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51 reviews from our car dealer reviews community
Leave a review for Car City Peterborough
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51 reviews from our car dealer reviews community

Leave a review for Car City Peterborough
Leave a review
"information please"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Does anyone know the full names of those that work / own this garage? Also the name they may now be trading under? I have just found out that on top of a string of other complaints and faults, wiring has been cut and rewired to override a fault prior to the car being sold to me back in 2021. Id like to look into details so i can escalate my concerns to trading standards.

"Brought a car 2019 and no issues "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

very helpful and polite staff

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"Do not buy from these liars. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Luke is by far the biggest liar I have ever come across. After buying a car that apparently had the cambelt and service done before collection I was disgusted to find that none of that had been done! And he even stamped the service book to say it’s been done. Also the towbar was missing from the vehicle, Luke has promised and promised he would send me one. I caught him out lying again on this and nothing ever turned up. He then promised he would arrange for the money to be sent for the cost of a replacement pry so I went ahead and purchased one. Yep, now he won’t reply to me and I’m out of pocket. The place is a shambles and would definitely not of bought the car if I had of known what a liar he is. I should of trusted my instincts but believed what he was telling me. It’s a shame I have to leave one star as they don’t deserve that!

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"Absolutely horrendous "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view a car that wasnt on the forecourt, promised me videos of the car when they got it from the compound but didnt send them as agreed. - I had to chase for the videos which took days - went to buy the car and had to witness a debate between staff members about the cost of the car when I decided not to part exchange my car - I was told the gears had been fixed but as I drove home struggled to get it in gear and the car had a clunking noise - returned the car the following day and was given an inappropriate, dirty grimy courtesy car - total lack of communication- often took several emails to get a response and their response didnt actually answer my queries! They couldnt tell me if the repairs they did had been in relation to the faults I had raised or something different - car didnt have something that advert said it had and I was lied to and they changed their mind that it did have it then it didnt, then theyd fit it - I felt i had no trust or faith in the car or the garage so decided to reject the car but was told that i needed to pay £349 admin fee and what was meant to took 3-5 days took well over a week for them to male a decision The only positive was that I have now got a full refund for a car I couldnt trust and no longer have to deal with the garage again

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Angry people in response to Absolutely horrendous

Again, sorry to hear your story, Luke and his little pussy staff are going to regret the day that they delt with us 😉

Anonymous in response to Absolutely horrendous

And incase anyones reading this the company has now changed its name to mega car shop and is down the road. Still selling the dodgy car I was refunded for with the exact same advert! The negative reviews for their dodgy dealings clearly caught up with them !

Andy in response to Absolutely horrendous

does anyone know if they are still trading, if so where, i have a county court writ against them

Anonymous in response to Absolutely horrendous

Still seems to be trading under mega car city shop at Laxton House if you check companies house details.

"Do not buy from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 1 yr ago, been nothing but trouble from the moment we bought it. They messed up owing us money first, messed the finance they should if paid off! To the point I had to threaten legal action! The car should not have been sold it wasn’t in any fit state! Failed it’s 1st mot, cost us £££ since the mot.

"DO NOT BUY FROM HERE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY FROM CAR CITY PETERBOROUGH FENGATE Sales guy LUKE FORTUNE Brought a BMW 1 series from them 5 months ago. After bad customer service and messing us around continuously it finally got delivered in the dark to our house by a driver after telling us it would come on a low loader. It was filthy inside and out , had low tyre pressure and no diesel after telling us because of the customer service it would come with a full tank. Had more scratches all over the car and alloys than originally shown. On further inspection in day light and upon driving the vehicle it made an awful noise and had a big oil leak. We took it to a friend who is a mechanic for them to then tell us it had illegal springs on, the exhaust flexi and DPF filter was hanging off and the underneath of the car has trays on which are covered in oil from front to back of the car. Upon texting Luke he agreed that if we got the springs and that done they would re instate the money. Not trusting a word they said we phoned the finance company to get them to deal with it. They said to get the work done and they would claim our money back for us. So we got the springs done as we have three childrens safety to think about and sent all documents to Luke and the finance company. Baring in mind the car went for an MOT and passed (how is beyond me) before we got it so we could’ve got the MOT garage in trouble but Luke begged us not too and that he would sort this. We then got the exhaust flexi and DPF filter done as the car was draining fuel and making so much noise we was worried more damage would be done if we didn’t as Luke and Finance company were doing nothing fast. We have all invoices Etc which have been sent to Luke and finance company. Finance company finally tell us they’ve spoken to car city and to take the car back to them for them for them to give us a Courtesy car while they fix the oil leak and drive train. I drove with 2 of our children yesterday from Essex to drop off the car and collect a courtesy car. Baring in mind they knew I was coming and my ETA when I arrived they knew nothing about me , our car or the problems with the car and tried to spin me some 💩 that one of their staff had mental issues and doesn’t know what he’s saying from one person to the next and that Luke was in hospital. At first they tried to give me a Peugeot 207 3 door old model baring in mind we stated we needed a car big enough for our family and iso fix for the car seats!! After huffing and puffing they went to their other compound and got a Nissan Quahqai I thought nice we are getting somewhere I then sat and spoke to Dave telling him all our issues etc he said about 3 words and told me we had warranty on the car 6 months which is due to run out next month (which Luke told us we didn’t have) and that I needn’t have drove all this way and could have taken it to a local garage!! However I was there now and said they would be fixing the problem. So he takes my license and does the paper work for this quashqai to then give me the keys and I swap over car seats etc but as I’m doing so the quashqai is filthy inside , has rips everywhere , ceiling hanging off , massive hole where key would’ve gone but it’s push button start , gear stick leather bit missing and then a rear light smashed so I refused to take it and left in the BMW as I was getting no where. Further to my chat with Dave realised that Luke had scammed £150 from us and pocketed it himself so we now have that to deal with on top of everything else!!! Tried to contact finance company yesterday with no avail to what had happened. So my partner drives up there today after telling them yesterday he would be back and expects a car in good condition as a courtesy car. He gets there and everywhere is locked up so he walks round the back where there is a mechanic who calls Dave who says he’s at the compound and will be back in 10 knowing what my partners ETA was! He waits and then Luke rolls up so he tells him it’s unacceptable etc he says he will speak with his boss and then Dave rolls up so he starts telling Dave the problems etc and all he says is I don’t have to give you a car, I’ve changed the car once already and I’m giving you an £11k car (£10,490 to be honest) to drive away in the same price as ours was but in poor condition. So he’s now left in a mondeo 61 plate and apparently they’re going to fix it but I have no faith in them and will be going to Citizens advice, trading standards and small claims court PLEASE SAVE YOURSELF MONEY AND STRESS DO NOT BUY FROM HERE THEY NEED TO BE SHUT DOWN !!!!

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Dave in response to DO NOT BUY FROM HERE

First of all I feel your pain mate, trust me! I'm sorry to hear your story, I no it's not much consolation for every one that has dealt with these wankers but if it helps, trust us, these car city conning c***s are going to get everything that's coming to them, we are "on the case" 😉

Dave in response to DO NOT BUY FROM HERE

First of all I feel your pain mate, trust me! I'm sorry to hear your story, I no it's not much consolation for every one that has dealt with these wankers but if it helps, trust us, these car city conning c***s are going to get everything that's coming to them, we are "on the case" 😉

Connor hare in response to DO NOT BUY FROM HERE

Hi any chance you could give me your number. I have recently bought a bmw 1 series with lots of trouble.

"Alhambra "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please don’t go near this garage , Luke the guy who is always there just lies constantly, I suggest anyone do not go near this garage at all . Complete joke , the Luke there says he will contact you but never does , please please please don’t go near . They should be out of business and sell dangerous cars so we just pay them money for no reason . Don’t go near please

"AVOID this dealership!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting customer service. Selling cars that are not road worthy. Lies from the salesman Luke and Director Amer Shazad. Not returning calls or issuing refunds when they are legally obliged to. Not responding to letters and would not send a copy of their complaints policy or terms and conditions. DO NOT buy from the company

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"Grossly Unprofessional"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

absolutely shocking service, they lie especially Luke, don't return calls, generally grossly unprofessional, Had my car for 2 months trying to fix an issue Luke new about when we bought it. I am currently in the process of legal action to reclaim some monies spent due to carcitys incompetance Is funny how all the reviews on the the website are 4/5 stars, they dont seem to put any others on there. and the owner Mr Ishfaq Hussain is supposed to be a councillor for Peterborough City Council

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"Do not deal with these crooks"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I urge everyone to read these reviews before going anywhere near this garage they are dishonest as the day is long , don’t take calls , don’t deliver on promises and frankly lie to you . Only wish I’d read the reviews before going anywhere near the place.

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Dealership Information

Car City Peterborough is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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Ratings
51 reviews2 out of 5 stars — Rated Poor
Excellent
12
Very Good
1
Average
0
Poor
4
Terrible
34

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  • Contact Information

    Address

    Car City Peterborough
    Fengate
    Peterborough
    Peterborough
    PE1 5XB

    Get in touch

    01733358161
    http://www.carcitypeterborough.co.uk

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Car City Peterborough

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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