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Purchase a car described as “mechanical sound, no problems at all….” What a lie, problem after problem. Ignore your calls/emails, Lie to your face. Avoid at all cost.
PLEASE READ AND IF POSSIBLE SHARE DO NOT NOT NOT EVEN THINK ABOUT USING THIS COMPANY THEY SELL DEATH TRAPS INSURANCE WRITE OFFS, ILLEGAL MOTS, SERVICE PAPERWORK BUT NOT ACTUALLY DONE SERVICE I TOLD THEM I NEED A SAFE CAR FOR MY DISABLED FAMILY AND THEY ASSURED ME THAT A WHITE FORD KUGA WAS A GOOD CAR, BEEN IN MULTIPLE ACCIDENTS COUNTLESS DANGEROUS FAULTS NO REFUND IGNORE CALLS ABUSE DOWN PHONE NOT INTERESTED IM GOING TO FUCK THIS COMPANY OVER IN COURT FOR PUTTING PEOPLE'S LIVES AT RISK YOU DIRTY SCUM NOW CAN'T GET THROUGH TO ANYONE AVOID REPORT REPORT ILLEGAL DEATH TRAPS AVOID REPORT ILLEGAL AVOID REPORT REPORT REPORT ILLEGAL DEATH TRAPS AVOID AVOID REPORT AVOID ILLEGAL DEATH TRAPS AVOID REPORT REPORT REPORT REPORT REPORT REPORT REPORT ILLEGAL DEATH TRAPS AVOID AVOID REPORT AVOID REPORT AVOID REPORT AVOID REPORT AVOID REPORT ILLEGAL DEATH TRAPS AVOID REPORT AVOID REPORT AVOID REPORT ILLEGAL DEATH TRAPS AVOID AVOID AVOID AVOID AVOID AVOID AVOID REPORT AVOID AVOID AVOID AVOID AVOID AVOID
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Lie after lie about parts not being available so forced to take the car with a non working window Found out later it was wedged in with blocks of wood They lied about sending us the parts They lied about sending us tracking numbers to prove they had sent the parts Never returned calls so had to have the car repaired independently at a cost of £660 My numbers are now blocked and they don’t answer the phone We can’t go in person as they are intimidating Stay away because they will rob you
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Sold a car with a faulty head gasket and coolant system. Refused to offer a refund, had our car for over 8 weeks to repair it but some faults still remain. Have spent hundreds and hundreds on diagnostics, towing costs, repairs and insurance on another vehicle as was offered no courtesy car in the two months then had my vehicle. Don’t return calls when promised, have never had a single call from the manager, car still faulty, refusing to issue a refund or to reimburse for costs so have had to file a claim with the courts. We refuse to go away until a resolution has been reached. They should not be allowed to continue trading given that these reviews show this is very clearly not a one off experience. I was heavily pregnant when I purchased the vehicle, now have three children and the faults with the vehicle were serious rendering it unsafe to drive. Car City don’t appear to care about their reputation, the vehicles they sell or even more worryingly, the safety of their customers. Absolutely despicable.
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Dave 🖕 in response to Absolutely horrendous experience
Have you taken this scum to court? I intend to do exactly the same also reporting them to every transport company possible and the police they put my disabled family and risk and I want to fuck them like they have done to all of us
Chris in response to Absolutely horrendous experience
Exactly the same experience! Currently in the process of doing the same
AVOID THEY SELL DANGEROUS CARS Absolutely awful place! We purchased a vehicle and were told that the brakes had been replaced the day before we collected...on our way home (with our young child in the back) we realised that brakes were not working correctly. We had our mechanic check the car over and the brakes were pretty much non existent!!! no regard for the safety of their customers. When we confronted the salesman Luke (who by the way is a lying rip off scum bag) he promised he would pay to have the brakes replaced but then denied all knowledge of the conversation. It's only when we realised that one of the directors is a Councillor for Peterborough Council that we actually managed to get some of our money back.
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Tasha in response to AVOID THEY SELL DANGEROUS CARS
Hi can I have the details for the council’s as I have had the same issues with Luke like you
TOP TIER SCAMMERS! They said they was going to tax my sister car and they didn't do it, her car got towed she had to do everything myself herself, she even gave fee for my car to get tax and they didn't do it. The car got towed after the 48 hours I had to pay for releasing fee and I told them they need to give me money back. They've said they're going to get their manger to get back to me they've said nothing till this day and I've called so many times, they might not pick up or just say the manager needs to deal with the finance. You might even be lucky to get a "decent" salesman to sell you a car in that place I've got PTSD! I don't recommend this company to anyone unless you want to get scammed for free don't do it to yourself honestly.
Amazing service, greeted by a great young man by the name of Ryan who really knows his stuff. Very attentive, professional and supportive, really went out of his way to make sure I was comfortable but at the same time did not pressure me into buying the car, allowed me to make my own decision which I thought was really nice. Drove all the way from London, would definitely recommend to all my friends and family. A+++++++++
Our treatment by car City has been well below the standard expected. We've been subjected to deception, lies and a major data breach where we were handed hundreds of customer details including bank details, driving licenses etc which they negligently left in the boot of a vehicle supplied to us. The vehicle supplied was neither roadworthy nor safe. Bits are falling off the car, the badge has been superglued on which fell off, tyres with big chunks out the trye wall. After spending nearly a month trying to get them to resolve it we get the car back and they've just turned the tryes round. Now the car steering shakes at high speed. We are now seeking legal advice to take the matter further. Big regret not doing our homework before handing our money over as it's clear we are not the 1st they've treated this way
Reviewer has confirmed their email address
Our biggest regret is not thoroughly checking reviews first. We purchased a car from Car City GB about 6 weeks ago now and our experience has been terrible, they have been extremely unprofessional, deceitful and dishonest. The car arrived and driver rushed off without a handover. Upon our inspection, discovered several faults, including damaged tyres and faulty brakes to name just 2. After 2 weeks of being ignored by this company (ironically after the distance selling regulation 2 week grace period was up) they finally agreed to fix some of the issues. They provided a courtesy car then took ours for some 3 weeks for repair. After inspecting this ourselves, we discovered all they'd done is swap one of the tyres round so the damage was on the inside and out of view! After an independent main dealer inspection, we've now discovered another issue which is covered under warranty and we've paid out ourselves but they are once again ignoring our calls and messages for reimbursement. We also wanted to highlight that the courtesy car they provided us with had a box with hundreds of customers personal details including bank details, card details, photocopy driving licenses, passport photo's. So we are now concerned about our personal details being leaked!
overweight justice warrior in response to Negligent, dishonest and deceitful.
Stevo, if you're within 6 months from when you purchase the vehicle then refer the case to the financial ombudsman, they'll look into it for you and insist the dealer right any wrongs.
Went to collect a BMW on saturday morning, finance already in place, days before. Was told I couldn't collect it until then as it needed a service. Just oil and air. Turned up to note some slightly more than superficial paintwork scrapes that were not detailed in the description. On investigating further, there was considerable filler on orange peel effect on the back door and further paint added down the righthand side. Also, the car had clearly not been serviced at all. The oil was thick and black. After listening to multiple excuses and reasons to try get me to commit to the car, I walked away. These people clearly buy unrecorded auction cars and put them into their own rubbish and cheap bodyshop/MOT/Service garage. I had a bad feeling about it from the start, so refused to take the delivery. I got back home only to see all the bad reviews for this company, despite this being told it was a "trusted dealer". I feel I dodged a bullet and was so relieved I took someone more knowledgeable about cars, otherwise I may have come home with it and think that's exactly what the garage pray and prey on. Please beware of these kinds of people. I would not even give them 1 star but it leaves me no choice.
Reviewer has confirmed their email address
Car City Peterborough is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Car City Peterborough
Fengate
Peterborough
Peterborough
PE1 5XB
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