Initial signs looked. Good selection of cars and reasonably friendly service. Jack served me and showed me the car I was interested in. Was very affable and we chatted a lot. Offered very little information on the car itself but instead, told me many long stories of his customer service priorities and issues with previous jobs. Despite not learning much, I at least felt reassured that customer service and satisfaction was a priority. Car was over priced and not prepared at all. Dirty and needed the basics you would expect from a high end dealer. I was told in no uncertain terms that the price was not up for discussion. But that the car would be prepared to a very high standard. I was told alloys would be refurbished as they had some bubbling and some scratches. Thought about it for a day or so, and then decided to take the car. Arranged for collection and payment. It was overpriced, but I didn’t want to carry on looking. It ticked most of my boxes. Went to collect the car. Didn’t look like it had anything more than a wash and dry and certainly not the detail I was promised. Decided to let that slide as I enjoy that aspect myself anyway. I’m no stranger to a clay bar... Alloys had not been touched. I pointed this out and jack told me to return the car tomorrow,and they’d do them. Said they had forgotten to them. I did so next day, and they seemed to sort the bubbling, but was by no means a refurb. I should have kicked up a fuss then. I chose to let it slide. Took car home and after a few days I noticed more things amiss. No spare key at all (and I was not warned it was missing), one illegal tyre (despite being marked as well in limits on Brownroyd’s checks), one almost illegal tyre and more cosmetic issues not addressed. I flagged the key and general dissatisfaction with jack. Was just told “it didn’t have one” and then had subsequent emails ignored. I researched names of owners of Brownroyd from companies house and mentioned them in an email. That got a reply, and told me they’d be in touch. Months later nothing has been done. No contact from them. I’m paying for two new tyres and a spare key from BMW. At great expense. And slowly sorting the paintwork and wheels myself. It’s a shame as it’s a great car in a lot of ways. A dealer to be avoided in my experience. Id certainly never go back. Lessons were learned.

I bought a Mercedes Benz c class c220 cdi sport from them for nearly £10k the car had issues they hid the mot certificate it had x3 nearly bald tyres injector 2 was leaking all 4 alloy wheels were corroded one rear door didn’t work they claimed the car was showroom condition when I complained they said sorry they’re nothing we can do apart from buy the car back from you for £6k this was a few day’s after purchase I refused.

The guys at Brownroyd Motors were helpful and knowledgeable about cars. The Ford I bought was in good condition also really clean. As a whole it was great and would recommend!