for the very first time in these difficult times, I have to say Emanuel has been brilliant, he responds to emails very well even after close of business and late evening to late in the night. For a sales guy to do this is amazing how many dealers can you say who will email you up to 11pm at night not many I bet... This is commitment and brilliant customer service. Another plus point Emanuel offers free delivery to your doorstep you don't have to leave your home which is a brilliant service to offer, how many dealers offer this type of service very few even a main dealer don't deliver hardly, for the service these guys offer is brilliant. Emanuel answered my questions on email and sent pictures of the service info which was no bother for him to do he was more then happy to assist. I'm pleased I have made my purchase with this guy his customer service is 100% 5 stars to you Emanuel, I'm looking forward to taking delivery of my new car early next week. 😁😁😁😁😁..

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"Disappointing patronising service "
2.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes 280 slk from Brooke MOT Centre i accepted the fact that being 15 years old it will not be in showroom condition i arranged the deal a small amount of money off for no part ex and I would get it serviced the Dealer offered a full years MOT i arranged pick up on a Saturday when the day arrived the Dealer was more interested in what his partner was doing rather than attending to me after a wait of 45 minutes he said i had his full attention i did because he wanted the money he did not offer a talk thru of the car it was just give us the dosh and go Now for the real gripe once I got home Home 3 days later I went thru the car i have had to replace the brake pads which only had 4 mm of braking surface left both back indicator bulbs were showing white light not Amber both these are advisory on MOT but my MOT was clear also front tire had a slow puncture nail in the tread again not picked up plus to top it all i had to replace the thermostat and the power steering pump was very low on fluid this has caused pump to fail and I have had to replace that as well cost to me is well over what I negotiated off selling price Would i take it back for the Dealer to repair no chance i would not trust them to do the job would i buy a car from Brooke MOT center what do you think this is an honest review i have kept all the parts that I have replaced so when you are told the car has been checked make sure you get it checked for your peace of mind

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Dealership Information

Brooke MOT Centre is an Independent dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
59 reviews3.8 out of 5 stars — Rated Very Good
Excellent
40
Very Good
1
Average
2
Poor
4
Terrible
12

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  • Contact Information

    Address

    Brooke MOT Centre
    Norwich Road
    Norwich
    Norfolk
    NR15 1HJ

    Get in touch

    01508 558666
    http://www.brookemotcentre.co.uk

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Brooke MOT Centre

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