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Buckle up and settle in for a story about possibly the worst car dealership in the south of England. I bought a VW Passat estate from these guys at the start of march, all seemed well when arriving at the dealership to test drive the vehicle, the lady that was working happily gave me the keys and said to take it for a drive for as long as i want. all seemed well, the car drove as it should of, so after a bit of thinking i decided to place a deposit on the vehicle ( after a bit of haggling). I then arranged to come back later that day and pick the vehicle up, the vehicle was fairly low mileage for its age so i paid £4600 for it. got the vehicle home and was happy, with the car and the service i received. I used the vehicle the next day to get to work and all seemed well. That's about as far as the good side to this story goes im afraid, when going home from work the vehicle started to struggle in 3rd gear and bang in to 4th ( dsg gearbox), thought it would of been my driving style but 17 years in the motor trade means i quickly put that doubt to the back of my mind. Got the vehicle home and BANG engine management light on dash. i went away for a few days so didn't use the car, when i returned i thought it might of just been a blip so took it to work again, and low and behold same thing happened again, managed to limp the vehicle to my local VW Specialist for a diagnostic check. They quickly told me that the vehicle required a new gearbox, ( new gearbox approx £6000) obviously i wasnt going to pay that. Rang car deal ltd stating that i want a refund as vehicle is not fit for purpose and being well within my legal rights to do so ( consumer rights act 2015). Well within their rights they asked me to bring the vehicle back so they could get a mechanic to have a look, i was fine with that as there is always 2 sides to everything in life. Even though i was happy for them to do that i was still stating that a full refund is the only option going forward as i had no trust in the vehicle. The Gentleman i dealt with was very against the refund, which i can understand, any small business that needs to refund £4600 is never going to be happy about it. He then made me sign some bullshit contract he scrawled up with a biro. I was happy to do so because i always knew i was going to get my refund. They messed around with getting the car seen to, took their time with it. A good dealership would of got that seen to straight away, my patience had run out so i threatened them with court proceedings and solicitor letters. They then quickly agreed to the refund, always knew they were going to. To summarise this lengthy review i simply warn everyone to avoid this dealership. The gentleman in there tries to intimidate you, the lady is rude and obnoxious, the vehicles are clearly Dodgy, i have done research on them and the MOT's are dodgy too. Their good reviews on google and yell etc are all done by friends. PLEASE AVOID HANDING YOUR MONEY OVER TO THESE CROOKS!!! ALSO AVOID VW PASSAT ESTATE, BLACK, OE59 ECJ, THE CAR NEEDS A NEW DSG GEARBOX. im just happy that i got my refund.
Reviewer has confirmed their email address
Do not buy any cars from this dealer! At first they will seem genuine and welcoming, they sell faulty cars and try to get away with it by clearing the faults before you test drive it then you'll find all sort of issues. By law they must take the car back , don't let them fool you, the owner used legal threats to try intimidate me, in the end I got all my money back when he realised I wasn't backing out and I was going to take him to court. Peugeot 508 WV61 KKS ! I had 3 garages giving their diagnostic and you won't believe the list of faults. Stay away from this scammer you've been warned. Car broke down on the motorway. Engine faults seems to be on all reviews
Reviewer has confirmed their email address
Purchased a car for £3k, loads of problems. Said they'll fix them but they weren't done. 2months later car engine blew. Finally got my car back 8 weeks later only to find it in a worse condition, infact dangerous. AA advised Dekra do independant report which was so bad I was told to take legal action. Dealership should, by law give full refund but refuse. Trading Standards, DVSA are investigating. Court is my next step
Reviewer has confirmed their email address
Philip Rose in response to DO NOT BUY FROM HERE. COURT CASES PENDIN
This is now settled. Thank you
Philip Rose in response to DO NOT BUY FROM HERE. COURT CASES PENDIN
This is now settled. Thank you
Everything As Described. Took my time to drive test and throughly check the car - all good and I'm happy with my choice! Very friendly and helpful staff. I would definitely buy again and recommend. Thank you guys!
This post is intended to save the next person who is going to part with their hard earned money. 18 months ago I bought a car from this company. They were in Bagshot at the time. I drove 2 plus hours and was very much looking forward to seeing the car of my dreams. To cut a very long story short. £3400 it cost me. Within the first couple of months I had to replace the cam belt, battery plus 2 tyres. Yes a steep cost. In the last year I've had it fully serviced and it's been looked after extremely well. My roof stopped working a few days ago and I was also given the devastating news that my engine was very bad. I'm now looking at replacing it at a cost of between £900 for recon or £1800 refurb new engine. I feel sick and this has affected me mentally. I I have messaged them, no response. I wish to God I had checked all the bad reviews before.
Reviewer has confirmed their email address
If you are reading this review and you still didn't make a deal with them, so you are lucky, since you have this chance to run a way from them. they smile NICE but .... you don't have to take this chance and see how they will play games with you .
Reviewer has confirmed their email address
At first they deal with you friendly and welcome, actually all of this is fake. Their dealing with the customers is fraudulent and deceitful. Literally a couple of days after I bought my car, I found an engine problem and they disclaimer and stoped answering the emails. After a lot of efforts, they accepted to refund me but with too much reducing the price. Be careful, don't deal with this group of swindlers.
Reviewer has confirmed their email address
Be Away Be Away... Rubbery, dishonest, group of GANG. We are going against them to the COURT,,, IF they have deceived, misled you as well, or you have evidence against them and want to be part of this court, please me email: ferasport@yahoo.com If you have any questions about these fake guys and their way of dealing, do not hesitate to contact me. They are 3 guys and one girl secretary ( to be honest, she is the nicest between them and it seems she just do what they ask her to do, however not sure ), the guys change the roles between them, each time one is the boss to confuse you. The youngest is irrespecutful and he thinks that he is the smartest. They are playing with MOT and official papers. Do not trust if you have new MOT, it is fake. double check everything. I have evidence against them but I will keep it for the court. Be careful Be Careful, do not trust reviews from their website on auto-traders, just check google reviews. They have a big GATE outside, that you need to call to let you in. They do not allow you to come in if they want not to, They feel secured by this. Check every paper you sign on, they try to gain your signature that you on a paper that you loose your consumers rights 2015, which is against the law. They have hidden fees, which is mentioned on their website 99 pound. they have many hidden rules on their website which for sure you will not have time to read or find all. So if you want peace in mind find another place to buy your car. There is mechanics who is working with them, If they send you to their mechanics be careful, they tell you that they change parts and they do not. I have evidence. He is also another layer. My email for any queries is: ferasport@yahoo.com
Reviewer has confirmed their email address
Philip Rose in response to To the court, any one want to join!
Hi, please let me know how you got on in court because I am just starting a court case as well. I have contacted DVSA and trading standards and court is my next stop.
Brought a car last year from them, previous mot’s had advisories, they put a “fresh” mot on it which had nothing on it, I work in the trade, so I took the car to my garage after buying it, and exhaust was hanging off, brakes were shot all round, tyres were bald, also car wasn’t clean inside or out, luckily I’m in the trade and fixed any issues with the car but I would avoid this place. Not trusted!
Great dealership I bought a car from here last week and team was very friendly and professional, I love my new car and I would recommend this dealership as they are honast , Thr car I bought was a used Suzuki and have had no issues with it in past week I am over the moon with my purchase and would use this dealership again Thankyou car deal Ltd !
Reviewer has confirmed their email address
Car Deal Ltd is an Independent dealership that is based in Bagshot. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Car Deal Ltd
240 London Road
Bagshot
Surrey
GU19 5EZ
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