Jennifer J, March 2017
"Bad customer service from owner"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car from Cantilever Car Centre a few months ago, excellent service, until you go back when something goes wrong with your car you have bought. My car was leaking oil so I took it to the garage were I bought it, and spoke to Dave the owner, he was awful and quite rude, saying " the car has had it!" and I have never known this to happen to this make of car and more! He continued to cause a scene it was shocking the way he spoke to me, he wouldn't have spoken that way to my husband like he did to me. After all the fuss he made, all it needed was a new oil filter!! So if you are a woman I would stay clear as you will only get abuse if you go back when there is something wrong with your car you have bought, or make sure you have a man with you. He is huge four times larger than me at 5ft 2" it was quite disturbing, I did not take the car back to complain I took it back to the garage I bought it from to pay to get it fixed, We have only lived in Warrington for six months and do not know any other garages. One star only because it is quite near to were I live in Warrington.
+5 Found this review helpful
Emma W, March 2017
"Dreadful customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This morning my husband and I went to this dealership to view a Golf 1.4 with a view to purchasing. We had the misfortune of having to deal with Alf, whose customer service skills are non existent. The vehicle had multiple scratches which were not mentioned on the details on the website. When we mentioned this to Alf he said "it's a used car so what do you expect. I cannot make a used car a new car. It's immaterial to me whether you buy the car or not as I sell a hundred cars a week, and don't need to sell this to you". He said this on a number of occasions when we asked questions about the car. We found this attitude to be totally outrageous, and have never experienced such rudeness from a retailer. As a result we would seriously question after sale service offered, and we would never consider purchasing a vehicle from this dealership.
+4 Found this review helpful
Very H, November 2016
"Excellent experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would definitely recommend this dealership. I purchased a Peugeot 207 from Cantilever Car Centre a few months ago for a brilliant price! It was very nice and clean and in amazing condition and I have had no issues with it what so ever. The dealers were extremely helpful.
+0 Found this review helpful
Raymond B, October 2016
"Good range of cars"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car from here back in July. I part exchanged my old car for a fair price. The car was clean and as described. They have a good choice of cars. I have had some issues with the car which the dealer offered to cover the cost of but when the work was more extensive than I originally thought I had to do a lot of running around to get it fixed. Its all sorted now though. I would still recommend this dealership.
+0 Found this review helpful
Mr S, August 2016
"Really happy"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service at Cantilever Car Centre Limited has been top notch! I bought a Vauxhall Astra from them in May. The car did have to go back in because of a Miss firing Cylinder but the dealership paid for the repairs even though I was just out of my warranty! Saved me £160! Really happy I would definitely recommend this dealership.
+0 Found this review helpful
Gavin J, May 2016
"Gavin"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car was bought as fully working an no issues. Although they did put an MOT on the car, it had several engine oil leaks which became apparent later - they must have cleaned the leak beforehand so it was not noticeable.
Customer service is especially poor - after agreeing a price over the phone, they tried to back track on it. Additionally the car wad filthy inside and they refused to even have a light clean done.
AVOID AT ALL COSTS
+2 Found this review helpful
David from Cantilever Car Centre in response to Gavin
I notice this review isn't verified ,we don't seem to know about your purchase or complaint I've asked once and I'll ask again what car did you buy?
Garry C, November 2015
"excellent after sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The after sales care from Cantilever Car Centre was particularly good, when I had an issue with the power steering not long after buying the car they had it back in for 3 days and fixed it at their own expense and kept in touch during, the car has been perfect since and I would fully recommend them.
+0 Found this review helpful
James P, November 2015
"James"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff at Cantilever Car Centre were fantastic, they made sure everything went as smoothly as possible, I was very impressed at how speedy the whole process was. I recommend them 100%
+0 Found this review helpful
Kevin B, October 2015
"Kev"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No qualms what so ever, the general customer service was very good, the car was ready on time and exactly as described on the website, everything was simply perfect.
+0 Found this review helpful
Lorraine H, November 2014
"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Unfortunately 3 weeks after i purchased the car i had a crash and the car is a write off. This has all been settled the loan agreement has been paid off. Prior to this happening Cantilever Car Centre were fabulous, the company allocated me 1 advisor which was helpful, the service they provided was professional and friendly. The dealership even brought the car to me, at home, to view, which is roughly 9 miles away, this I thought was outstanding service, i viewed the car in my own comfort. Out of the whole of my journey i would say that was the biggest thing that specifically stood out as it showed brilliant customer service. I would definitely recommend Cantilever Car Centre... Top marks!
+0 Found this review helpful
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