Richard S, March 2025
"Not a bad little car"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My only reason for not giving 5 stars is because BYD doesn't have a service technician in Chester. As for the Seal U itself, it's not been a bad little car and I'm getting on great with it. I don't like to be pushed into anything, and I felt Matt had the right balance of being there to answer your questions and not coming across as pushy. It's my first time owning a hybrid, and it's been perfect for the small trips I tend to do to the supermarket.
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Sharon from BYD Chester in response to Not a bad little car
Good Afternoon Richard, Thank you for your 4-star review. We sincerely appreciate your feedback. I would like to inform you that we currently have two BYD service technicians available in Chester should you need their assistance in the future. We are delighted to hear that you are enjoying your Seal U and that it meets your driving requirements perfectly. Thank you once again for your patronage, and we look forward to welcoming you back soon
Sharon - Swansway Motor Group
Richard W, March 2025
"Smooth process "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I felt that everything went smoothly while I was making my purchase of the Atto 3. Matthew (the salesman) was a nice bloke and great to deal with.
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Sharon from BYD Chester in response to Smooth process
Good Afternoon Richard, Thank you for your 5 Star Review. Your comments are gratefully received and we are delighted that Matthew looked after you. Thank you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
John B, March 2025
"Definitely 5 stars!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Definitely 5 stars for BYD Chester! It was thanks to a recommendation from someone that I knew to get a Seal U and I'm glad I did because I've been getting on very well with the car, I love it. Matthew looked after me throughout the process of calling up, going on a test drive and at the handover but from start to finish he was faultless. I would happily recommend people to visit BYD Chester.
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Sharon from BYD Chester in response to Definitely 5 stars!
Good Afternoon John, We sincerely appreciate your five-star review. It brings us great joy to know that you are pleased with your new Seal U and that our team provided you with comprehensive assistance. We would like to take this moment to express our gratitude for your business and for recommending us to potential customers. We eagerly anticipate the opportunity to welcome you back in the future. Sharon - Swansway Motor Group
Neil P, March 2025
"No pressure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
To be fair to Matthew (the salesman), he was one of the better salesmen that I've dealt with while purchasing a car. I felt he kept me and my wife in the loop and not once did we feel pressured to go ahead with the car. There was an issue at the start, but once I took it back, they sorted it there and then. The car hasn't had the issue since.
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Sharon from BYD Chester in response to No pressure
Good Afternoon Neil, Thank you for your feedback. We are delighted to learn that you and your wife experienced excellent communication and that Matthew and the team provided attentive service by thoroughly explaining everything and addressing your concerns regarding the issue you encountered during your early ownership. We would like to take this opportunity to express our gratitude for your business, and we eagerly anticipate the chance to welcome you back in the future. Sharon - Swansway Motor Group
Mr S, March 2025
"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car purchased from BYD Chester was for my wife, but she loves it. Everything has been great with it, and the service from the team was spot on. 10 out of 10 up to now.
+0 Found this review helpful
Sharon from BYD Chester in response to Spot on
Good afternoon Mr S. We sincerely appreciate your 5-star review. Your kind remarks bring us great joy, and we are thrilled to learn that you are satisfied with your customer experience and your wife is enjoying her new BYD. It is gratifying to know that the process was seamless and straightforward. We would like to take this opportunity to express our gratitude for your Business. We eagerly anticipate the chance to welcome you back in the future. Sharon - Swansway Motor Group.
Michal P, March 2025
"Can't complain"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far everything is going well with my first electric car. I had a hybrid before this but I still found Matthew to be very helpful while I was making the purchase. His customer service was great. There was a couple of days delay to get the car but it wasn't anything too long. I've got no complaints, I'm quite happy.
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Sharon from BYD Chester in response to Can't complain
Good Afternoon Michal, I appreciate your review. Your feedback regarding Matthew has been communicated to him, and we are pleased to have received your insights. Your comprehensive account of your experience at BYD Chester will be beneficial to others contemplating our dealership. Thank you for choosing us, and we hope you are enjoying your new BYD. We eagerly anticipate your return to the dealership in the future. Sharon - Swansway Motor Group
Trevor P, March 2025
"No problems"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my Atto 3 since January now, and up to now I haven't had any problems with it. 4 stars only because I need to get used to driving a completely different car, but I'm enjoying it.
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Sharon from BYD Chester in response to No problems
Good Afternoon Trevor, Thank you for your review. Your detailed customer experience at BYD Chester will assist others who are considering using our dealership. Thank you for your business and we are thrilled you are enjoying your new Atto 3. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group
Brian D, March 2025
"Seal U"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5⭐
+0 Found this review helpful
Sharon from BYD Chester in response to Seal U
Good Morning Brian, Thank you for your five star review! We wish you many happy miles in your new Seal U. Sharon - Swansway Motor Group
Charlotte P, March 2025
"We love the car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would rate Matthew a 5. He was very patient with us, as me and my husband always have so many questions. Always friendly and happy to help. We loved the experience he gave us when we collected the car. We had the kids with us (never had a new car before) and it felt so special. We still don't know how to use all the technology on it, but that's only because we are stupid with stuff like that. We love the car.
+0 Found this review helpful
Sharon from BYD Chester in response to We love the car
Good Afternoon Charlotte,
We sincerely appreciate your five-star review. It brings us great joy to learn that your entire family was present to celebrate the acquisition of your first brand new car. Welcome to the BYD family; the vehicle is equipped with remarkable technology that may initially seem overwhelming until you become accustomed to it. We will certainly pass along your kind remarks to Matthew, who will be delighted to know that you were pleased with his customer service. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
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