They Lye and don’t honour their word. My wife was charged for a part which wasn’t needed, Therefore she ordered a part on the basis she was told if you cancel within 24 hours they promised her a full refund so on that basis she went ahead. She phoned them the next day to cancel as she had decided not to get a new car after thinking about it she was told, they had ordered it from MG Birmingham they cannot cancel it. We never had the part yet was charged £200 for an item which never received total rat bags…..who don’t care, jokers, never ever buy a car from them their liars and disrespectful. I personally work in the car business and know they could have cancelled it, it caused great distress to her as she is very astute with money, they took advantage of her for their own gain…..

Called in a few days back so my FiL could look at a possible PX on his Sandero. My previous appalling experience with budget motors was when my brand new duster came with scratches all over the roof, upon receipt I highlighted these issues and put a stop on the deal. The sales manager and I agreed that the scratches would be sorted when it came back for its first service. Surprise surprise, when I went back he was no longer employed and no one would honour the agreement. With this in mind I tried, in vain, to talk my FiL out of going to Budgen motors. This time we found a car he liked, whilst in the middle of the deal the sales person informed us the other sales person had sold the car, this was not someone in another branch, he was 6ft away, literally unbelievable. They are so desperate to make quota they are willing to embarrass a colleague and reassuring remind me that it without doubt the most unprofessional organisation I have used. Never again.

Bought a car of iszak he was very helpful he explained everything as I went through the progress of buying the car

I did a part exchange for a 2008, Nice car & drives well for now, BRAD HUGHES, the the salesman , WAS BRILLIANT, he went above & beyond to help us , in every way, A TRUE YOUNG GENTLEMAN, but when i opened the bonnet the nxt morning the sight that greeted me WAS AWFUL, Cobwebs, dead leaves, Thick grey dust, dirt & God knows what all over the engine & bay. IT was supposed to have had a service the day before, ( I THINK NOT ) The service DPT let YOU & I down badly BRAD , they are just COWBOY FITTERS IN MY OPPINION & not worth SPIT, , SO buy your nice car from Budgins BUT AVOID THE SERVICE DEPT LIKE THE PLAGUE !!!!!!!!!!!!!!!!!

Smashing experience at budgets cars Shrewsbury Ella the sales ladie totally wonderful very friendly and very competent at her job I’d go back there again

Appalling service from start to finish. Part exchanged our car for a second hand e208 from the dealership. This process started in December and we didn’t receive the car until over a month later. We completed over 7 trips to the dealership (a long distance) and on every visit there was an issue. After finally receiving the car, a week later 5 faults appeared on the dash at the same time so we had to take the car back yet again. After weeks being in for repair, we returned as per instruction, to pick up the car only to find they haven’t fixed some of the faults. A wasted trip and had to wait further for it to be repaired yet again as they “didn’t see the paperwork for the repair”. When we received the car again, we noticed there was no information on the cars service history and later found that it doesn’t have any service history. They had not told us this when purchasing the car. On a side note, they replaced the tyres that I mentioned were worn when first seeing the car, with the cheapest, and I mean the cheapest (£41) non-ev tyres they could find. The dealership also “cleaned” the car which I assume they mean they hoovered it briefly as that’s all it looked like. Avoid this dealership as they do not provide a premium service. It is mediocre at best.

Esme was very welcoming and friendly. Buying car was easy esme was very professional and put me totally at ease,also coffee was very welcome after long drive

I dealt with a young man called Lewis. He was fantastic from start to finish helping me find my car. Very helpful answered all my questions. Spent time with me going through everything so I did not feel I was getting rushed away. Big thank you.

Aaron was the best possible salesman and went the extra mile. Nothing.too much trouble . Arriving at 12 noon we drove off in a new car leaving ours in.part exchange in 3 hours with test drive and all paperwork done. Astonishing. Full marks all round Delighted.

Ella was knowledgeable about the vehicle I was interested in and informed me of everything that was available on the service plans and the part exchange price was fair. Would definitely purchase another vehicle off Ella.