Customer service is great and they’re very honest about everything

DO NOT USE! Where do I start… if I could give this company 0 stars I would! I am not one to write google reviews but I feel like this is totally necessary. This company have sold me a Mercedes a class back in March. As soon as I drove it home I noticed problems with the vehicle for example the brake disks and brake pad where worn and also the ENGINE management light was on, the start and stop didn’t work ( I mentioned this to them before I left and he told me the car needed to HEAT up!). The costs to get this vehicle repaired was over £1,000. The company then agreed to fix the car which they have “done” but apparently they have their own mechanics on sit-which is a lie!! They also gave me a courtesy car which I drove 2 hours home in and then searched up the MOT on the vehicle and it very surprisingly ran out, so I drove with no MOT which could’ve led to serious consequences. They then delivered me a Ford focus which then broke down in the middle of a dual carriageway and left me stranded. The company are an absolute disgrace and their customer service is disgusting, they put the phone down on me several times, shouted and also muted me when I was speaking and you cannot get a word in edgeways. Please I’m begging you to not use this company it will cause you stress and anger you don’t need. AVOID AT ALL COSTS!!!-FYI I still don’t have my Mercedes back!

Car with issues…. I bought car and 1-2 week later the car had noise coming from the rear wheel whenever the car use to drive in first gear you can hear the gaung gaung noise. I spoke to the car capital ltd person he said to bring the car and he will take a look. I drove the car to their office location and then he said that to now take the car myself to the their appointed car mechanic garage. After spending whole day that mechanic, i was told to keep driving the car for two/three weeks and the noise will go away BUT that noise keep embarrassing me on the signals so I took the car to local kwickfit and they got this issue fixed but charged me. AFTER this noisy issue, within 4-5 months I had a an error message appeared on the dashboard saying the TRANSMISSION error. I enquired and the issue was to replace whole transmission unit and the car was non drivable state. I spoke to car capital ltd and they said that they will collect the car from my location “next week”. This next week collection turned into “4 weeks” and still no news from them when are they going to collect the car. So I have to get the car fixed myself and ended up paying huge amount.

we've just bought an estima from this team. they were v helpful from the beginning. we visited 2 other dealerships (as there are only a few who do imported estima's in london) and the other people were majorly worrying. Ali and his team were friendly, sensible and kind and went above and beyond to make us a deal. also tonight when we got home after our first drive (it being a silent hybrid which we've never had before) we called them - after 6pm - saying that the car wouldn't lock. Ali got in his car and drove out to us to fix it (which was my fault completely as she silent engine was still on!). he was still kind and patient. I would really, really recommend this garage. They were sensible, nice and kind and i think really nice to a woman (and I have been to places where they are not). thanks Ali and team,

I’m really pleased with my new Car from Capital Car London. Found them honest, polite and helpful. Will get another for my daughter from them. Highly recommend

Car Capital are a waste of time not honest AVOID AVIOD AVIOD avoid avoid avoid avoid waste my fuel for nothing proper doggy people really not worth it to go there really liked the car went there car was like they described big disappointment AVOID AVOID AVOID AVOID big AVOOOIDDD

What a complete waste of my time and (petrol) money. Went there to buy a car for my cousin. Car was not as advertised when I saw the car it was evident that it was damage repaired and not professionally done either. This was not written anywhere in the description and I couldn't tell when looking at pics as they were probably taken to hide the damaged areas. Obviously I didn't purchase it I wouldn't advise anyone to spend or even bother trusting what's written as I said was a waste of time. Better to spend your hard earned cash elsewhere

Firstly if I was able to I'd give 0 stars to this diabolical company. I visited a few weeks ago to purchase a car after viewing the ad for a certain vehicle. I spoke with one of the gentlemen who work there and they described the car as fine and good bodywork. It was late at night when I went to view the car as I was coming straight from work to view the vehicle which is about 2 hours away. We weren't able to do a test drive due to them not having insurance at night. The CAR WAS NOT AS DESCRIBED. Within 30 minutes of driving the under tray became loose and started rattling very loudly. The handbrake warning light also came on. I have tried to return the vehicle as it was not as described. They have told me they wont accept the return as it is company policy and to take them to court. I do not have the time to do as I am working. I WOULD ADVISE EVERYONE TO NOT USE CAR CAPITAL LONDON.

I have just bought a Toyota Prius Hybrid 2015 and have been very pleased with the entire purchase process. Smooth and efficient service. Definitely I will be back to Car Capital London again.

I cannot more highly recommend Car Capital London, they worked hard to fulfill my requirements and even gave me a refund when it did not work for me. Fair and nice.