Bought a car and it arrived Saturday evening. Later at night. Seemed to be okay on arrival and I was handed warranty leaflet and invoice. Next day in the light. There was two cracks to the window screen. Tip in back seat. Side steps once I put my foot off fell off. I immediately contacted the seller who told me not to worry he would sort the side steps just get a price from a local garage. I booked this in at a local garage. They told me that it would be a complete new set as they were eroded and could not be welded back on. I called again to raise concerns of a rattle and very noisy engine. I decided to call the warranty leaflet provided on sale date 15th April. I was told no warranty was active. I then tried relentlessly to contact them left voicemails messages about my concerns. They told me not to worry it takes 5 days. I have been chasing the side steps and warranty all month and getting no where fast. Finally he sent it to me on May 5th. I wanted to get the car checked asap fluid was leaking engine was really noisy and rattling so I needed it to be covered. I waited 5 days as advised last time and contacted warranty. It was invalid as I bought car 15th April and these issues were before the warranty started. Completely had. I’ve requested a full refund request as I am within my 30 days according to Consumer Rights Act 2015. Shakoor asked me to put it in writing which I did on May 10th. Since then I have not had a reply or an answer moving forward to rectify the situation. I feel conned out of £6825. I have contacted Auto Trader were I seen advert to let them know and it now looks like I need a legal team. The MOT was not given on sale although it was done day before so today I am contacting DVLA fraud as I believe they have switched off the warning lights. Car smells like something is burning it’s leaking and sounds like a black Hackney old fashioned taxi. Wheels are dragging to the right making it difficult to steer safely. I have young children which they were aware of. I am in talks with Consumer Services regarding my rights. I am entitled by law to a full refund. My messages and emails have gone unanswered to date.

can’t give anything less than 1star or i would do …. the pics shown online didn’t show the damage internally OR the dirt inside either … well they delivered this heap of junk to me late at night in the dark and rain so i couldn’t see it properly i sat in the passenger seat with some bloke who asked me to sign here there and everywhere which was rushed like mad by him i said ive not examined the car he said it’s ok … i was told the car was perfect little did i know it was by a con man … the reverse camera wouldn’t work which they said they will replace ok that’s great then they left … the next day i went out to look at it and found a lot of damage inside which had not been pointed out nor shown on pics on the website either seat handle broken ripped driver seat broken back window catch all the inside door handles scuffed there was more too and the dirt that had been left inside was horrible bits of food and crumbs everywhere (which they said if it bothered me they would send me £20 for a quick wash ..bear in mind a proper valet is at least £35 )… THEN i moved it off my drive and the engine light came on…. i tried to ring them no answer so had to backwards and forwards with messages which they now complain about (well answer your phones then ) they want me to drive it to a garage with the light on and find out what’s wrong with it then they will see what to do as they don’t hold any responsibility for the interior damage and apparently i had inspected this (which i have cctv which proves i didn’t ) … i have contacted my solicitor citizens advice police and the ombudsman and within my rights to have a full refund wether it has faults or not but it’s now leaking oil aswell may i add … this car had an mot in 2021 with advisories on then nothing until 2023 (may i add the police thought this was very strange aswell) and miraculously it passed with no advisories what so ever but with no proof of the work being carried out at all …. now they are refusing to message back and i’m stuck with an unusable car and out of pocket by 5 and half grand … avoid these like the plague they are rip off merchants … they have been sent letters that they have ignored and this will be going to court and the police have been informed aswell as the mots as they are obviously dodgy … they also changed their terms and conditions the day i put my complaint into them about my statutory rights and now these conditions are all about the statutory rights i stated i have (very coincidental) ALSO they say a load of rubbish prices added on their invoice about service (which is has not had since 2021) and warranty etc which then reduces your car value by £1000 absolutely atrocious this is … BUT trading standards have told me that’s rubbish it has to be a FULL refund of ALL monies paid to them including delivery as they delivered to me despite what NEW terms and conditions they have have put down … PLEASE STAY AWAY from this company they are so dishonest and tell more lies than pinocchio read other reviews on google about them you can tell half of them the good ones are false probably by the same mot garage they use …. BE WARNED .. 🤬🤬