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77% Recommend
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18 reviews from our car dealer reviews community
Leave a review for C D Cooke Car Sales Ltd
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18 reviews from our car dealer reviews community

Leave a review for C D Cooke Car Sales Ltd
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"Bob"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought an audi a4 estate and had nothing but trouble with it. The first problem was with the brakes which caused a disc to get so hot I couldnt touch my tyre and the wheel bolts turned purple. They sorted it for me but I quickly realised the car had major issues with its turbo causing massive clouds of smoke and no power when pulling out of junctions a couple times every journey. They took the car for a week and gave it back telling me it was fixed only for it to do the same thing at the first roundabout I came to. Mr Cooke took car for a drive and when it did the same thing with him driving he insisted it was traction control and completely normal. Apparently all audis he has sold have 5 seconds of turbo lag and pump out massive clouds of smoke. He refused to do any more and I only got a refund after getting my solicitor, audi and the finance company involved. While all of this went on I also had to phone countless times to get a couple minor things fixed they agreed to do before I purchased it. Everyone of there salesman lied time and time again about what was delaying the parts and turned out they were waiting for items to appear on eBay. Its when you get a problem that you see what people are really like and you wont get much worse than cd Cooke car sale if you buy a car.

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CD Cooke from C D Cooke Car Sales Ltd in response to Bob

Dear Mr J. Welch, It has taken a while to respond to your review as it has been submitted under a false name (Bob) and taking in to account such a long period of time has passed since you purchased a vehicle from ourselves. I do apologise for the sticking brake caliper which became present on the vehicle shortly after purchase. Unfortunately this can happen due to vehicles being on our forecourt sometimes for several days without being moved. As you have stated yourself, this was rectified for you. There were no other faults present on the car. The Turbo Lag you are describing is a characteristic of the Audi 2.0 TDi A4/A3 range as it reduces Torque Steer in First Gear - This is well documented online and can be confirmed with a phone call to Audi. I myself drove the vehicle with yourself present and I can confirm the vehicle drove exactly as expected (a Turbo Lag delay of 5 seconds as you mentioned in your review is not entirely accurate). As you were dissatisfied with the vehicle and convinced there was a fault present, we took the vehicle back and gave you a full refund. The car was extensively road tested and then re-sold to a very happy customer who has since returned the vehicle for its first 12 monthly free service (we now offer four years free servicing with every car sold) after completing a staggering 17,000 miles trouble-free. This in itself once again confirms there was no problem with the vehicle and it was simply a characteristic of the vehicle which did not suit your driving style. I am disappointed you have written a negative review about the Company 18 months after you purchased a vehicle from ourselves, especially as we accepted the return of the vehicle for a full refund and always dealt with yourself amicably and professionally. Regards, CD Cooke

"Leah"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Volvo C30 from these guys. The car was very competitively priced in comparison to other car dealerships and they gave me a fair price for my part exchanged car. Friendly bunch of guys who aren't pushy at all. Highly recommended!

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"excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't suggest any ways in which they could have improved their service, they were helpful but not overbearing, there was no dramas or delays it was all very simple and straightforward. I would absolutely buy from CD Cooke again.

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"seamless service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car buying experience was seamless, aside from a few minor bits that needed sorting the car is excellent, the dealership took care of it all at no cost to myself. I'd happily recommend CD Cooke Car Sales.

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"car buyer in cornwall"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The dealership failed to tell me that the head gasket had previously gone on the car but they have taken out any required repairs under warranty. Although they could have communicated the faults with the car better, the way the staff and the mechanics have been is brilliant and I would use them again if they had the right car.

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"Straight forward process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

C D Cooke made the process of buying a car so straight forward and easy that it took all of the pressure out of it. If you are looking to buy a car from the area then look no further!

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"ASVW1"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a VW from CD Cooke and must say I am very happy with the purchase. The day after I got the car one of the wing mirrors fell off but CD Cooke replaced it really quickly, which I was very pleased about. The only downside is that a few friends have said that the car was over valued however I am more than happy with it and believe it was worth the money.

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"good local dealership"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything went well with this dealership and I definitely think the car was exactly and described and clean when I went to collect it. The main reason I would recommend them is because they are local to my family and friends and they do offer a good service

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Dealership Information

Located in Saltash and serving the county of Cornwall; CD Cooke Car Sales Ltd are a used car dealership that offers some popular makes and models. With used Audi, Honda and Seat cars, just some of the names they have in stock, C D Cooke also have on site finance and part exchange services too. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews4.1 out of 5 stars — Rated Very Good
Excellent
10
Very Good
5
Average
2
Poor
0
Terrible
1

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  • Contact Information

    Address

    C D Cooke Car Sales Ltd
    Moorlands Trading Estate Forge Lane
    Saltash
    Cornwall
    PL12 6LX

    Get in touch

    01752 841515
    http://www.cdcooke.co.uk

    Opening times

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About C D Cooke Car Sales Ltd

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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